IDEA Netsetter 3G MF667 on Mac OS X

I bought an IDEA Netsetter 3G MF667 USB dongle yesterday. I am working on Mac OS X 10.10.1 in Allahabad (UP East). The people at the IDEA showroom said that I can use the modem right away if I charge it. (It comes charged with 2 GB, but they said that that will be activated only on Monday.) I thought I'll charge it with a Rs. 95 package to test it out today, but it's not working. I've installed the app that comes with the modem. The OS recognises the device, and it is listed as "IDEA WCDMA Technologies MSM" in the Network preferences. But the status is "Cable unplugged", with the description "Either the cable for IDEA WCDMA Technologies MSM is not plugged in or the device at the other end is not responding." I am unable to buy a (re)charge the device at the IDEA web site either. The people at the IDEA call centre seemed to have no clue.

I am wondering if anyone here has suggestions or solutions.

Thanks.

Raghu.

Weird problem! If possible go back to the shop and ask them.
Did you speak to some technical person at Idea or just the normal customer care, as the normal customer care people generally dont have any clue about the technical things.

I spoke with the allegedly technical staff at the call centre. They don't seem to know anything about Mac OS X; I wonder what their responses to Linux users are like. They said yesterday that they will transfer the complaint to a "senior", who will call me. He hasn't.

Cheers,
Raghu.

You need to chase up the call, keep reminding the customer service people that you need a call back from a senior member of staff.

I have a similar problem since upgrading to Yosemite 10.10 ... it worked fine with Mavericks ... it seems to be a Yosemite issue and Idea seem not to have any updated software

The dongle is probably no compatiable with the Yosemite 10.10. Either you would be able to upgrade to the latest software when released or you may need to get a new dongle which would support it.

Thanks for all the replies, and apologies for the delay in replying. I was travelling for a month, and didn't get to check this thread.

I decided to give up on the brain-dead staff of Idea Cellular. I had already wasted a precious day pursuing the matter at Idea Cellular before I left on my journey in November. But I needed the thing to work before I started travelling. So I just carried a netbook running Linux because the Netsetter device worked on it without a hitch.

In any case, the Netsetter wasn't of much use in Almora, Uttarakhand, where I'd gone for a month. My old Tata Photon plus (bought in Allahabad in 2011, probably not even 2g) was much faster than the Idea Netsetter. Thus, my encounter with Idea Cellular was an utter waste of time and money.