India Broadband Forum


Telcos oppose TRAI's quality service norm

This is a discussion on Telcos oppose TRAI's quality service norm within the India Broadband and Telecom News forums, part of the News and views category; All telcos have opposed sector regulator Trai's plans to introduce 'special quality of service (QoS) norms' for mobile services to ...

Go Back   India Broadband Forum > General > General offtopic discussions > News discussions > News and views > India Broadband and Telecom News

India Broadband Forum


India Broadband and Telecom News India Telecom: A Study of the Indian Telecommunications Industry ... Utilities are increasingly intrigued by the potential of the Broadband over Power Line

                      

Reply

 

LinkBack Thread Tools Display Modes
Old 02-20-09, 01:48 AM   #1
Bronze Member
 
Join Date: Feb 2007
Location: Cochin
Posts: 243
Rep Power: 3
icar is on a distinguished road
Post Telcos oppose TRAI's quality service norm

All telcos have opposed sector regulator Trai's plans to introduce 'special quality of service (QoS) norms' for mobile services to monitor their performance over parameters such as call drops, fault repair, refunds and billing complaints.

Telcos say that 'such norms should not form a part of regulations' because 'the competitive market forces operators to address quality issues to survive and retain their customers'.

Besides, they have also told Trai that since mobile number portability (where consumers to retain their number when they change their operator) is slated to be introduced this year, such regulations will have no relevance.

But, Trai is not impressed with telcos' views and is likely to go ahead and specify QoS norms to protect the interests of consumers. The regulator will take a final call after meeting telcos on this issue.

Responding to the Trai proposal, the Cellular Operators Association of India (COAI), the industry lobby representing GSM players said that the in an ultra competitive scenario, QoS is driven by market forces rather than by regulatory intervention.

"Even internationally, mostly the regulators do not specify the QoS parameters. Rather than introducing new or additional parameters for QoS, our aim should be to progressively reduce the parameters reported to Trai," COAI added.

Ditto with Bharti Airtel, India's largest telco, which is pointed out that country, in addition to having the maximum number of service providers in an area, also enjoyed the lowest tariffs and market forces would therefore 'drive the cause the customers' welfare'.

Companies such as Reliance Communications are of the view that regulatory intervention is not required as telcos were already 'pursuing marketing strategies designed to differentiate their brand from rival offerings based on dimensions of service quality such as superior network coverage, reliability, and voice quality'.

Tata Teleservices, while calling for minimum regulation, has pointed out that several factors that impact service quality were not in operators' hands. "Some aspects such as spectrum shortage, regular availability of power supply, and steady supply or availability of human resources particularly in rural areas are beyond the control of the telco," the company said.
http://economictimes.indiatimes.com/News/News-By-Industry/Telcos-oppose-TRAIs-quality-service-norm/articleshow/4156537.cms
icar is offline   Reply With Quote
Old 02-20-09, 02:34 AM   #2
Platinum Member
 
panchabhut's Avatar
 
Join Date: Jan 2009
Location: New Delhi
Posts: 2,215
Rep Power: 9
panchabhut is a name known to allpanchabhut is a name known to allpanchabhut is a name known to allpanchabhut is a name known to allpanchabhut is a name known to allpanchabhut is a name known to all
Default

the reaction of the operators are very much on expected lines
panchabhut is offline   Reply With Quote
Old 02-20-09, 03:39 AM   #3
Gold Member
 
Join Date: Apr 2007
Location: Jaipur
Posts: 775
Blog Entries: 1
Rep Power: 3
Gary4gar is on a distinguished road
Default

TRAI should implement it, it for good of consumers
Gary4gar is offline   Reply With Quote
Old 02-20-09, 08:06 AM   #4
Amor vincit omnia
 
Join Date: Dec 2007
Posts: 2,682
Blog Entries: 4
Rep Power: 4
cool_techie_tvm will become famous soon enough
Default

WTH? Since we are enjoying the lowest tariffs we are entitled to cheap infrastructure management? Good thinking Airtel !!
cool_techie_tvm is offline   Reply With Quote
Reply

Tags
oppose, quality, service, telcos, trai

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads

Thread Thread Starter Forum Replies Last Post
TATA Photon 2.4Mbps quality of service jason21 Tata Indicom broadband 19 11-15-09 10:54 PM
Quality of Service - TRAI Needs Your Opinion[urgent] vjudragon Tata Indicom broadband 7 09-09-09 01:09 PM
TDSAT sets aside TRAI's direction on cable tariff ceiling shirish Direct to home, Satellite, Cable and iptv 0 01-16-09 09:38 AM
Telcos oppose cheap domestic Net calls for ISPs icar News from the Tech and IT World 2 06-29-08 02:08 PM
Youtube video on poor quality of tata indicom service suvi Tata Indicom broadband 1 11-10-07 03:30 PM


All times are GMT +5.5. The time now is 01:15 PM.


India Broadband Forum