India Broadband

India Broadband Internet

Hi,

I’ll tell you what are the fraud these sify people doing.

1. They giving unlimited package with restriction 150 MB during 8am-10pm and unlimited during nights 10pm-8am
2. When Put download in nights and see in the morning there is no download is happening. These people disconnect the login sessions. Because of that there is no download.
3. When i called cc, they telling they are open for all the 24*7*360 days. You have to call by the time it is down.
4. Is it is possible to see whether the connectivity is fine or not during night time every 15mins.
5. They refuse to give complaint number or compensation because we called in the morning where the connection is fine and they tell us the stupid reason that if you have downtime of 12hrs they will provide compensation.
6. The unlimited night hours itself is 10hrs how it is possible to get the compensation.
7. There is no connection re-establish as in the download software which try to retry the connection to make the download happening continuously.
8. Bandwidth, if it is 256 kpbs it means you will get 32 kilo bytes of speed. But what we getting is 28 kilo bytes
that is 224kbps
9. They putting the package in pipeline without the customer confirmation that leads to trouble. If you are putting download on final day of your pack and you left downloading then the pack in the pipeline will activated without your manual selection.
10.You know in west mambalam, chennai out of 450 people 200 not paid /renewed the connection this month. Manager for chennai region ask collection agent arrange customer to speak with manager directly.
11. Local cable provider who giving connection is a contractor who is not doing the service properly, everytime he is not available even for switch hang.
12. Once a agent called for renewal, i said the connectivity is not okay and service is too poor i’m unable to download. They he reply me to go for unlimited for 1100 for 256kbps. I asked him, i’m told connection is not okay they how you people ask me to take 1100 rs pack.
13. I’m tired calling customer care for compensation. This is just like begging for service, we paid for service and we begging for the compensation.
14. There is no alert system when you cross 150mb
15. sometimes what happen if i log off and see it not showing my how mb i have crossed, customer will over use the pack and get no. of days reduced.
16. They are very snail slow in rectifying the faults.
17. They not even listen to customer who have good knowledge about network and computers who narrates the exact problem.