Thread: Wrong Billing

It is requested that I had a mobile phone no.9411100328 which was connected on 7th Aug 2009 with GPRS facility but internet service was provided on19th sept. 2009. This service was quite unsatisfactory, so, on 11th sept.2009 I requested to disconnect this connection permanently. My mobile no.9411100328 was disconnected on 17th sep.2009.

I was shocked to receive the Bill of Rs. 2, 27,194.00 for just 18 days i.e from 19/08/2009 to 5/09/2009. The bill shows 24hrs. Black berry net working continues only. It is interesting that the credit-limit Rs.1000.00 has been shown in the bill. No intimation was given to my regarding the heavy amount bill. I hardly used this service.

On oct.28, 2009 I received next bill of Rs. 64,004.00 without any call details or specific time. Total amount shown in the bill is Rs.2, 91,198.00.

I tried to talk to Senior Officials but nobody is ready to listen and neither had they responded my application of enquiry about this heavy billing. Their answer about my application under Right to Information Act is very unclear and they missed too many points.

I am a retired 72 years old person, me and my wife is under immense pressure. I visited Hardwar office manytimes from Roorkee. They tried to thrend me through phone calls like I am criminal. I am sure the usage of internet must be done by somebody else and their staff is involve in my internet security breach. Please help me.

Please help me to discard this fake bill and penalize the real person behind this scam

Can they charge more than my credit limit of Rs. 1000??

Its unfortunate that you experienced this kind of things in your phone..did you try consulting a lawyer on this ?.. I am sure a lawyer can help and communicate with the company regarding this problem..

07 AUGUST 2009 9411100328 CONNECTED. ( which Telecom company Reliance ? AIRTEL ?)
................... No bill for 7th August to 18th August 2009.
19 AUGUST 2009 Blackberry Net ( Do you use cellphone MODEL Blackberry?)
05 Sept.........2009 ---do--- bill for 19/8 to 05/09 Rs 227194/=
11 Sept....... 2009 requested disconnection of Mobile phone
17th Sept..... 2009 Mobile phone disconnected ( * what Is the model ?)
19th Sept .......2009 GPRS provided. ( How CONFIRMED ?)
28th Oct..........2009 Bill for Rs 2,91,198/=

Recheck dates and consult a Lawyer to send Notice to them
denying any dues approx Rupees 3 Lakhs.
Say will claim exemplary damages for harassment/ mental agony.

I suspect that you somehow were put into some corporate CUG. And that you got the bill for the overall corporate. I don't think even a 24x7 blackberry use can get such a bill.

Originally Posted by Glass

I suspect that you somehow were put into some corporate CUG. And that you got the bill for the overall corporate. I don't think even a 24x7 blackberry use can get such a bill.

Yes, 24x7 GPRS usage can't cause too high bill. You need to ask the officers to give a detailed list of phone usage including GPRS too.