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MTNL 8Mbps issues

  1. #1
    Junior Member
    Join Date
    May 2015
    Posts
    2

    Default MTNL 8Mbps issues

    Hi,
    Last week I changed from 2 Mbps to 8Mbps on MTNL. My modem is DSL 2750u. In status the downstream line rate shows as 2047. After calling them 43 times they still day that line rate cant be changed by them and its done from my side. I explained that my speed is not crossing 2Mbps and is stuck there and unless they increase the downstream line rate at the dslam or push a new config file I wont get speed. My friends with same plan have updated downstream rates and thru didn't even have to call them once. Please help as Mtnl keeps saying they'll do something and mark complaint as resolved without solving it.

  2. #2
    Junior Member
    Join Date
    Jul 2014
    Posts
    61

    Default

    How did your friends manage to increase their downstream line rate from their end, maybe you should do the same.

  3. #3
    Junior Member
    Join Date
    May 2015
    Posts
    2

    Default

    Quote Originally Posted by karthikK View Post
    How did your friends manage to increase their downstream line rate from their end, maybe you should do the same.
    They didn't do anything. It was automatically changed. Here they still aren't increasing mine saying that they cant do it. I mean how tough is it for them to just cha ge one configuration. Lazy people who don't want to work. On top of that I get speeds of 0.14Mbps between 10am and 6pm daily and then it shoots up to 1Mbps or 1.8Mbps. Until I call then they wont up that speed even. Every 2 weeks I've called them since December 2014.

  4. #4
    Junior Member
    Join Date
    Nov 2014
    Posts
    21

    Default

    What do you expect from government employees, even private company employees do this at times as well. I can only say that you keep calling MTNL and insist speaking to a senior staff member.

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