India Broadband Forum

vip11204 · 12-15-08, 03:47 PM

My Triband NU 849 plan started on 11th November 2008. It worked finely till 28 th November. Then MTNL is down most of the times. In my Router (iBall Baton ADSL 2+Router) ADSL light flashes which should be stable for perfect network connection). From 28 th November to now 15 th December, only 4 - 5 nights only I ahve been ableto download 3 GB data, at other times internet was either down or speed was too slow). I have complained on 1504 and 1800228844 several times. But they just register complaints and nothing much. Internet works for 30 minutes inbetween and thenit is down for 6 - 7 hours.
I am from Nerul, Navi Mumbai.
Please Help.

11-11-09, 03:32 PM

Same experience here. Not only does MTNL NOT WORK most of the time, its authorities also DO NOT WORK at any time at all. I have tried to reach the following people for 3 consecutive days now without any success:

GM - 24310645 - Mr. Poorve - Prabhadevi
27572000 - Mr. Masood - CBD
27742000 - Mr. Dawre - Prabhadevi Sub Division

Also, on the reverse of the telephone bill are indicated the following contact numbers:
Public Grievance - Shri J. D. Hirwale - 27888800, email - agmpgnm@mtnl.net.in - This guy never picks up the phone. Also it is completely unknown if this dude is still posted at the same location under the same designation. Read on for the reason why...
Appellate Authority - Shri T. K. Sarkar - 27662144, email - dgmsccnm@mtnl.net.in - I got to speak with Mr. Sarkar, but apparently he said that he was no longer the Appellate Authority. Whoops, then who was the appellate authority... no answers...

MTNL has been the WORST experience I have ever had with internet service providers... Better if I do not count my complaints here... the forum might run out of disk space :P

Sonu · 11-16-09, 02:44 AM

Well technically contacting MTNL person's in-charge is a nightmare they keep on giving you different numbers...then you come across certain people like a "Madam" she'll be flat-out rude etc. I've had my share of problems with MTNL...but as per "Indian" standards I suppose its okay. I've been using MTNL Triband for 1 year 5 months now...I've had many a problem in that period but it's gotten fixed.

Regardless talking about their service it's not great for sure....there is this frequent network not available at around 6-7 am everyday You just need to reset the modem then it works. Strange! really.

I guess if it works it works if you have any problems it's a nightmare. Luck depending on a pack of cards. You win some You Lose some!

apt2it · 11-17-09, 06:06 PM

Sonu and VIP11204, please keep posting your conversation here for other users review and guidance.

Nicspy · 11-22-09, 04:57 PM

Oh my god, im about to shift from youtelecom to triband also from navimumbai, vashi. I didn't think triband has so much problems. any suggestion before i pay for the transfer?

12-15-08, 03:47 PM	#1
vip11204 Junior Member Join Date: Jul 2008 Location: Navi Mumbai Age: 21 Posts: 4 Rep Power: 0	MTNL Triband at Navi Mumbai not working since 20 days....... My Triband NU 849 plan started on 11th November 2008. It worked finely till 28 th November. Then MTNL is down most of the times. In my Router (iBall Baton ADSL 2+Router) ADSL light flashes which should be stable for perfect network connection). From 28 th November to now 15 th December, only 4 - 5 nights only I ahve been ableto download 3 GB data, at other times internet was either down or speed was too slow). I have complained on 1504 and 1800228844 several times. But they just register complaints and nothing much. Internet works for 30 minutes inbetween and thenit is down for 6 - 7 hours. I am from Nerul, Navi Mumbai. Please Help.

11-11-09, 03:32 PM	#2
samvibes Guest Posts: n/a	harrowing experience with mtnl triband Same experience here. Not only does MTNL NOT WORK most of the time, its authorities also DO NOT WORK at any time at all. I have tried to reach the following people for 3 consecutive days now without any success: GM - 24310645 - Mr. Poorve - Prabhadevi 27572000 - Mr. Masood - CBD 27742000 - Mr. Dawre - Prabhadevi Sub Division Also, on the reverse of the telephone bill are indicated the following contact numbers: Public Grievance - Shri J. D. Hirwale - 27888800, email - agmpgnm@mtnl.net.in - This guy never picks up the phone. Also it is completely unknown if this dude is still posted at the same location under the same designation. Read on for the reason why... Appellate Authority - Shri T. K. Sarkar - 27662144, email - dgmsccnm@mtnl.net.in - I got to speak with Mr. Sarkar, but apparently he said that he was no longer the Appellate Authority. Whoops, then who was the appellate authority... no answers... MTNL has been the WORST experience I have ever had with internet service providers... Better if I do not count my complaints here... the forum might run out of disk space :P

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11-16-09, 02:44 AM	#3
Sonu Junior Member Join Date: Nov 2009 Location: MumBHAI Posts: 6 Rep Power: 1	Well technically contacting MTNL person's in-charge is a nightmare they keep on giving you different numbers...then you come across certain people like a "Madam" she'll be flat-out rude etc. I've had my share of problems with MTNL...but as per "Indian" standards I suppose its okay. I've been using MTNL Triband for 1 year 5 months now...I've had many a problem in that period but it's gotten fixed. Regardless talking about their service it's not great for sure....there is this frequent network not available at around 6-7 am everyday You just need to reset the modem then it works. Strange! really. I guess if it works it works if you have any problems it's a nightmare. Luck depending on a pack of cards. You win some You Lose some!

11-17-09, 06:06 PM	#4
apt2it Junior Member Join Date: Oct 2008 Location: Mumbai Age: 34 Posts: 15 Rep Power: 2	Sonu and VIP11204, please keep posting your conversation here for other users review and guidance.

11-22-09, 04:57 PM	#5
Nicspy Junior Member Join Date: Nov 2009 Posts: 21 Rep Power: 1	Oh my god, im about to shift from youtelecom to triband also from navimumbai, vashi. I didn't think triband has so much problems. any suggestion before i pay for the transfer?