India Broadband Forum

Simranrai

Dear All,

Can anyone please help me know whom should I contact for the problem stated below:

I have a D Link (wireless ADSL2+Router) the model no. is DSL2640T. When I try to connect the ADSL light is not blinking and thus I am not being able to connect I guess. This problem was not there earlier and I havent changed any setting whatsoever. Thus I cant figure out whom to get in touch and how to solve the problem.....please help.

Is the router spoilt or something or is it MTNL connection?

Thanks in advance

Simran Rai

cool_techie_tvm

Is the phone working properly? U mean to say the connection was working fine and it started acting up lately. Did u try contacting the exchange? What was their take on the matter?

U can also contact the exchange and report the problem to them. Alternatively u can try the connection with another splitter.

Simranrai

thanks so much for the revert. Yes the telephone is working fine.Thus I didnt contact MTNL as yet...should I?
When u say try the connection thru another splitter...do u mean another router? Am sorry but am very poor on technical terms and will appreciate if u could help me understand this better

thanks so much....

Simran

cool_techie_tvm

Yep u should be reporting the same to MTNL so that they can send some engineers to troubleshoot the connection.

Look carefully at the broadband setup. U will find the main telephone wire of MTNL being inserted into a small match-box like device. This box is usually white or off white in color. The other side of the device will feature two outputs, one of which is inserted into your modem and the other is inserted into the telephone.

This match-box like device is termed splitter as it splits the incoming line into two.

Simranrai

thanks a lot for the revert....will check on the same.

panchabhut

Try connecting the phone line directly to the modem rather than through the splitter. And make sure there are no parallel lines.

mtnlpacked

Problem is from eXchange ............

Try booking complaint on 2xxx2198

xxx is your area code.......Book Broadband complaint .

When they call you tell them " ADSL Lamp is not glowing "
and in matter of minutes they will fix it!Have fun Talking to Aunties bwt
they have far improved in communication from the days in 2005

Same happened to me 2007 when i did research and weared Test on Mtnl Guess what you did lol

MTNL = Muju Tum Nahi Lena