Thread: 512 Unlimited Problems

Hey

I need some help!
I upgraded from 256 kbps to 512 kbps Unlimited. They activated it on 1st april, 2009 but i continue to get 256 only. Its been half way through the month now.

I checked on their website by logging in and it says i have a 512 UL pack
but my router shows the following

Item Downstream Upstream Unit
SNR Margin 31 31 dB
Line Attenuation 32 19 dB
Data Rate 256 256 kbps



it wont allow me to post urls' so there's a space after http:
PLease help! Ive complained a lot of times, all they do is keep registering new complaints

please help guys

can you please check it with MTNL once that if 512 is available for you or not.
Please try to restart router as router can not train up automatically.

Please do not believe BSNL sites. During a plan change vocal confirmation is necessary. You will find many who had problems after a plan change. Please check with the exchange. Ask for Senior Divisional Engineer (SDE) and tell your problem. For BSNL customer care people know much less than we do. So always try to talk to a technical person. You can ask customer care to register a complaint. Also a complaint (written) to Chief Accounts Officer, address and phone no. on the backside of your bill.

While giving title, please put something link plan change problem. Otherwise those who do not use 512 unlimited may overlook your thread.

hey
thanks for the replies

I have tried resetting the router several times but to no avail
further, i called them up once and they said my plan is 512 UL
ive complained numerous times but all they do is keep registering new numbers

Written complaint to chief accounts officer. Address and phone no. on the backside of your bill. Mention all the complaint numbers and speak to him through phone.

what is the modem model and make ?
Report
test again SNR/ATTN/ line speed / rate and mod selected.
Change to adsl2+ or adsl2 and see any improvement.
Check speed at speedtest.net say server at Sydney.

Mode: ADSL2+ AnnexM EU-56

Type: Fast
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 31.4 15.0
Attenuation (dB): 12.0 29.4
Output Power (dBm): -21.6 1.2
Attainable Rate (Kbps): 25688 1811
Rate (Kbps): 2063 519