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Sterlite Modem Problem

This is a discussion on Sterlite Modem Problem within the MTNL broadband forums, part of the Broadband Internet Service Providers category; I am using Sterlite Modem from MTNL and two days before my net was down, I called up MTNL guys ...

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Old 05-18-09, 03:43 PM   #1
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Exclamation Sterlite Modem Problem
I am using Sterlite Modem from MTNL and two days before my net was down, I called up MTNL guys and they told me that everthing is okey with there part. They told me that there would be some problem on your part i.e Modem.

They also told me that if i have reset the modem or not.

I checked my modem and find out that ACT(active) light don't blink continously.
I reset my modem but still the same problem.

Following is Diagnostics message.

Testing Ethernet LAN connection ... PASS
Testing ADSL Synchronization . FAIL
Testing ATM OAM segment ping ... SKIPPED
Testing ATM OAM end to end ping ... SKIPPED
Ping Primary Domain Name Server . SKIPPED
Ping Yahoo! ... SKIPPED
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Old 05-24-09, 06:38 AM   #2
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Default suggest a isolation
I’d suggest a isolation test [Trying the MTNL modem on your PC]
Call them up and register a complain and suggest that they come to you location with their test modem
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Old 05-24-09, 08:59 AM   #3
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download configuration doc from
Mahanagar Telephone Nigam Ltd.. Delhi
http://mtnldelhi.in/services/con_s.doc

mention model number.
try to post screen shot as annexure here of
connection status and/or modem status.
showing SNR DS US attn mod selected line speed etc.

sample page.
http://img518.imageshack.us/img518/8...uctinfokv9.jpg

or
give link as hxxp://.........
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Old 06-04-09, 01:06 PM   #4
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Expecting MTNL person to visit your site, to rectify defect is akin to to a mracle. The lords do not have time and desire to even to speak to customers and tell you complain to 1504 the worst ever Call center, you may have to only pray to god.
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Old 06-20-09, 10:57 AM   #5
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Here are the configuration status of my modem.


Downstream Upstream

SNR Margin: 21.5 31.0 db


Line Attenuation: 29.0 15.0 db


Data Rate: 3104 256 kbps


================================================== ======
STATUS

Testing Ethernet LAN connection ... PASS

Testing ADSL Synchronization . PASS

Testing ATM OAM segment ping ... FAIL

Testing ATM OAM end to end ping ... FAIL

Ping Primary Domain Name Server . FAIL

Ping Yahoo! ... FAIL



Please tell where could be the problem.
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Old 06-20-09, 11:50 AM   #6
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1.Please mention modem model make.
Quote:
Sterlite Modem from MTNL
2.Post this data
Start RUN type cmd type ipconfig /all

3. How do you connect "DIaler" mode
You give ID PW in dialer in computer.
or

"Always On" ppp/PPPoE mode.
Your ID and PW entered in modem.

4. For MTNL VPI VCI is 0 and 35.Sterlite Modem from MTNL a
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Old 06-20-09, 03:01 PM   #7
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Model Make is Sam300

ipconfig /all

ip address: 192.168.1.5

subnet mask: 255.255.255.0

Preferred DNS (Primary) 59.179.243.70
Alternate DNS (Secondary) : 203.94.243.70

I am not able to ping the dns servers...its say request time out.


Connect using always on PP/pppoe

username is phone number
password is ca number
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