Thread: No Response from MTNL even after 2 month of complains

Attached is my conversation with MTNL.

Can anyone tell me how can I get justification?

JUSTIFICATION FOR not solving the issue at my place since last 2 month.
JUSTIFICATION FOR still making me in trouble almost every day by calling them so many time one their phone and mobile and secretaries...

Still the problem is partially unresolved. I've reached till ED office today. But to no gain, I was suggested to call GM of Kandivali office first. I'd to follow it.

I'm unsure how much time it will still take to completely resolve this issue.

Thank you

[Complain to Moderator. please check the attached file, it has not url, but still it didnot allowed me to post here. Please look into this matter, and if possible, please post the copy of attached file in this post so that every person can read it.]

Here is the text from the attachment :


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---------- Forwarded message ----------
From: [REMOVEFORSECURITYREASONE]

- Hide quoted text -
Date: Mon, Nov 2, 2009 at 10:47 PM
Subject: Re: Fwd: Re: Fwd: Triband Disconnections from last 2 month- [REMOVEFORSECURITYREASONE]
To: dgmkvl@mtnl.net.in, GM BB MTNL Mumbai <gmbbmbi@mtnl.net.in>, gmw3mbi@mtnl.net.in



Hi,

On saturday Mr. Bhavsar did nothing to solve the issue further.

On Saturday, broadband stopped to connect even ADSL. I followed up from 2:00 pm untill 5:00pm with Mr. Chauhan and also on 28010033. But the matter got worst. Mr. Chauhan left for the day starting the broadband that worked untill somewhere 8pm and then stopped again. The worst thing is the phone line got dead at the 5:10pm. So I could not follow up to get help from 1504 or anyone....Untill now...ADSL connection is received after starting router and waiting for amount 10-25 minutes. Even after getting connected to ADSL, PPOE is not connected manytime, so need to restart the router again....so much of my time wasted for unresposive staff of MTNL....Like me, I know many complaining such a situation.

Is Mr. Chauhan, Mr. Bhavasar and others handling the work of problem solving, qualified for the position? and if so how can they manage to keep one problem unresolved for as long as 70 days?????

Anyway...my concern is stable triband connection. Can anyone responsible answer me when I will start getting it?

I will expect someone to call me and give me assured answer for all my queries. I donot want to speak to any assistant or secretary or an officer.

Thank you.

[REMOVEFORSECURITYREASONE]
[REMOVEFORSECURITYREASONE]



On Fri, Oct 30, 2009 at 12:18 AM, [REMOVEFORSECURITYREASONE] wrote:

As of now...

No Disconnections....But I'm unable to send email via Microsoft Outlook 2007. Following is the error.

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Task [REMOVEFORSECURITYREASONE]- Sending' reported error (0x800CCC0F) : 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).'
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I had the same problem on last thursday while the port for Triband was changed. It was solved the next day after complaining for it. I assume this will be solve too after Mr. Bhavasar is aware of this issue.

I will send any further issue if it occurs.

Thank you for your support.

[REMOVEFORSECURITYREASONE]
[REMOVEFORSECURITYREASONE]

On Thu, Oct 29, 2009 at 5:47 PM, [REMOVEFORSECURITYREASONE]
wrote:

The phone line is ok and the ADSL is not working. This was the state untill today 5:15pm.

I'd to followup today without shame and speak loudly to get the work done. From last two days, I was remaining out during day time and was facing ADSL not working while I came back in the evening. I'd no option but to take help from 1504+3, but it was only helpful once and could not do further help.

Anyways, Please keep this issue open untill I confirm here via email.

Also I request to keep track of all complains properly. I've found uneducated and unresponsive persons in the problem solving process, at all levels. Please take this opinion professionally.

Thank you.

[REMOVEFORSECURITYREASONE]
[REMOVEFORSECURITYREASONE]
[REMOVEFORSECURITYREASONE]




On Wed, Oct 28, 2009 at 3:38 PM, <dgmkvl@mtnl.net.in> wrote:

Dear Sir,
The fault on your Tele.No. [REMOVEFORSECURITYREASONE]5181 is attended and the telephone line
is OK, but could not confirm from you as the premises is closed.
Inconvenience caused to you is deeply regretted.
y/f
DGM(KVL), MTNL Mumbai
----- Original Message -----
From: gmw3mbi@mtnl.net.in
Date: Saturday, October 24, 2009 0:57 am
Subject: Fwd: Re: Fwd: Triband Disconnections from last 2 month- [REMOVEFORSECURITYREASONE]5181
>
> For n/a pl.
>
> GM(W-III)



---------- Forwarded message ----------
From: [REMOVEFORSECURITYREASONE]
To: dgmkvl@mtnl.net.in

Date: Sat, 24 Oct 2009 13:09:12 +0530
Subject: Re: Fwd: Triband Disconnections from last 2 month- [REMOVEFORSECURITYREASONE]5181

Hi,

The triband is working. But the phone line is not working.

[REMOVEFORSECURITYREASONE]


On Sat, Oct 24, 2009 at 12:48 PM, <dgmkvl@mtnl.net.in> wrote:

Dear Sir,
With reference to your complaint, it is to intimate that the triband fault
on your No. [REMOVEFORSECURITYREASONE]5181 is attended and the triband is working OK.
Confirmed with you over phone today.
Inconvenience caused to you is deeply regretted.
Yours faithfully,
DGM(KVL), MTNL Mumbai

----- Original Message -----
From: gmw3mbi@mtnl.net.in
Date: Wednesday, October 21, 2009 5:05 am
Subject: Fwd: Triband Disconnections from last 2 month
>
> For n/a and compliance pl.
>
> GM(W-III)


---------- Forwarded message ----------
From: [REMOVEFORSECURITYREASONE]
To: dgmkvl@mtnl.net.in
Date: Wed, 21 Oct 2009 12:53:14 +0530
Subject: Fwd: Triband Disconnections from last 2 month

Hi All,

Please read the forwarded email. I'm having this issue since last 2 month. The office of MTNL at prabhadevi is well aware of this issue and not doing anything.

Do the needful and guide me further. Incase you need to talk to me, call me anytime on my cell [REMOVEFORSECURITYREASONE]. I need to resolve the issue at ealiest possible.

28010033: DGM Office: Not responding today. "Disconnected"
28638285: Mr. Chauhan: Sending Linemen to test.
WHO IS ANSWERABLE TO CUSTOMER?

[REMOVEFORSECURITYREASONE]



---------- Forwarded message ----------
From: [REMOVEFORSECURITYREASONE]
Date: Wed, Oct 21, 2009 at 12:43 PM
Subject: Triband Disconnections from last 2 month
To: dgmkvl@mtnl.net.in



To THE DGM,
Kandivali(West),

This is in follow up to my regular compains & conversation with DGM office, Mr. Chauhan, Mr. Ram (from Bhavasar Office) & Linemen in my area.

Problem: In a day almost 5-10 times DNS server outage is happening. All the communication and browsing get stopped during this period.
Start of Problem: Before 2 month.
MTNL Action: Mr. Chauhan forget the problem and every conversation he says to sending lineman..no other sense. Almost 20 times lines are checked. All ok.

My Question is: Is Mr. Chauhan eligible for the position? He is not understanding the problem defined clearly by me.

Herewith, I'm requesting you to do the needful as this is causing damage to my work and me. It irritates me a lot because of uneducated staff working to solve the problem. Do take my comment positively and stand at my place before thinking further. I'm following up since last 2 month like a mad.

Looking forward to see the lasting resolution at ealiest.

Customer Id: 20[REMOVEFORSECURITYREASONE]13
MTNL Phone: [REMOVEFORSECURITYREASONE]5181

[REMOVEFORSECURITYREASONE]
[REMOVEFORSECURITYREASONE]


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@Thread starter: The reason you couldnt post it is that it includes a few e-mail addresses.
Once you have 15+ posts there will not be any more restrictions. These restrictions are to keep spammers away.

1.Please mention your set up:
Modem details. and if possible ADSL data
( only SNR d/l u/l Attn D/L U/L line rate speed required )
You can also post screen shot as jpg annexure
2.
Seems your problem is recent and for almost
one year you had no troubles.

3
Are you allotted a STATIC IP ?
Is it a Business connection ?
Location : Multi storied building residence /flat complex/commercial complex ?
4.
Outlook not working:
(I get this error regularly in BSNL and try
alternate servers.. smma.dataone.in
will not work. Change to wmma.dataone.in
will work ! ( also nmma.dataone.in)
Later the other way round !
May be you have access to only one mail server.
4.
I am not familiar with MTNL
and Telephone can work ADSl O/O/O
ADSL line Ok Telephone O/O/O
This is possible.
Either fault confirms your line to the exchange is Ok
and only Telephone port or DSlam ( BB connection ) port is having problem.
If Both do not work : Inevitable : line man !

5. Instead of email try online complaint.
Searching for Online complaint web site for MTNL.

- Router: DLink GLB-502T ADSL2+ Router
- Plan: Unlimited 1Mbps Rs. 1599/- + Taxes (Plan Active from Jan 2009.)
- No Static IP.
- Connection is in a flat.
- Outlook 2007 works sends after I restart router for 1-4 times.
- Phone line was working fine first. To solve broadband disconnections issue, they switched the port and phone line was stopped. Next day the phone started after complain, and the broadband stopped. Next day broadband started and phone line started and by evening broadband stopped. Next day again broadband started and phone line stopped. After 2 days, phone line started and broadband stopped. On last saturday, broadband was started with very much disconnection and phone line was stopped. Monday was holiday so have to wait till tuesday to come. Yesterday both started, now see what happens.

Still the ADSL connection and PPPOE connection is taking time between 10-20 minutes. I'm not understanding this as it was not happening before.

I've tried complaining to ED over the phone. After their suggestion only I started sending email to GM, DGM and BB department.

Feel free to ask further details.

Thank you.

I'm seeing a miscommunication or deliberate action between Mr. Chauhan who is handling Triband line and Mr. Bhavsar who is managing the broadband line. I Mr. Bhavsar behaving too busy and on day he left his office the moment I entered. I was not aware of his face so could not stop him. But he made me wait from 4m to 5:30pm and do not came back even after Mr. Ram called him twice and informed about me waiting for him. GM, DGM, ED all has secretaries to coordinate such issues. Mr. Katyal (GM BB) was found very genuine and I got the problem resolved within 15 minutes after speaking to him. But reaching him or other such level of executives is difficult.

I feel I need to do something very soon as a year before I'd similar problem from the same combination of person and had to reach ED to solve my issue.

I don't want to reach to top level every time, as I've to spend reasonable time with follow up with low level persons and this time make me really unstable in my life. I could not anymore repeat such instance. and want to raise this issue with appropriate authority inside/outside MTNL.

thank you Admin.

I will appreciate guidance from Admin or experts.

What do you think of this situation? Shall we ignore such instance?

I'm still today facing similar issues. SMTP is not working until I tried restart of ADSL 4 times.

I know few people in my area having similar issues. But they are just accepting assuming it is Government Company....so things will be like this. Many moved to Reliance and Hathway.

I'm feeling frustrated...totally out of control right now...as no options...no legal support...no community support...

Anyway...I have to wait until I get right direction. I'm on and I will do something alone..