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Which plan are you using??? And how much it offers speed???
As it is Rate Problem, it can only be solved by either contacting them or by Hacking as in MTNL the same speed you get as shown in Rate.
ok..........
Which plan are you using??? And how much it offers speed???
As it is Rate Problem, it can only be solved by either contacting them or by Hacking as in MTNL the same speed you get as shown in Rate.
Im using MTNL Triband_Unlimited_749 scheme under which I'm supposed to get 752kpbs speed.
Right now im getting speeds around 570 to 600kpbs
Try the speedtest:Originally Posted by vinni_talks
Speedtest.net - The Global Broadband Speed Test
Airtel
Oh, i've tried it lots of times in the last 2 weeks, 20 days ago whenever i checked my speeds it would show 1.3mbps and above and now it does not go above 570kpbs, the mtnl test site shows 630kpbs
Im wondering what could be the problem.
Hey this happened to me also....
This is weird probem...
what's your gateway number like 58.x.x..x or 120.x.x.x
That 120.x.x. gateway sucks! It throttles anyone for anytime
No I don't have 120.x.x.x gateway,
My gateway has always been 59.x.x.x
Ms, Vertika ,
My experience with Tikona Digital Networks.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy) , photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call
BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.
I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?
Ms, Vertika ,
My experience with Tikona Digital Networks.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy) , photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call
BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.
I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?
Ms, Vertika ,
My experience with Tikona Digital Networks.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy) , photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call
BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.
I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?
Last edited by Adarsha; 11-15-11 at 11:20 AM. Reason: Automerged Doublepost
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