Thread: Router page not opening !!! Any suggestion please

Hello friends,
I m an MTNL user in mumbai,Chembur.
I have a sterlite modem,
Till date i was able to open my router page i.e 192.168.1.1 but suddenly it has stopped opening.I get a error messaage of page cannot be displayed.
Please can anybody tell me what to do. as i have to change some of my setting.
and where to call..as i called their stupid 1504 helpline number the lady on the other side was asking me whats dynamic and static IP. She herself was confused among the two. and instead she is telling me whats the use of opening the router page...as my internet is working.
My purpose is to forward the port to my static ip so that i can start downloading from Apex DC++ (Manual Prot forwading).for that i need to open up my router page. Moreover when i start pinging my router address it says unaable to connect the host and side by side my net is also working.

So basically two question :

1. My router page is not getting connected ::: Please help
2. Is there any help line number in mumbai where should i call and get it fixed.1504 is always busy and it never solves the purpose. Please Help

I JUST DONT GET the motive behind the MTNL helpline number as i m in chembur i should be given the number of the exchange where my server is placed i.e directly is should talk to the person where i m connected to and not some stupid people whom i have to expalin first what is static or dynamic Ip.
A great use of our tax Money. Till now i have not got a person who can come to my house and look in to the matter.Even i m not aware of a single number whom i should call and get this thing fixed.

1. Resetting the modem will fix the issue. But you need to configure it again. Don't attempt if you are not sure what you are doing.

2. Enter your external IP in the browser and try. It works some times.

Originally Posted by meetdilip

1. Resetting the modem will fix the issue. But you need to configure it again. Don't attempt if you are not sure what you are doing.

2. Enter your external IP in the browser and try. It works some times.

Hey i tried doing that but nothing happened ... i mean external ip..
i guess i have to reset and do it ..but for this i need to call the mtnl people as they would configure the same or provide me with thenew modem

You can try yourselves. Just note down the current values and try to reconfigure it again. Seek help from MTNL if you are not confident.

Assuming you use Windows 7,
Go to control panel>View Network status and tasks>Change adapter settings>Right click Local area connection>properties
accept the UAC prompt
Internet protocol version 4>properties
check use the following IP address.
IP Address=192.168.1.10
Subnet mask=255.255.255.0
Default gateway = 192.168.1.1

Use DNS servers as Open DNS(208.67.220.220, 208.67.222.222) or Google DNS(8.8.8.8, 8.8.4.4)
Click Ok.
Feedback.

Try this

http://www.indiabroadband.net/broadb...nectivity.html (How to repair - Limited or No connectivity)

Explained with screen shots.

If you are connected to Internet try this.
http://www.indiabroadband.net/broadb...no-access.html (192.168.1.1 No access !)

[QUOTE=essbebe;293447]If you are connected to Internet try this.
192.168.1.1 No access
Tnks man abd thnks you all other for the feedback...I tried thing which are described there...But nothing worked for me...ehm only reset button option is still to be tried by me...But then i dont kinow how to configure it...thats y i have not tried it but.......waiting for MTNL personnel to come at my door steps and do that for me...ehich seems to be some kind of miracle as i have not beena ble to connect to any MTNL personnel who will do that....

But thnks anyways will keep u posted if any things progresses on my side

@animesh 833
I have a sterlite modem,
mention model/make/number.
type in SEARCH box above say "Sterlite AX300" or your model number, for old threads.
step by step instructions will be available even in MTNL web sites.
2.

forward the port to my static ip

confirm you have been allotted a STATIC IP which never changes.

3.
copy/paste following data without edit .
START RUn type cmd
Ok
New window
type
ipconfig /all
4.
Confirm you use a "Dialer"
or PPP/PPpoE 'Always on ' mode ( userId Pw in modem wan page )

Originally Posted by essbebe

@animesh 833
I have a sterlite modem,
mention model/make/number.
type in SEARCH box above say "Sterlite AX300" or your model number, for old threads.
step by step instructions will be available even in MTNL web sites.
2.
confirm you have been allotted a STATIC IP which never changes.

3.
copy/paste following data without edit .
START RUn type cmd
Ok
New window
type
ipconfig /all
4.
Confirm you use a "Dialer"
or PPP/PPpoE 'Always on ' mode ( userId Pw in modem wan page )

My mOdem make and details
Sterlite
SAM300-AX
For any other details tell me what more u need....

@animesh833
Modem SAM 300AX
It would be better , if all queries ( even if silly or , you feel not needed) are replied either giving the data asked for, or comment "WHY do you need it ? and drag the discussion further, and sometimes the topic goes "off thread" .

2.
Member/s , who ask the queries , are only trying to help you, and from the correct information given, may try to get a solution, and sometimes other member/s use the data to give the correct solution earlier.
Para two ;
Since you had given reply only to No 1 in my post for the Modem details please refer this link
wait .....
http://mtnldelhi.in/services/con_s.doc

New thread opened for same problem :
http://www.indiabroadband.net/mtnl-b...ing-modem.html (Dynamic ip gets changing without rebooting the modem....)

Thnks again ;
And i m a mechanical engg. just have Very limited knowledga about this...
But that was not intentional..and obviously if i m here , i m here to get your help

1. Modem :- Sterlite SAM 300AX (I meant what else do u need.. i m not sure that this is sufficient data ..If anything else tell me how to get the information i would forward it to you )
2. Yes they have given me Ip address ie. static ip address which is entered in my show all connections setting. 192.168.1.4
3. Will give u the details ASAP.
4. I dont use dialer ......Its Always on Connection setting

Hope this is it !!!

Thnks again for sharing

OK.
Problem :UNABLE TO ACCESS MODEM PAGES Sam300AX
5.Assuming you are connected to Internet
check your IP here. ( post it here also. )
http://whatismyipaddress.com/
Retype the same in browser address box.
You may get a screen like this

Now enter User ID and PW usually admin admin

6. Not possible to access in above procedure
START NETwork
LAN
Properties
Network settings page
Select TCP/IP
properties
enter 192.168.1.4
255.255.255.0
192.168.1.1
DNS
as it is or
8.8.8.8
208.67.220.220
apply Save.
Now try 192.168.1.1 admin admin
7.
still "NOGO"
START RUN type cmd
OK
New window
type ipconfig /all
copy/paste the data here ( No edit )
8.
RJ45 cable from modem to desktop computer from LAN 1 & 4 only.

LAN1 Broadband Internet
LAN2 VoIP
LAN3 IPTV
LAN4 Broadband Internet

feedback.

REF:http://mtnldelhi.in/services/con_s.doc

Originally Posted by animesh833

Thnks again ;
And i m a mechanical engg. just have Very limited knowledga about this...
But that was not intentional..and obviously if i m here , i m here to get your help

1. Modem :- Sterlite SAM 300AX (I meant what else do u need.. i m not sure that this is sufficient data ..If anything else tell me how to get the information i would forward it to you )
2. Yes they have given me Ip address ie. static ip address which is entered in my show all connections setting. 192.168.1.4
3. Will give u the details ASAP.
4. I dont use dialer ......Its Always on Connection setting

Hope this is it !!!

Thnks again for sharing

Go to Start Run Type cmd >>>OK

C\Documents and Settings\Administrator ping 59.185.50 -t Press Enter

You should get reply from 59.185.50 bytes= 32 time =33ms TTL =59
.
.
.
.

If you Get Request time out, it means your Router is kaput and needs to be changed