Thread: MTNL Secretly applying Fair Usage Policy

Hi,
I know there is nothing mentioned on MTNL's Website regarding FUP but i think they do apply it. Let me tell you about my experience in this.

I have 2MBPS Unlimited Connection with 120.x.x.x Public IP, I get fine speed & all but the day when i start download from rapidshare/ other websites by even / late night the connection resets every 1 minute (EXACT) I can check this on my wireless router page under PPP Connection Time every time it goes to 0:00:00:59 it will reset & give me new IP. All this happens without the ADSL light going off

Since the last time I have complaint on MTNL I didn't download anything for a while & the connection was pretty solid without any disconnection. I started downloaded Yesterday evening & the connection was good till about today evening from when i started facing the problem again. so i am pretty sure MTNL applies FUP or something.

CURSE YOU MTNL

Do you have any other explanation for this, why does this only happen when i start downloading for a day, it worked without any problem for a week when i didn;t download anything & this is not just coincidence as this happens every time

Youtube:

Screen Recording of MTNL Router
YouTube - MTNL SUCKS!!! FUP

I dont think they can apply FUP secretly as it is illlegal

Doing that may have them banned by TRAI
You may have a speed problem
Contact your local telephone exchange to get the problem rectified

No there is no Line problem.

Line is crystal clear, the disconnection is from the MTNL Server's MY ADSL light doesn't go off when the server reset. if there was a line problem it will make the ADSL light to flick or not glow.

This only happens when i Download from the internet & by this i don't mean that when i start download it disconnects. It works for atleast 4-8GB of download then disconnection occurs every 1 minute. Hence i think they are applying FUP.

My speeds are good 2486kbps on the router.

even before officially applying fup bsnl used to contact those people who had downloaded more than about 60-100 gb and tell them personally that they cant afford such high downloading so they will either suspend the connection or disconnect it if mtnl is doing such thing we can expect fup in few months

Originally Posted by vinit

even before officially applying fup bsnl used to contact those people who had downloaded more than about 60-100 gb and tell them personally that they cant afford such high downloading so they will either suspend the connection or disconnect it if mtnl is doing such thing we can expect fup in few months

In fact FUP is good only if the ISP has money and bandwidth problems
Why should other Unlimited users suffer if some download very high in a month?

Originally Posted by mihir94

In fact FUP is good only if the ISP has money and bandwidth problems
Why should other Unlimited users suffer if some download very high in a month?

Even if I (UNLIMITED USER) download very high amount they have no right to disconnect /reset connection as they don't have any FUP mentioned, so its up to me to download 1GB or 100GB in a month that shouldn't be a problem because i am paying 4000/- for it.

Originally Posted by mihir94

In fact FUP is good only if the ISP has money and bandwidth problems
Why should other Unlimited users suffer if some download very high in a month?

Even if I (UNLIMITED USER) download very high amount they have no right to disconnect /reset connection as they don't have any FUP mentioned, so its up to me to download 1GB or 100GB in a month that shouldn't be a problem because i am paying 4000/- for it.

Then go to your telephone exchange to get your problem rectified
If they do it ,fine
Otherwise contact GM

just reset ur router and reconfigure it. becuase i'm also had same problem before reseting router.

Seems like my problem of changing ip when modem is not switched off is somewhat same.....
I have posted something like this definetely not knowing the term...
For me my dynamic ip changes after every one minumtes that too after 12...
i have taken 752 kbps unlimited and i too download a lot of stuffs.....
thus as my dynamic ip changes my Apex DC applications closes all public hubs and my download stops ...and it happens after every single min thus make it impossible for any download to start....
This has happened to me yesterday night and sometimes before also..and both the times it has heppened nearly about 12 in the evening....
I m not sure whether they r doing it or something is really the problem in the server....It changes ur Ip so ur internet connection is reset again and hence no able to download from any download manager or direct client which need ur external ip(Same for a single time connection) for port forwading and downloading.

Really MTNL Sucks...

u can check my post named
Dynamic ip gets changing without rebooting the modem.

@ mIHIR..
CONTACT GM...
But i cant even get connected to my MTNl exchange people...They dont pick up the calls...How the hell m i going to contact GM
I have tried every single thing...
I call Torture line 1504 ... Booked complaint nothing happened...
I call No response number 198 ... But still they gave me a complaint number and nothing happened.
I mailed them they told they have forwaded a message to server people my latest reply for their frustating service.Go throuhg my latest reply to their CC
:
animesh priyatam to helpdesk.mumbai
show details Jul 9 (5 days ago)

Once again .. I must say that this is the worst of all the customer care in the whole world....
So u have given me the number where no one is picking up the calls...I hope the number which u have given belong to the server area and not just any Stray PCo in whole of mumbai....
But let me know the address of ur server location for anushakti nagar also so that atleaset i can go and talk to them...and touch that person feet who runs this company and handle customer care...
What a genius he might be who has started this torture of yours 1504...
i hope u people are being montiored by yopur seniors reagrding this...Moreover i would like to talk to your managaer so that i can actually tell him and convince him how the name of your helpcentre shall be changed to torture centre......Plese call 1504 and get back some unbeleivable tension back at your end... u ask for our help and we will give u nothing....We r after all run by government....
This is what our speciality..U pay taxes for our salary and we will do nothing..
means nothing at all....

But still didnt got any reply......


MAY BE i m unlucky one who is treated in this way....GOD knows...

ur not the only one my friend there r thousands of people out there including me who faced this problem

i Agree I have even faced problems like disconnection
Thankfully I had some connections due to which the prob. was resolved after 2 weeks

Triband can't apply fup on unlimited plans without prior notice,
Doing so "Secretly"
Would be a punishable offense,trai would take strict action against them,
So you acn visit nearest telephone exchange and do a complain about the speed issue,
You will get your problem resolved.