Thread: slow speeds.. 'pata nahi'

i am getting download speed af around 20-26 kb/s since january. ive complained to tech support(1504) but it dosent help. i also contacted the area manager, nehru place, mr. Anil Kumar Gupta, and he said he cant give speeds more than that. i told him i was getting speeds of 31kb/s for the last 2 years and suddenly what happened.. he says pata nahi.. pls contact GM and DGM broadband, mtnl. i told him that as per TRAI you cant call it broadband if speeds are below 256kbps(32kb/s), also told him that why should i pay for low speeds.. reply was again 'pata nahi..', i called 1504 and asked for GM or DGM broadband here in Delhi.. again the reply was.. 'pata nahi...'.. dont know how do i contact them.. my triband connection is 256 unlimited. anyone else facing speed problems pls take it to the respective area managers and can anyone give me the contact of the gm or dgm broadband, delhi.

Originally Posted by santu_29

i am getting download speed af around 20-26 kb/s since january. ive complained to tech support(1504) but it dosent help. i also contacted the area manager, nehru place, mr. Anil Kumar Gupta, and he said he cant give speeds more than that. i told him i was getting speeds of 31kb/s for the last 2 years and suddenly what happened.. he says pata nahi.. pls contact GM and DGM broadband, mtnl. i told him that as per TRAI you cant call it broadband if speeds are below 256kbps(32kb/s), also told him that why should i pay for low speeds.. reply was again 'pata nahi..', i called 1504 and asked for GM or DGM broadband here in Delhi.. again the reply was.. 'pata nahi...'.. dont know how do i contact them.. my triband connection is 256 unlimited. anyone else facing speed problems pls take it to the respective area managers and can anyone give me the contact of the gm or dgm broadband, delhi.

Ya, I am too geting slow speed of 20-26kb/s since jan 2007 . I have already complained to gm and sho of my area telephone exchange . But , no action has by taken to rectify my complain. They told me that "ayasi he speed ayati ha unlimited plan ma".

Specifically to tell you that i havent had experience of MTNl but let me tell you as far my mind goes that if the downloading speed is about 15% of browsing,then its good speed i must atleast say.You said you arent getting 30 kbps for 256kbps browsing and you get 20-25 kbps dwnlding speed.This is suppose of abt 25 kbps is normal speed with any broadband of 256kbps and the GM is right.

having more than this speed(downloading) is extra speed or benefit you getting but if your speed is getting below 15 kbps you should surely consider this matter.As far abt 20-24 kbps is there, its normal and good.

Now you must surely say yourself you didnt knew this earlier..(paata nahin..tha)

Originally Posted by aprilsagar

Specifically to tell you that i havent had experience of MTNl but let me tell you as far my mind goes that if the downloading speed is about 15% of browsing,then its good speed i must atleast say.You said you arent getting 30 kbps for 256kbps browsing and you get 20-25 kbps dwnlding speed.This is suppose of abt 25 kbps is normal speed with any broadband of 256kbps and the GM is right.

having more than this speed(downloading) is extra speed or benefit you getting but if your speed is getting below 15 kbps you should surely consider this matter.As far abt 20-24 kbps is there, its normal and good.

Now you must surely say yourself you didnt knew this earlier..(paata nahin..tha)

and why u say that? isnt 256kbps supposed to be 32 kb/s.. why is 25 kb/s good enough?

Originally Posted by santu_29

and why u say that? isnt 256kbps supposed to be 32 kb/s.. why is 25 kb/s good enough?

Theoretically, it is. 256kbps IS 32kBps, but practically, it isn't.