India Broadband

suvi

Rate MTNL service you are getting. Let us know how good a job they are doing in satisfying their customers.

antarv

I'm frustrated with the service response of MTNL. My broadband hasn't been working for the last 1 week and I have been running from one phone no. to another and unable to come to a resolution. I called the Gokuldham exchange last satrurday and they told me that someone will come to resolve. But no one turned up. I called up 1504 yesterday and they tried to resolve it on phone but couldn't do it. Then they communicated that they have transferred the complaint to Gokuldham exchange and someone will come to my residence and they gave me the no. 022 28421200 to check further. When I called 02228421200 in the morning, i was asked to call Mr. Naik @ 28492100 or Mr. H R Yadav at 28432100. But no one attended the call even though I tried for almost an hour. Then I again called 1504 and I was asked to call the online no. @ 24361221. Here, I was asked to call the Divisional Engineer at 28402000. I managed to talk to Mr. Tiwari at this no. and he has said that someone will come today for a checking my line. Hopefully someone will come today.

This whole experience has been very frustrating. When other private operators are lining up for giving more competition to MTNL, this kind of service will definately do lot of harm in future.

salaxzar

i will give a 9 out of 10....me pretty satsified from them...it never goes down , ssly its downtime is very less as compared to other isps...and i get 256k speed regularly...

forumhunk

I have given 8 out of 10. The speed is great but the connection is not consistent. If the connection stops breaking in between or remains always on, it would be quite better.

antarv

The linesman came finally on Saturday and resolved the issue. My point is that as long as the connection is up and running, the performance is good, infact very satisfactory. But once it goes down, you really can't figure out, how are these guys going to resolve the issue. They take the customers so casually.

rockyj123

ill give it a 7 because of their poor customer support and that i get only 256kbps instead of 512kbps speed in 749NU plan....and not having unlimited download plan in mumbai....otherwise pretty satisfied....
i jst feel they should have clock on thier website, so that NU plan people know when it is 12pm and when it is 8am according to mtnl

lorddrake

Is there any rating lower than 1 in your polls.



Every MTNL customer will say one or the other day:

"I m fat but I can run faster than my internet connection"

tickler

question is not of speed but of service and reliability and on this count mtnl's rating is certainly below 0, once service is down, it will never going to restore unless u have link in rastrapati bhawan. If not beliving, wait till service is down at you.

vshinoda

1, pathetic speed and horrid customer service

krishkam

i am sorry i wanted to give 0 rating to these mtnl people but as to their good luck i clicked on 10 for them.