India Broadband Forum

lorddrake

A few months back when I heard about the MTNL 2Mbps speed plan,I was rejoiced.I decided to get a MTNL broadband connection.All went well from connecting to setting up internet connection.But soon I realised that no page is being displayed whereas all the things(i.e.connections,settings,etc.) were alright.Immediately,I called the MTNL helpline but even they were confused & could not figure it out.After many complains this problem was solved.
After that I got my next shock.A bill was sent to me for 1 month of broadband access which was dated 1 month before when I got my broadband connection.
For a few months I enjoyed a good speed.But after few months,I found that my broadband speed is decreasing from 240-250Kbps to 12-24Kbps.So,I called the MTNL helpline & complained about the matter.They used to say the same thing(i.e.there server is down for the day or there is some problem in my area)whenever I call the helpline for enquiring my status of my complain.There are some instances even when there is no connection at all.
So,from my experiences,I request people not to select MTNL broadband.

Zeus

MTNL is one of the worst company i have ever used. I would say that they need to improve a lot before they can see any good responce from people.

Feedback

On the Contrary, I love MTNL Broadband. Never had problem with them, now using it for past 1yr. Slight issues occured in the past but nothing major. Never got frustrated. In my opinion, if one knows how to go with the modem, and how to go with it overall, it is pretty good. The best in South Delhi, where i live

lorddrake

To FEEDBACK,

To the post of yours in my thread,I like to say it is not that if you are getting quality service in south Delhi,I will get it in Maharashtra too.Also,you told that,"if one knows how to go with the modem, and how to go with it overall, it is pretty good".By saying these you are trying to mean that all those who are having problem with their ISP's,they don't know how to use their modem and net.Please mind your language before posting such comments. Express your views without hurting any sufferer.Once when you suffer,only then you will know what suffering is?

Feedback

Well i can understand exactly how one feels, i have gone through trouble as well when i had Sify, Reliance, etc. I should make this clear that, by posting my above reply - I just wanted the visitors here (on this forum) to realize that MTNL is not just bad bad as the Title of this topic suggests. There are large no. of guys who are very happy with this ISP. I had no intention of hurting anyone here.

just4kix

@lorddrake, Looking at the trails, I think you misunderstood Feedback. I do not think that there was any intention of insulting.

naugtyguy

my neighbour has been using the mtnl broadband 2mbps connection in mumbai from a couple of months. i must say that it sucks. the download speeds are good but the connection is often down and the customer service of mtnl is the worst in the world.
repeated complints do not solve the problem

lorddrake

I am using Nokia N73 having Vodafone sim card.I get better speed without disconnection with my Vodafone sim card.By saying this I mean to say that though mobile telephony is using 2G,they provide better speeds.Ironically,my broadband service provide promises to deliver 2Mbps whereas I get very poor speeds with frequent disconnection.

Plz note that I am giving the example of my mobile service provider not to promote it or I say that it is best.My intention is to compare both.

gargnikhil

mtnl is worst of all. first they offer 2mbps then after one month reduce the speed to 50-60kbps. mtnl has changed the meaning of broadband

lorddrake

I absolutely agree with u.They only want 2 get customers.They don't know how 2 serve them.

gargnikhil

they have always cheated to their customers

shrikant_rt

I have been using MTNL at home and office, both in New Bombay and I must say one out of the two experiences has been beyond excellent and the other is now getting better with initial hiccups. Both places I have been using GLB502T of D-link. I am still trying to figure out the fact, but I was told by MTNL that the service works best if you connect the modem directly to the phone line without having any parallel phone connections. If you want to have parallel connections, it is better to connect after the modem. Actually that is the only difference in my two installation setups. Ans the one with direct connections is working excellent. I am using the 199 plan.

lorddrake

Hello shrikant_rt,

I understand that u r not facing any problem with M.T.N.L..But I wud like 2 inform u that wen I started using their service,even I thought dat M.T.N.L. provides good service.But as each month passed,it got worser n worser.
I also want 2 tell u dat I hav got da same plan as u hav got n also I do not posses any parral connection.So, there is no chance of getting disturbances due 2 parallel connections.Also,I want u 2 know dat the M.T.N.L. ppl r big liars.They never keep their promise.
Now a days I hav experienced frequent disconnections wid poor speed(which was a problem frm b4).Even writing dis article,there was 2-3 disconnections.
I think M.T.N.L. has forgot da original defination of broadband which says dat a broadband connection speed shud b atleast 256 kbps n shud always hav connection.

3d_lover

hi all i'm using MTNL BB from past 1 and half years and have a unlimited download connection and had daced very few problems. Infact the maximum data i download in one month is upto 35 gb and thats very good. So i think its one of the best or the best BB provider in India.

Pirate™

well i am also using MTNL in North Delhi now a days there is some link down problem i am facing otherwise MTNL's service is very good, if i make a complaint, very next day they call me up for feedback.
and i am using 749 Night Unlimited plan and my torrents reach the maximuim download speed of 210 kbps and in direct download from rapidshare... it starts from 300 and gradually decrease to 200-210 kbps..

nuclearrambo

MTNL gives good speeds, but they dont give unlimited plans. God damn it!
I never had problems with speed. i get transfer rate of 122-185 kbps. sometimes more.

batman

--------
I am from south delhi
Mr. Lorddrake let me point out that MTNL a PSU company needs no more new customers, nor they try tactics like AIRTeL...
I do agree that the customer service is bad (not worst like sify for one)
Their field service is one of the best
Installation is the quickest
Speed Awsome
Billing :not a single paisa charged extra (airtel had disputes amounting to 38K)
Cheapest and fair ( if i dont use it for a moth they charge nothing!!!)
IPTV service one of the best

So all in all very VERY nice company
Only failure is the customer support

batman

Cheated NoO!!
Lazy maybe...

xtreme_coder

mtnl die die die..

mtnl sucks big time..

hoping to hack into their servers and increase the bandwidth of unlimited plan users..[kidding]

cool_don

MTNL is worst service provider not only in Broadband but also in other services also like mobile, landline. I m waiting for BSNL. when BSNL is coming in Mumbai....?

MTNL Hai to Bakwas hai..

Mumbai & Delhi Ki Kharab Line.