India Broadband

azerothian

1. Website ( register . bol . net . in )
useless website. dunno who , when and how updates it. the fact that it shows night MB used ( ** Mb) , and ADSL MB left ( ** Mb) for a UL plan proves it.

2. Customer Care .... hmmm

3. MTNL officials - had bad experiences with them ... was assured by them that the plan has changed and then billed with the old plan --- and this assurance and wrong billing went for 3 months.


If there's any better option please advice. I have changed to UL, but afraid to use the net-- the fear of bankruptcy strikes as soon as i open the browser

azerothian

Someone .. please advice .. I dont want to wait for the Bill at the end of the month to confirm. And if the plan hasnt changed , then I would have to wait for another month (October ) (

sb21pro

call ur bb customercare n confirm

azerothian

The thing is ..
from the 2nd of AUG, the Website ( register . bol . net . in ) shows that my account have changed to UL. I called CC (1500 ) to confirm. She said , it hasnt, and will be changed in a day. I called next day, another girl said the status of plan change is incomplete - and gave me another number to call. I called that number , the guy sounded nice and official, heard about my problem and told me that he would call back after looking into the matter. I wld have suicided had he actually called, but ofcourse he didnt.. Now, called CC ( 1500 ) again a few times with the same reply ... called the 2nd No. again - another guy picked up the phone and Said "if the website shows it, then the plan has changed". Not being sure if thats true - I called 1504 - they said same thing .. Called 1500 again few times.......... after 2-3 days - they said plan has been changed now .......

I know what you guys must be thinking, what is this guy's fckin problem ???
My concern is, the if the bill does come wrt the last plan , i will go bankrupt. I dont even have the NUMBER that CC gives when I asked them to change the plan. So, i dont have any proof , that I asked for a plan change - ofcourse I still have the Website ( register . bol . net . in ) -- but its MTNL website - dont want to rely on that ....
Any advice - good , bad , stupid, polite , angry will be appreciated.

sb21pro

pal my sugg is , go to ur regional exchange which has a (NIB)national internet backbone servers, coomonly known as internet center. go there ask them to confirm the change

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Chinmay

wait till ur bill gets generated, beacuse sometimes garbage value appears in area of unbilled usage/ Used MB, so plz b patient. When u recieve ur bill, u can ask for any clarifications.