Thread: Terrible Experience ! Letter written to Senior officers

Hi guys , below is the letter that i hav written to senior officers about my
bad and very bad experince .... if any person working in MTNL reading this posts then you can understand !



Dear Sir ,

I am a resident of Patel Nagar, Delhi .I am using MTNL broadband from last 2 months and its my very bad experience with MTNL . From the day i m using broadband , it is giving problem. I m using wireless router which is provided by MTNL . First , its wireless not works . Second , thr is frequently disconnection after every 5 minutes , Sir , u can understand what the use of Unlimited Plan in which i cant even download 2 mb file. because of automatically disconnection . and from last week the router also stop working and inspite of having broadband connection , i am using MTNL Dial Up .Tons of time i had made complaints at 1504 , sanchar haat and my local telephone exhanges but they even't listen my problem . At 1504 , they say contact your local MTNL service provider and when i ask him , he straight away said " We can't do anything , complaint at 1504 or GET LOST " . They even said that " We will not do anything and do watever you can do ". I am very disappointed with service and very angry with the MTNL people .

Kindly , see into this matter . I hav much expectations from you . Despite of making complaints , thr is no response . Now m waiting for your Response .

Thanking You

Yours faithfully,
**********

Since you are paying for a service and you are not getting it, you should file a case in consumer court. Consumer court are known to be harsh on defaulters and judgement is fairly rapid.

did you get any resolution to this... I have found a method to get MTNL guys to reply.

I keep sending them mails marked to all GM's ; AM's of the area and I make sure that I resend the mail 10 times at least at the same time and also highlight the same in font size 20 and red...One or the other person from MTNL then calls up

But at the end of day ..NO resolutions..

I guess....as it is said...you can get a Donkey to the pool, but you can't make it drink