Thread: Im billed for 512k but gettting speed for 256k

Hi guys..
Please let me know the solution (if any), i applied and billed for the 1299 i.e. 512 kbps unlimited and i am getting the speed of 256 kbps. I complained several times on customer care service, but nothing has been done.

Please let me know what exactly i can do to make the things better.... for me its loosing big time as i am paying and still not getting services. Moreover i got the modem at my place on 20 aug and services got active on 10 Aug.

Can any one suggest me how to take the things with MTNL

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lekhi as per ur status, u r on 256 UL plan but as per ur words u r saying u r on 512 UL.
In 512 UL, Ur Upstream should be 256 and Downstream should be 512 kbps, so if u divide 512 by 8=64 kBps this is ur download speed.This is maximum, u wont b able to cross this speed.

Right now as u r synced on 256 plan, ur download speed should be max 32 kBps.

So what u can do now-
1. Either change ur plan to 256 Unlimited.
2. Change ur sync speeds by visiting SANCHAR HAAT.

I think 2nd option is much better, as change of sync is very easy process and ur speed will be rectified in few mins. When u visit SH, take gate pass to meet Broadband Divisional Officer of ur junction(like 2845, 2846 junction) tell him to open speed interface for ur no, he'll log onto a portal from their main server and u'll get ur hands on 512 Downstram.

Remember all sync speeds r in kbps(kilo bits per sec) and Download speed is in kBps(kilo Bytes per sec) and Downstream is different than download speed.

ALL D BEST FOR UR BATTLE AGAINST MTNL!

Thanx chinmay for the wonderful answer...