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Powergen closes their Indian outsourcing operations
Powergen is the second largest energy supplier in the British market and they have announced their plans to cancel their call centre operations from India.
This decision would result in as many as 980 UK jobs moving back to the British market by the end of the current year.
This comes just a couple of days after Apple Computers announced a similar decision to close their Indian operations and move the jobs back to the US market.
Also, just recently Abbey was forced to shut its call centers in India last year after they received a lot of complaints from their customers related to the bank’s 1,000 call centre staff in Bangalore.
The managing director of the company Nick Horler said in a statement: “Offshore call centers may have their place for certain industries. However, we believe that we can best achieve industry-leading customer service by operating solely in the UK.”
He further added: “Although the cost of overseas outsourcing can be low, we’re simply not prepared to achieve savings at the risk or expense of customer satisfaction.”