India Broadband Forum

Rameshjeee

Nokia 5800 speakers defective

Are you among the proud owners of Nokia's recently launched 5800 XpressMusic, or planning to soon buy the touchscreen phone? Here's an important piece of news for you.

According to a Russian tech website Mobile-Review, nearly all 5800 XpressMusic devices manufactured before February come with defective speakers. The ones that may not be showing problems now are likely to go defective sooner or later.

This fact was discovered by Mobile-review.com after spending $4500 just to buy phones, breaking 10 handsets and spending countless hours figuring out the details. Including checking out the defective speakers under electron microscope

Nokia itself acknowledged it, but said the problem is solved now. It was a problem with the speaker supplier, which Nokia eventually replaced.


Here’s an official statement (well, a translation from Russian) from Nokia, by Vitoria Eremena, head of Nokia PR for Eurasia, to Mobile-Review:

Well, that’s about it.

And it is really an admirable case of how a vendor should solve its production problems, to which no one is immune.

Well, almost. Eldar, who originally figured all this out and is part of Mobile-Review.com, says that Nokia acknowledged the defect at the end of January and was ready to provide the statement above to any media outlet that requested it (why didn’t you? Probably though nobody’ll notice.)

Still, the question remains how many of the Nokia 5800 XM models, e.g. in the 5800 NAM version, are affected by the problem.

Meanwhile, here’s some advice on what to do:

• Refrain from buying your Nokia 5800 until Nokia clarifies the shipments to which countries are affected (it’s known that more than 1 million Nokia 5800XMs were shipped before Jan. 23d.) Or be ready to take the phone to service center in a few months
  
• If you had this problem with Nokia 5800 in Spain, Russia or some other countries, and replaced your speaker in January, do it again.
  
• The only way to know when your phone was made and if it’s affected, is by its IMEI number. Service centers can tell you that, or Nokia might establish a hotline.
• With the current sales volumes, all the defective phones should be gone by April.
  
• Before that, we hope Nokia will issue an official statement for those markets that are not affected

Source: Google