ACT Broadbandt FTTH Bangalore only

Just came across their ad this morning and this is the info that I get on their web.



ACT offers high speed low cost connections on an FTTH platform.

You get to surf the net without any hindrances like buffering while downloading movies or music.

No glitches while gaming and least amount of time spent on research for work or for your child's education with our high speed deliveries.

Unlimited speeds,Countless benifits with Power of Fiber.

FTTH-Fiber-To-The-Home enabling Speedy BroadBand all times,anytime!

Faster,Smoother experience streaming movies,playing games or music.
Wifi available on demand.

Hassle Free Installation-No phone line required,No modem required.

No Internet Connection Failures,Power back-up upto 4hours.

Scalability - Speed upgrades from 1 Mbps to 100 Mbps are possible!

And most importantly, all this at the lowest costs possible!




Tariffs :
One time installation cost of Rs. 500

Wifi Security Deposit � Rs 1500 � Monthly rental Rs 50 { Wi-Fi purchase from the company not mandatory. User can use self owned Wi-Fi modem. }

ACT BB Value : 1Mbps till 15GB, beyond that 256 kbps - Monthly 599

ACT BB Extra : 2Mbps till 25GB, beyond that 512 kbps - Monthly 849

ACT BB Premium : 5Mbps till 35GB, beyond that 512 kbps - Monthly 999


> Please ensure timely payment to avoid disconnection
> Valid from 1st January, 2011
> All Prices are exclusive of taxes




Availability :


Indranagar
Domlur
R.T.Nagar
Malleshwaram
Wilson Garden
HRBR Layout
Frazer Town
Banaswadi
Babusahibpalya
Shantinagar
Ulsoor
Ramamurthy Nagar
Cunningham Road
Brigade Road
OMBR layout



:: ACT Broadband ::

I came across the same ad on the paper too. I was wondering about how their service is.
My main concerns are:

>Ping/Latency
>Consistency of Bandwidth and service
>Customer Support

cheap service ..

their reps come and take the money but you never get the connection. you need to keep calling them...

its been 10days since i paid up and no connection yet

Originally Posted by jabirahmed

cheap service ..

their reps come and take the money but you never get the connection. you need to keep calling them...

its been 10days since i paid up and no connection yet

Yes their installation team is bit slow, i too had to wait for 12 days almost to get the connection. But their speed is awesome. I have checked it on speedtest.net and most of the time it was above 2MBPS ( mine is 2MBPS unlimited). Now I want to use my wifi router to share that connection but its not happening. Have called their customer care but not expecting anyone soon . Mine is TPLink wireless router. It would be great if someone here could help me.

Hi folks,
“bsnl broadband is much much better than ACT”. guys never take a connection from ACT. as I mentioned the govt BSNL is far better than ACT. worst customer care. Before getting the connection, executives use to call me every day even after telling that BAS***D not to call. at last I thought to try the broadband, once after applying and paying the money, no communication from their side. after trying several days one fine day i got response that, they are coming on that day around 2:30. they are coming. i came to my house leaving all office works, found they are not here and after calling they said, evening they will come. this continued for 1 week,once after getting the connection. from the day 1 no proper connection,. disconnection every 10 minuts. tried calling customer care, excecutives. no response.

PLEASE FOLKS DONT TRY THIS CONNECTION. I FELT BSNL IS FAR BETTER THAN ACT. STILL PLANING TO GETTING RECONNECTION OF BSNL. havent tried airtels. if anyone tried in banaswadi area and any good review please do let me know

try BBNL broadband, they are offering unlimited broadband internet upto 5Mbps for just Rs 1000 along with Cable TV

Hello Readers,

My name is Vivek Sinha Anurag and i am going to post some "great" work shown by Act Broadband.

I applied for ACT Broadband 5 Mbps plan [its having cap value of 35GB after that speed will reduce to 256 kbps] by calling their customer care on 16th Aug 2011. I was surprised to see their lightening fast response as the representative came to my doorstep the very next day and on 17th Aug 2011 Mr Ashitt O.S. collected the money and documents and told me that withing 5 days i will get my connection and i even got sms confirmation that my request no is 142263.

Now the real story started. Even after 6 days no one ever bothered to check my request so i called customer care [ 080-42840000] to remind them and i was told that i will get it withing next 2 days. I waited for next 2 days and called them again.

I was surprised to learn a new technical term from them that they are "Uploading network" hence its taking time and soon i will get my connection. Since my work was getting affected because of their delay i applied for a BSNL connection too. Now today is 5th September and i am still waiting for the connection and to my surprise i got the BSNL broadband last week.

I tried escalating this matter and asked the customer care for any high level contact and they said that i need to mail helpdesk@acttv.in. I emailed them but i got no response.

Please note some points regarding ACT broadband before applying ACT broadband
1. They dont have nodal officer/appellate authority [against TRAI rules and i have already escalated this matter to TRAI officials with the help of pgportal.gov.in]
2. They have a customer base of 2500 users in bangalore and they are not able to manage even this small number.
3. They DO NOT PROVIDE STATIC IP [even if they claim to do so]
4. Their customer care service is useless. All you will losse is your balance by talking to them
5. They can "Upload network" [You can imagine the understanding capability of their technicians]
6. They are fast in collecting money but lazy in delivering service

Final conclusion: To be on safe side stay away from them else you will suffer like me. Morning shows the day and even before using their service i am suffering. Don't know what will happen when i get the connection and i face any problem that time.

This is 35th day after i applied for the connection and still no development in the work. So far i called them a number of times and as a result i know all the customer care representative like Shilpa, Tanuja, Kiran, Raghvendra.

Never ever apply for ACT Broadband. This is my review for ACT Broadband services Bangalore

@ egunda

Thanks for sharing your experience. It is always a risk opting for local providers. They are not as organized as main stream providers and mainly suffer in network related issues. I agree that there are some benefits of opting such service and if things work well, it could be great compared to regular service providers. But as you have known from your experience, the risk factor is high.

I like BSNL here. They are lazy and all, but you need not pay a single rupee till you get the first bill. Better take some friends with you and ask the money back.

updating the current situation.
As I mentioned earlier, I asked the customer care lady(apparently there is only one lady in bangalore customer care department, i guess she is the receptionist) to disconnect the connection and refund my money as they promised money back guarantee. its been 1 month no one visited my place to disconect or no communication from them. there answer was our excecutive will call you within 1 hours.

I wrote review about the same in just dial website, within 2 days after writing the review, i got call from just dial guys, saying they will solve my issue by making a conf call with the propritor kishor. yes they did called that guy and I spoke with him as expected, I got the same response, " I will call you within 30 mins" I guess his clock stoped at that time. so till now I didnt get call from him.

so guys pls pls dont go for this provider for anything. cable, broadband etc

Recent updates about my broadband.
as I mentioned in the earlier posts that I did applied for disconnection and refund. recently I received mail saying THANKS FOR THE PAYMENT AND YOUR CONNECTION IS REACTIVATED. so thats understood that they will never going to pay me the refund. So those bastards will not listen until we go legally.

I wrote review in JUST DIAL website. got a call from them and had a con call with Kishore who is claiming that he is the propriotor of the ACT. he promised that he will call me within 1 hour. but till now I didnt get any call from that man. even just dial didnt approve my review in their website. till now I thought that just dial will place the reviews whatever it is. but they will place our review only if the review is good.

You can tell CC that you are making a criminal complaint to POLICE. , If they don't give any reply in writing. or refund the amount paid.

Send an email also with CC to local Police if available.

How about complaining in the local newspapers.
What is the amount involved.?

Can you prove that the company had not laid any cable in your area ?
Anybody in the neighbourhood having an active internet connection ?

Reactivated : your connection is working now ?

found the number in just dial and called Fr. kishor 9538863052, his response was as expected. he was busy and told that he will be calling back. but he didnt. its been more than a month. But when I call now they are not picking the call. after trying more than 10 times one lady picked and rightaway her response was WRONG NUMBER again called. this time was male voice. I asked him, "am i speaking with Kishor" his response was yes. and once I told him that I am Harish here. his response changed to WRONG NUMBER.

yesterday I got one more bill for the usage. I am not at using the connection and I dont have the cable at my residence. and they are sending the bill.

please let me know if we can form a group and go with legal action.

I was completely doubtful about ACT Broadband after reading all these posts. It's just because my neighbor was using ACT Broadband and was satisfied with it I opted for 5 Mbps Rs. 999 plan. It's been 2 months now and I have never faced any issues. Their download speed it pretty decent and upload is the most awesome. The best part is i upload a lot and they don't count upload in FUP....to my suprise they have increased the Fup LIMIT of all the plans...earlier 5 Mbps had 35 GB limit now it's 50 GB. so as of now i'm completely satisfied..no company is giving 5 Mbps at rs. 999 with 50 GB fup...airtel sucks big time though their service is ok, damn expensive with lowest download limit..and what to say about BSNL? No words to describe how pathetic their internet is...full of bloody government attitude..tikona, god only save us from them...after using all these three company I feel ACT is relatively better...fastest and cheapest

Hello Everyone,

I got ACT broadband activated two weeks back and so far everything has been very good. I got the basic plan to try out their service and I in the last two weeks have found the connection to be very stable. I use it for work as well and my VPN works like a charm with this connection.

I also got a 10% discount on my monthly rental as work in a MNC. That was very cool. I dont get that even with the company approved list of ISP's. I was very sceptic about ACT after reading all the reviews here. But I did not make a single phone call to anyone after paying the installation charges. They called me up and did everything. I got the connection in 5 days from the date of payment which is very good timing considering my experience with other ISP's.

Hearing all this my neighbour also got the connection. He also did not have any problems what so ever.

They have also introduced online payment as well. They are relatively new to this and seem be getting their act together. Now they have expanded their coverage area as well. They are covering lot more areas like Benson Town, JC Nagar, HBR Layour, Nagavara, and Thanisandra to name a few

Originally Posted by jabirahmed

cheap service ..

their reps come and take the money but you never get the connection. you need to keep calling them...

its been 10days since i paid up and no connection yet

well, i paid ACT, and i have been waiting for the past 1.5 months. I made the application end of last year. Still nothing ... I have asked for a refund, and it is in process ...
their service is very high latency, and very low bandwidth
i have complained that their staff is bloody lazy !

To be frank, I have not faced any problems with them so far. I recently upgraded my plan. It was also very smooth. I just sent an email and they responded next day saying plan was changed. And when I checked it was. Speedtest.net shows very low latency for me. And my bandwidth has never gone down below 1.8 Mbps. I have a 2Mbps connection now.

May be the sales persons are the ones to blame in your case.

Originally Posted by Vaidyanathan Rajagopalan

well, i paid ACT, and i have been waiting for the past 1.5 months. I made the application end of last year. Still nothing ... I have asked for a refund, and it is in process ...
their service is very high latency, and very low bandwidth
i have complained that their staff is bloody lazy !

I completely agree with your assessment. No they have introduced 10 Mbps plans for the same price. Which is even more awesome. Did you try those new plans?

Originally Posted by rohan roy

I was completely doubtful about ACT Broadband after reading all these posts. It's just because my neighbor was using ACT Broadband and was satisfied with it I opted for 5 Mbps Rs. 999 plan. It's been 2 months now and I have never faced any issues. Their download speed it pretty decent and upload is the most awesome. The best part is i upload a lot and they don't count upload in FUP....to my suprise they have increased the Fup LIMIT of all the plans...earlier 5 Mbps had 35 GB limit now it's 50 GB. so as of now i'm completely satisfied..no company is giving 5 Mbps at rs. 999 with 50 GB fup...airtel sucks big time though their service is ok, damn expensive with lowest download limit..and what to say about BSNL? No words to describe how pathetic their internet is...full of bloody government attitude..tikona, god only save us from them...after using all these three company I feel ACT is relatively better...fastest and cheapest

I am using my own router for wireless connectivity. It worked great. All you need to to is Setup Wireless security on your router. Your router has to support WEP/WPA-PSK mode. I am using a Trendnet router.

Originally Posted by mostvisited

Yes their installation team is bit slow, i too had to wait for 12 days almost to get the connection. But their speed is awesome. I have checked it on speedtest.net and most of the time it was above 2MBPS ( mine is 2MBPS unlimited). Now I want to use my wifi router to share that connection but its not happening. Have called their customer care but not expecting anyone soon . Mine is TPLink wireless router. It would be great if someone here could help me.

is the TS from ACT?

dude.... which is ur area
????????

dude... which area is urs..????

Originally Posted by umesh2385

Hello Everyone,

I got ACT broadband activated two weeks back and so far everything has been very good. I got the basic plan to try out their service and I in the last two weeks have found the connection to be very stable. I use it for work as well and my VPN works like a charm with this connection.

I also got a 10% discount on my monthly rental as work in a MNC. That was very cool. I dont get that even with the company approved list of ISP's. I was very sceptic about ACT after reading all the reviews here. But I did not make a single phone call to anyone after paying the installation charges. They called me up and did everything. I got the connection in 5 days from the date of payment which is very good timing considering my experience with other ISP's.

Hearing all this my neighbour also got the connection. He also did not have any problems what so ever.

They have also introduced online payment as well. They are relatively new to this and seem be getting their act together. Now they have expanded their coverage area as well. They are covering lot more areas like Benson Town, JC Nagar, HBR Layour, Nagavara, and Thanisandra to name a few

Hi,

I request everyone always look at both sides of a coin.

I applied a connection on 10th march, saturday and their representative come to my door on the same day evening and filled up he form and taken a cheque for 6611/- and informed me the connection will be get connected within 5 working days. On 12th march monday (11th is sunday) their office executive visited my premises for address verification at 12:30 pm. To my surprise, same day evening, the installation team of 4 members at my doorstep at 6:30 pm and the installation took place before 7:00 pm. May be they have a small team earlier. As their business expands their team also expands. And the speed is awesome. 10 mbps dl and upto 8 mbps ul which is very great.

My sincere thanks for the ACT team for their immediate response.

After reading all the bad stuff about ACT here, I was extremely apprehensive about getting my broadband service from them. However, in the area that I have moved into recently, the only choices to get some service quickly was ACT or Tata Communications. I asked Tata Comm for services first but that story I will write elsewhere. The ACT rep came to me on 29/03/12, and frankly, I had heard of ACT a for the first time a few minutes earlier from a friend, talk about coincidences! Anyway, he showed the plan details and showed me the fibre running to a house near mine and more in desperation than hope, I opted for a 10mbps 75GB plan for 1299/-. The rep promised me urgent installation.
I got two SMSs from them on the 30th that my request was being processed etc., and, I was quite pleasantly surprised when the installation guys showed up on the 31st. The installation went smoothly and I was up and running. Only problem was that I could not setup my router as it kept showing an Authentication Failure and the installation guys did not know why. So I called their helpline and was assured quick turnaround. Got a call from them repeatedly on Sunday (today) regarding the router setup and now I am up and running on wireless without having to enter the username/password thing.

A quick lowdown on the speeds:

1868619257.png

I needed to see sustained speed results, so I downloaded the Ubuntu ISO via torrents (needed to check torrents also )

31-03-2012 20-12-40.png

Pretty handy, 697mb in about 11 mins.

I have used several ISPs over the last few years in Bangalore including Airtel, Tata Indicom wired and WIMAX, Reliance, Hathaway both at home and at my line of work and I must say that ACT has been the best install experience that I have had so far. I would also recommend their CC as being very responsive.

It is rarely that I have something good to say about an ISP but this time I would have to say that I am extremely happy at ACT's response. Now if the connection remains stable, I would be completely satisfied. However, this is my experience, your mileage may vary...

Cheers

^^ Is there any downtime??

Originally Posted by sarveshmotihari

^^ Is there any downtime??

Not yet, it's only been about 24 hours though...

U should kick my butt, as I chose this provider even after reading all this. Now I join the group who paid and are still waiting for a connection. As somebody wrote earlier that they are happy customers, they must be the lucky ones!! The serevice provider sucks!! do not even opt for it

Originally Posted by Murali Gada

U should kick my butt, as I chose this provider even after reading all this. Now I join the group who paid and are still waiting for a connection. As somebody wrote earlier that they are happy customers, they must be the lucky ones!! The serevice provider sucks!! do not even opt for it

Are you sure that they have wired up your area and the roads/lanes around you? I always check whether the guys have their access laid out and sufficient router ports in the area before I would even consider paying an money. Have had bad experiences with both Tata Internet (no cabling) and Airtel (no ports) recently.

I am one of the happy ones with ACT, but then I checked to see whether they had connections nearby and also, as you said, I maybe lucky. But then, I also believe that you make your own luck...

Hello every body....

As I am staying in Tilak Nagar and desperately searching for FTTH service in my area. Unfortunately not available as of today.... I applied so many times via online, but no response from ACT. When I called to their customer care and asked about the status of my application. They said it will take another 2 to 3 months to reach connectivity in my area.... Those who are able to get connection are lucky. All the best .....

Just an update - it's been a month since I got this connection and it's been stable throughout. Average d/l speed is about 9-9.5 mbps and uploads are about 10 mbps. Using it with a Cisco E4500 router and no dropouts or significant downtime over the month. The only problem seems to be high latency at some times of the day, mainly between 10-12 am and 6-8 pm. However, the latency is not that high as to make it unusable (typical latency about 250-350ms to servers in Singapore or US).

Think it is OK and would recommend for it's high d/l speeds for the price.

Cheers

Hello Essbee,

I read your posts. Its very promising. I have an ACT office just within 100 meters from my house. Thats very close. But, I dont know if they are providing connection from that office, I mean, I dont know if its an HUB from where the connection is given in my area.

Now, I wanted to ask you this.

When the connection is given, do they get the Fiber Optic cable right into your house and directly connect that to the modem? Or does the Fiber Optic cable connect to a telephone line and then connect to the modem?

Waiting fro your reply!

Regards,
Harish

Originally Posted by harishbp

Hello Essbee,

I read your posts. Its very promising. I have an ACT office just within 100 meters from my house. Thats very close. But, I dont know if they are providing connection from that office, I mean, I dont know if its an HUB from where the connection is given in my area.

Now, I wanted to ask you this.

When the connection is given, do they get the Fiber Optic cable right into your house and directly connect that to the modem? Or does the Fiber Optic cable connect to a telephone line and then connect to the modem?

Waiting fro your reply!

Regards,
Harish

Hi Harish,

Typically the OFC will be terminated at a DLC on your terrace. From there they will run an CAT5 cable to your house which can either be connected to your machine or to a router, wireless or otherwise. It may also happen that they already have a DLC close to your house, in which case they will run the CAT5 from that place to your house. Either way there is no modem or other CPE required inside your house.

It's easier to connect with a wireless router in the house because then you can just enter your login details into the router and not have login every time you connect to the service - I have a Cisco E4200 which works great with this arrangement.

Hope this helps

Cheers

Hello Essbee,

Thank you for the reply.

So, you highly recommend ACT Broadband right? Since their office is nearby to my house, I feel more confident on their service, and getting tempted to walk over there to register for the service.

Regards,
Harish

Originally Posted by harishbp

Hello Essbee,

Thank you for the reply.

So, you highly recommend ACT Broadband right? Since their office is nearby to my house, I feel more confident on their service, and getting tempted to walk over there to register for the service.

Regards,
Harish

Hi Harish,

Like I said, before you do anything, ask them if they have wired the place you are living in. Ask them to show you the fibre going to a few houses nearby. If you see the wiring has been done then go ahead, I think you'll be happy...

Cheers

Originally Posted by essbee

Hi Harish,

Like I said, before you do anything, ask them if they have wired the place you are living in. Ask them to show you the fibre going to a few houses nearby. If you see the wiring has been done then go ahead, I think you'll be happy...

Cheers

Hello Essbee,

Thank you for the reply. By the way, which area are you in Bangalore currently where you have got this ACT broadband connection?

Regards,
Harish

Originally Posted by harishbp

Hello Essbee,

Thank you for the reply. By the way, which area are you in Bangalore currently where you have got this ACT broadband connection?

Regards,
Harish

Cooke Town - C.K. Gardens

Hello All,

After reading all the reviews, I decided to take my chances and go for ACT Broadband 10 mbps connection. Since their office was just near my house, I walked in there and asked some questions. Immediately, one guy came along with me to my house and explained me everything. He said, there are two servers in my area and all the cables are already present. He also said, one of those server is just 200 meters away from my house. So, I have applied for the connection. He has promised me that the connection will be provided by tomorrow evening. Lets hope that they keep up their word.

Also, I asked him about why there are so many bad reviews on Internet about their customer service. He admitted that their customer service was bad many months back. But, that time, they did not have good technical people and also very less people working. But, now, everything is sorted out and he said their customer service have now become very good. Lets see how it goes.

Regards,
Harish

Originally Posted by harishbp

Hello All,

After reading all the reviews, I decided to take my chances and go for ACT Broadband 10 mbps connection. Since their office was just near my house, I walked in there and asked some questions. Immediately, one guy came along with me to my house and explained me everything. He said, there are two servers in my area and all the cables are already present. He also said, one of those server is just 200 meters away from my house. So, I have applied for the connection. He has promised me that the connection will be provided by tomorrow evening. Lets hope that they keep up their word.

Also, I asked him about why there are so many bad reviews on Internet about their customer service. He admitted that their customer service was bad many months back. But, that time, they did not have good technical people and also very less people working. But, now, everything is sorted out and he said their customer service have now become very good. Lets see how it goes.

Regards,
Harish

Dear Harish,

It would be great to know your experience so far if you have received the ACT broadband connection. A detailed review of the connection details such as download/upload speed, latency, connection drop & your experiences with customer care if you had been to in the situation during this period.

Definitely, would help a lot of us who Googled and stumbled on the thread. Looking forward to your reply.

Thanks.

Originally Posted by radiant_luv

Dear Harish,

It would be great to know your experience so far if you have received the ACT broadband connection. A detailed review of the connection details such as download/upload speed, latency, connection drop & your experiences with customer care if you had been to in the situation during this period.

Definitely, would help a lot of us who Googled and stumbled on the thread. Looking forward to your reply.

Thanks.

Hello,

Sorry the for late reply. After posting my previous message, I just couldn't get much time to come back to this forum and post my review on the ACT Internet connection.

I am pretty impressed with the customer service of ACT. The very next day evening around 6 PM, ACT people came and pulled the wire into my house and gave the Internet Connection.

Now, about the Internet connection and speed. I wont say that the internet connection is excellent, but, I would say that I am pretty satisfied. Torrent downloads works amazingly, It downloads at 1 Mbps most of the time, but, for some files it downloads at 500+ Kbps, which I fine with it. If you are download files from famous websites like Apple, Google, Youtube (watching videos), Yahoo, etc, then, the download is again amazing, like 1 Mbps. This is mainly because, these famous websites will have their servers in Asia Specific region and hence, the download speed will be good. But, if you are downloading something from a website where the physical location of their server is present in a very far away location (like USA), then, the download speed is pretty bad. It will download between 10 Kbps to 100 Kbps.

You wont have much difference in browsing experience. When you browse a website on a 2 Mbps line or 10 Mbps line, it will be almost the same.

ACT Internet connection is constant. In all these days of using the Internet, only once it went down, but, that was due to some networking connection issue on their end. I called them up and they came to my house in 30 mins and fixed the issue. This is because, I have ACT Internet office just with in 100 meters range from my house.

All in all I am pretty satisfied with the connection and also the customer service. I just love the way the torrents download at 1 Mbps.

I hope this information helps you and others.

Regards,
Harish

Originally Posted by harishbp

Hello,

Sorry the for late reply. After posting my previous message, I just couldn't get much time to come back to this forum and post my review on the ACT Internet connection.

I am pretty impressed with the customer service of ACT. The very next day evening around 6 PM, ACT people came and pulled the wire into my house and gave the Internet Connection.

Now, about the Internet connection and speed. I wont say that the internet connection is excellent, but, I would say that I am pretty satisfied. Torrent downloads works amazingly, It downloads at 1 Mbps most of the time, but, for some files it downloads at 500+ Kbps, which I fine with it. If you are download files from famous websites like Apple, Google, Youtube (watching videos), Yahoo, etc, then, the download is again amazing, like 1 Mbps. This is mainly because, these famous websites will have their servers in Asia Specific region and hence, the download speed will be good. But, if you are downloading something from a website where the physical location of their server is present in a very far away location (like USA), then, the download speed is pretty bad. It will download between 10 Kbps to 100 Kbps.

You wont have much difference in browsing experience. When you browse a website on a 2 Mbps line or 10 Mbps line, it will be almost the same.

ACT Internet connection is constant. In all these days of using the Internet, only once it went down, but, that was due to some networking connection issue on their end. I called them up and they came to my house in 30 mins and fixed the issue. This is because, I have ACT Internet office just with in 100 meters range from my house.

All in all I am pretty satisfied with the connection and also the customer service. I just love the way the torrents download at 1 Mbps.

I hope this information helps you and others.

Regards,
Harish

Thank you for the detailed reply.

-radiant

Hello Guys.. Just enquired about act bb in my area pillana garden stage 3 yesterday at about 2pm I was told 2hours later ll get an amazing confirming if d service is available.. Yes I did receive a welcome msg from act m honestly I have not gathered d documents.. Phew day 1 complete day 2 10 30am received d same msg again called up cc oh m delighted she said that msg proves i have connectivity etc. When I asked why hasn't d engineer come as promised yesterday n she said Sir it ll tale 6 days by d time you get an connection only in des 6days d engineer shall come over..
All I can just do is wait... Bsnl is dead since 15 days now... Morons I have to visit d laser road exchange office everyday for complaints.. Airtel sorry Sir we do not provide service in your area.. Soo excited abt act bb now waiting patiently for the engineer to come...

Hi Any idea what about the feasibility in Kamanhalli area, can users in this area share their experiences. I plan to shift from BSNL to ACT

Originally Posted by egunda

Hello Readers,

My name is Vivek Sinha Anurag and i am going to post some "great" work shown by Act Broadband.

I applied for ACT Broadband 5 Mbps plan [its having cap value of 35GB after that speed will reduce to 256 kbps] by calling their customer care on 16th Aug 2011. I was surprised to see their lightening fast response as the representative came to my doorstep the very next day and on 17th Aug 2011 Mr Ashitt O.S. collected the money and documents and told me that withing 5 days i will get my connection and i even got sms confirmation that my request no is 142263.

Now the real story started. Even after 6 days no one ever bothered to check my request so i called customer care [ 080-42840000] to remind them and i was told that i will get it withing next 2 days. I waited for next 2 days and called them again.

I was surprised to learn a new technical term from them that they are "Uploading network" hence its taking time and soon i will get my connection. Since my work was getting affected because of their delay i applied for a BSNL connection too. Now today is 5th September and i am still waiting for the connection and to my surprise i got the BSNL broadband last week.

I tried escalating this matter and asked the customer care for any high level contact and they said that i need to mail . I emailed them but i got no response.

Please note some points regarding ACT broadband before applying ACT broadband
1. They dont have nodal officer/appellate authority [against TRAI rules and i have already escalated this matter to TRAI officials with the help of pgportal.gov.in]
2. They have a customer base of 2500 users in bangalore and they are not able to manage even this small number.
3. They DO NOT PROVIDE STATIC IP [even if they claim to do so]
4. Their customer care service is useless. All you will losse is your balance by talking to them
5. They can "Upload network" [You can imagine the understanding capability of their technicians]
6. They are fast in collecting money but lazy in delivering service

Final conclusion: To be on safe side stay away from them else you will suffer like me. Morning shows the day and even before using their service i am suffering. Don't know what will happen when i get the connection and i face any problem that time.

This is 35th day after i applied for the connection and still no development in the work. So far i called them a number of times and as a result i know all the customer care representative like Shilpa, Tanuja, Kiran, Raghvendra.

Never ever apply for ACT Broadband. This is my review for ACT Broadband services Bangalore

thanks a lot for sharing otherwise i would be in trouble..Once again thanks a lot

does the ACT provide service near avenue road, bangalore

Originally Posted by harish.avenue

does the ACT provide service near avenue road, bangalore

mail to their cc

Originally Posted by essbee

Just an update - it's been a month since I got this connection and it's been stable throughout. Average d/l speed is about 9-9.5 mbps and uploads are about 10 mbps. Using it with a Cisco E4500 router and no dropouts or significant downtime over the month. The only problem seems to be high latency at some times of the day, mainly between 10-12 am and 6-8 pm. However, the latency is not that high as to make it unusable (typical latency about 250-350ms to servers in Singapore or US).

Think it is OK and would recommend for it's high d/l speeds for the price.

Cheers

In which part of the B'lore do u stay???

Originally Posted by egunda

Hello Readers,

My name is Vivek Sinha Anurag and i am going to post some "great" work shown by Act Broadband.

I applied for ACT Broadband 5 Mbps plan [its having cap value of 35GB after that speed will reduce to 256 kbps] by calling their customer care on 16th Aug 2011. I was surprised to see their lightening fast response as the representative came to my doorstep the very next day and on 17th Aug 2011 Mr Ashitt O.S. collected the money and documents and told me that withing 5 days i will get my connection and i even got sms confirmation that my request no is 142263.

Now the real story started. Even after 6 days no one ever bothered to check my request so i called customer care [ 080-42840000] to remind them and i was told that i will get it withing next 2 days. I waited for next 2 days and called them again.

I was surprised to learn a new technical term from them that they are "Uploading network" hence its taking time and soon i will get my connection. Since my work was getting affected because of their delay i applied for a BSNL connection too. Now today is 5th September and i am still waiting for the connection and to my surprise i got the BSNL broadband last week.


Please note some points regarding ACT broadband before applying ACT broadband
1. They dont have nodal officer/appellate authority [against TRAI rules and i have already escalated this matter to TRAI officials with the help of pgportal.gov.in]
2. They have a customer base of 2500 users in bangalore and they are not able to manage even this small number.
3. They DO NOT PROVIDE STATIC IP [even if they claim to do so]
4. Their customer care service is useless. All you will losse is your balance by talking to them
5. They can "Upload network" [You can imagine the understanding capability of their technicians]
6. They are fast in collecting money but lazy in delivering service

Final conclusion: To be on safe side stay away from them else you will suffer like me. Morning shows the day and even before using their service i am suffering. Don't know what will happen when i get the connection and i face any problem that time.

This is 35th day after i applied for the connection and still no development in the work. So far i called them a number of times and as a result i know all the customer care representative like Shilpa, Tanuja, Kiran, Raghvendra.

Never ever apply for ACT Broadband. This is my review for ACT Broadband services Bangalore

in which part of the b'lore do u stay?