Thread: Railwire Review

Ok so we have users of Railwire Broadband on the forum! So guys give some reviews, this only helps people like and others to know the performance of other broadband options.

Originally Posted by Preeti_20

Ok so we have users of Railwire Broadband on the forum! So guys give some reviews, this only helps people like and others to know the performance of other broadband options.

dear preeti is it available in delhi ncr?

Originally Posted by Preeti_20

Ok so we have users of Railwire Broadband on the forum! So guys give some reviews, this only helps people like and others to know the performance of other broadband options.

As per my enquiries it looks pretty good, It shall be available in my apartment in next 15-20 days, they are laying cables and seting up Wifi at this time. Cabling work seems mostly over , my estimate is 1 week but officialy it will take month or so.

I have few other frens who are using the service and so far everyone has given a thumbs uop to the service.

Thx
Vineet

Originally Posted by vineet_c

As per my enquiries it looks pretty good, It shall be available in my apartment in next 15-20 days, they are laying cables and seting up Wifi at this time. Cabling work seems mostly over , my estimate is 1 week but officialy it will take month or so.

I have few other frens who are using the service and so far everyone has given a thumbs uop to the service.

Thx
Vineet

I live near brookefields in Bangalore, I have taken a broad connection with Railwire. Service is pathetic, the connection drops too often and everytime it takes 3-4 days to fix the issue. In my painful 4 months I realized that their model is - Railwire has a deal with local cable operators for cabling, networking part is taken care by railwire. This is where the catch22 comes in case of a connectivity issue.

The support phone number is always engaged and when I get through after half an hour, the engineer asks me to check with the cable guy. The cable guy never answers any call, if after pestering and he answers the phone, he says everything is ok, check now. The two phone numbers 9448060589, 9972308487 of the cable guy will not be reachable and will be out of the network immediately. This is a catch22 of misery, railwire says check with cable guy, cable guy asks me to check with Railwire. Because I stay close I went to railwire office to ask for an esclation email id , the engineers were reluctant to give any details. There was one Suresh Kumar who claims to be a team lead, he was not willing to give his designation or second name. He was not willing to even share the office address or your details. After pestering he gave a mail id which is not working. Overall, service is pathetic. If you guys have a choice of any other service provider please do not choose Railwire . These guys are no different from cable operators, totally unprofessional and they do not have a regard for customers time. I will be filing a case in consumer court as at many critical times, the connection was down and I could not work from home.

I have a similar experience with railtel franchisee for hyderabad by the name of metamax.Honestly it was the worst ISP I have dealt with.Zero reliability should be their tagline.

I have been using Railwire unlimited since April 2010 at Yelahanka and give my full marks to it. It is very fast (gives me rated speed of 256k - both up/dn), the helpdesk staff is very courteous and knowledgeable. As others have pointed out, the last mile connection is given by my local cable operator (via a separate LAN cable). I have had only a intermittent issues for a couple of weeks of connection failure - but that was because the local operators equipment was placed in a someone's house - and since that house was being renovated - occassionally something would get disconnected. My cable operator is also very helpful and promptly takes the call and services within half an hour. Apart from this I have had absolutely no complaints at all.

Also as others have mentioend in other threads, the local operator charges more (for both installation and monthly fees) than what is advertised by Railwire (Rs 100 more per month). But I am OK with this because it is still the cheapest - and the local operator needs to make investments for the first couple of years as uptake is slow.

ANother good thing compared to ADSL is that there is no terminating equiment in the house. So even when no electricity, one can use the internet from a laptop.

There is one problem - which I still trying to figure out.

When using ICICIDirect website, I frequently keep getting login screens randomly (i.e I am trying to carry out some trading and suddenly the login page appears). I have verified 100% that this problem does NOT occur on my dial-up but happens (since the past 3 months) very regularly on my railwire connection. Both Railwire & ICICIDirect say that there is nothing wrong on their side. Somewhere I read that a firewall may create such problems. Still searching.

I am using bsnl evdo its speed is up to 2mbps and monthly 750 and its unlimited

Hi SRIG,
I am also facing the same problem regarding Icici direct and railwire..did u get any solutions?
Pls share...

Ravijai,
I could not solve the problem. In the meantime my local operator who was delivering Railwire, switched his ISP to Spectranet (Division of Punj Lloyd) for the same rates (and thus I am no more a Railwire user). The ICICIDirect problem does not occur with Spectranet. Since it is the same front-end devices and local distribution network of my local operator, I believe the ICICIDirect problem is certainly that of Railwire. Note that this session problem occurs with some other sites too and I have not been able to detect any pattern. One of the other sites having this intermittent problem is incometaxindiaefiling.gov.in.

You can try what I did with Railwire support few months back to report this problem. Raise a ticket with Railwire helpdesk. Then describe the problem in detail in a separate mail to their mail-id (take it from helpdesk). They will ask you to download a freeware such as GotoMyPC (I do not remember) and then they can watch your PC in real-time while you demonstrate the problem. Unfortunately, I attempted this twice and in both occasions, the problem did not occur. If this happens to you, do the next step of you operating Railwire helpdesk's PC remotely using that GotoMyPC by logging into ICICIDIRect from their PC. See if the problem is reproducible.

You can also do this to report the problem. Download BB FlashBack Express software (free). Using this, you can record you entire session of ICICIDirect login and problem as a flash movie. Save it as a flash file and attach it the Railwire mail-id. I did this first, after which they decided to connect remotely to my PC.

If you want, you can mention my Railwire ticket#7829 create on 31 Jul 2010 for this issue. Note that my name with Railwire does not use my IndiaBroadband nickname.

If you get any resolution, do post it here for my and other's benefit.

Thanks a lot for your detailed reply SRIG..I will follow up with railwire...