India Broadband Forum

rajaramani

Dear Friends,

I am from Bangalore (Hosakerehalli, Banashankari 3rd Stage)
I have been using a Reliance Broadband Internet 400 kbps plan(unlimited) since only 10 days and I have mentally become so stressed using this worst service that I have decided to teach them a lesson by sending chain mails about their poor quality of service, lest their true colors is made known to all people using broadband internet.

In the first place, they don't have faith in their service. The person who showed me, in a pamphlet, about the various post paid plans, might have seen many people terminating their Reliance internet connection going by their poor service...when i asked him as to how the service was(before taking the net connection), he told in a "ok, chaltha hai" attitude that first made me think if their service was good at all..

I got the installation done within 3 days (that was the only good thing to have happened with Reliance internet, though)...
for the first 2 days, the service was "ok" type, with download speeds of about 600 kbps and upload speed of around 300-400 kbps, as seen on "speedtest.net"

but after some 2-3 days, the download and the upload speeds started to fluctuate heavily and I wasn't able to even see some of the youtube videos...
so i called their customer care and lodged a complaint for slow speeds...for which a field engineer came and he made some changes in the then configured "base station" settings, by changing it to a new one...

i called that field engineer that night to again tell him that no real change had happened in the download speed...he insisted me that out of the available 4 base stations, i chose any one which had the least fluctuation in "Uplink" and "downlink" CINR numbers....

but to my surprise, till date, barring one base station, i have never been able to see the other 3 base stations in operational mode at all...

today, i got a very good friend in their customer care, and I got to know their true colors from him...i felt they are,


he infact, he revealed the matter that there is a nearby Airtel tower which is causing signal interference to occur and it is due to this fact that i have been experienceing slow speeds....also, to my horror, he said that due to slow speeds problem more than 400+ customers had got terminated their connection, within a span of 8 months(the time from which this interference problem is seen)...i also called the bangalore head regarding this, and he told that the interference problem would be resolved in another 2 weeks time(what a joke? the customer care service friend of mine, whom i mentioned above, said that this guy was telling the same thing since 8 months, to everybosy who called him!!!)

now, here i am, paying 999 Rs/- for no speed( I am now seeing only a download and upload speeds of 60 kbps, 200 kbps respectively, on "speedtest.net"), often almost into tears whenever i can't play my favorite youtube videos, for which really, i had taken the heavy plan of 400 kbps/unlimited (999 Rs/-)

Anil Ambani's Reliance Communications, sucks, high time!!

iChaitanya

Hey, that 999 plan has 300 Kbps download right?

Confirm that.

Waise bhi, reliance broadband sucks. Everyone knows that.

rajaramani

nahi yaar...
gandhe lOg ab us 300 kbps plan ko 400 kbps plann bOlke customers ko DhOka dhE rahE hai!!

gaurishankar

Dear Sir,
Reliance really sucks the last drop of the customer . Here is a live case which is going on between customer and Reliance, For 5 days usage they had send me whoing bill of Rs. 24000/ asking to settle down at 50 %. Can any one explain me how for 2 pc normal email usgae for 5 working days how the bill could be Rs. 24000/-

We are using the Reliance broadband services and the account number is 323110006406 registered in the name Bright Brothers Ltd.

From today morning we are unable to browse the net. We had cleared the lastmonth bill of Rs.709/ . Today we got another bill of Rs. 1752.36 due date 05.11.2008. But we are unable to browse the net.

On enquiry to your call centre I was shocked to get information that services to our account is barred . On further investigation we are told that you had outstanding of Rs. 13332/-. Earlier enquiry , I was informed that the account services are debarrd due to non payment of the Bill of Rs. 24000/- For your information, under no circumstances the Bill will be so high considering the usgae of the account and we are not going to listen to the stories of Reliance Communication.


In my office we are not so heavy user. Only 2 pc’s are connected to broadband and it is used mainly for email. No download is done at all. Furthermore that current bill which I had got is up to 14.10.2008 which is Rs. 1752.36 only. Could you explain the fact that from 15.10.2008 to 22.10.2008 only 5 working days (baring Saturday-Sunday being holiday) how come my usage has crossed all the boundaries of download and am billed for such an exhorbitant amount.

Your call centre people are asking me to pay this amount of Rs. 13332/- and then only our services will be started.

I feel helpless. As we had not used the services to such an extent and there is something somewhere definitely wrong.Please investigate the matter and let us know the fact, and start the services to our account.

Request to look into the matter urgently and activate the services immediately and also explain us how such things are done at your end.

Please do the needful and obilige.

Thanks & Regards
Gauri Shanker Gound

Yes Dear ,

Relaince really sucks. for 5 days usage they had billed me Rs. 24000/-
the matter is under investigation from last one week.

Regards
Gauri Shankar

pbatibf

sorry gauri shanker
hope god blesses you to get rid of reliance



and as for reliance is concerned, all i have to say to them is

saurabh28

Its now 400kbps from last year
u don't know????
my friend uses that plan only
he gets around 60KB/sec i.e. 60x8=480kbps

pbatibf

well right now.. after i have terminated my reliance connection
i am figuring out many things about these guys

like..why did i always get 300kbps speed when i checked on the speedometer on their site (i was on the 600kbps plan)

it turns out that these guys are smarter than i got to think they was

priyan

Hi Rajeramani/GauriShankar

Plz give me your subscriber id's and any other details related to the issues. I might be able to help you.

Rameshjeee

Please use PM to share the subscriber id's if you (Rajeramani/GauriShankar) are willing to share it.

viksharmavik

relaince netconnect sucks because of its high priced plans

pls not buy any reliance services, cheap but waste of money, try airtel & bsnl

ram_aprjc

First dey hav taken 15 days to install. d very next day,DHCP server gives a problem. After registering a complaint dey resolve it and within an hour d same problem shows up again. WTF is wrong vid dese people

priyan

Dear Ram,

Please provide me with your subscriber id and fault ticket number.

I might be of help.

Warm regards,
Priyan

veryindian

After reading lots of troubled experiences here, I feel I'm privileged. Its only been 20 days since the sales dude has taken my docs & connection form with the promise of getting it installed in 5-6 days.

At the time of taking all the docs, he told me that first I'll get a call from verification dept then the installation will be initiated. Yet to get any call from them. Now he's telling me that its gonna take 5-6 more days as the fiber optic cable is being installed and then their is some device(which apparently costs 2.5lacs) which will be installed after that some cat5 cable needs to be put(still no word on verification thou). I really don't think all this can be accomplished in 5-6days as he says; considering all the mounting heap of ill-treated reliance customers here.

I really don't have any choice as my apartment is a new one and there is no other ISP offering any service.

Lets c where this goes.