India Broadband Forum

viper_in_blood

guys i hv just emailed to reliance cc

"sir,
sir as such i m a prepaid customer of reliance broadband in bijapur
area.The service given is so much pathetic that even even the
distributor has left the agency .
with due respect sir m just fed up with the service as in a week
approx 4 days the net connection is down n whn i complain to the
customer care they give me the ticket no n thn no response.Even the
local reliance person whn being called says someday tht the wire is
cut in hubli,somedays he says the even is not working ,,someday
another excuse n just a flurry of exuses n my balance is cut without
the service being provided.

i request u sir plz look into the matter at the earliest..
regards,,
ABHISHEK AGGARWAL"

lets see wht response they give n in how much time...



here is the reply frm reliance....
Dear Customer,

Wish you a Happy and Prosperous Diwali.

With reference to your mail received at Service Assurance Cell, please forward the following details to us at the earliest:

* Your Reliance Mobile number.
* Alternate contact number, if any.
* Best time to contact you at the alternate number.
* Exact nature of query

We would require the same to assist you better.


Further we request us forward the following details in order to lodge a complaint against the Reliance World Location.



Name of the Location:

Date of visit:
Name of the staff (if known):

Yours sincerely,

Hetal Shrivastav
Service Assurance Cell
Reliance Communications


i hv replied with the following detais..
sir,,
with reference to ur mail the following things r as understared:
my mobile no: XXXXXXXXX
my broadband customer id:XXXXXXXXXX
exact nature of the complaint:sir in a month the downtime of ur
service is approx 12 days.whn i call up the customer care they take my
complaint ,give me the ticket no n no response at all afterwards.
the local reliance area manager named Mr Raju cell no:9341101112.this
person whn being confronted with the problem says the server is down
in hubli,,,sometimes the wire is cut,,sometimes the even is not
working so even being replaced n most of the time does't even replies
back abt the status of the connection.
the speed i m getting is lower thn the usual i.e m gettng 32kBps at my end .

sir,u can contact me after 5pm in the evening i will be availablee at tht time.
regards
ABHISHEK AGGARWAL

aasmaforu

so, did this worked
got solved your complain???

viper_in_blood

yup......i left reliance broadband .......

Sandeepbg

Wise decision

viper_in_blood

yeah....i know....

aasmaforu

lol..