India Broadband

vishnusudhir

i am using reliance bb for 2 years.i had given complaint for termination of my connection.

but i had on dout
in last month bill they charged me internet bill of 4800 for next 6 months means for peroid 26-09-08 to 4-4-08 .but i didnt pay the bill

as of now i requested for termination i have to pay the full bill?? or for the period i have used...

please try to help me

thanks ........

aasmaforu

what is your reliance bb plan??

professionalsyed

U need to pay what u have used thats all

anusheri

did u take the ticket no. while giving the termination request? that will help a lot. in case not than simply pay for wat u have used...i bet u will get another bill also adding late payment fee & wat not.....best way to surrender a connection in reliance is to give them in writing.

vishnusudhir

i am in 300kbps plan.

yes i have ticket no.

aasmaforu

what the hell !!!, reliance cant ask for the money for the service they haven't provided

piyush85

Raise a query with CC with the ticket number.. and do not pay them if you havent used it..

sonone

after some buzy days, am back here

okz.. regarding ya doubt.

YOU HAVE TO PAY THE BILL, UNTIL THE RELIANCE WIMAX/ ANY OTHER EQUIPMENT IS REMOVED FROM YOUR HOME.

in my case.,

I had Reliance WIMAX. they charged me until the equipment had been removed. i know, this thing, so i downloaded some gigs per day. ( 600kbps speed ).

just go on calling everyday on CC number and ask for status and tell them itz VERY URGENT ! we're shifting to other place they'll rush to you. speak as though you're a angry frustated minded.

this worked for me... tryout if it works for you.

aasmaforu

good idea sonone!!!!

just4kix

If you requested for a disconnection and Reliance (or for that matter, any other ISP) fail to remove their equipment then they cannot charge you any more than six/seven days from the date of application of cancellation. This six/seven days is enough time for them to process the request, update billing records, send the final bill and collect equipment.

So one is always advised to do the following:

a) Make a cancellation request on telephone and get the complaint number and name of the CC person who attended the call.
b) Apply in writing with a duplicate. Submit the documents in person at the local office. Submit the original and get received stamp/date/signature on the duplicate and keep it on record.
c) Insist on knowing when the connection would be terminated. All service provided have to state an SLA on every request.

__________________
*** My computer can beat me at chess but is no match when it comes to kick-boxing ***

My Albums | My Movie Collection | Moser Baer Movies