Thread: Need escalation matrix - Wimax : Bangalore onsite support

I have the Reliance wimax connection of (150 kpbs unlimited) from 2008 April. It was stable and was getting around 25-30 kpbs of download speed till last month. The only issue was cable; which is damaged on the roof and that allows water to pour in to the room. This also damage the jack (the contacts are blackened and sparking) at the POE end.

The real issue starts last month as the download speed drops to 12 kpbs and the connection becomes unstable. I logged a complaint with customer care and the enginner called up on the next day morning. They came to my place and found the new building which came up in the month of December is blocking the signal from the tower and agreed to reconfigure it to to a new Antena which came up resecently. He examined the cable and declared it requires a replacement. Unfortunately power was unavialble at that moment and he agreed to return in the evening. So far so good.

Another engineer turned up in the evening. He connected my laptop and shown me the net is working. I told him the issue is not with the connection and explained him the findings of the other engineer. He was not in a mood to listen and left the place after a small arguement.

Next day I found that the call is closed and I logged another for the same issue. One engineer called up and agreed to come by 4 PM. No body arrived and the next day I found the case id closed as "called up customer and he intmated no issues".

I logged 5 complaints for this issues for the last one month and till now nobody turned up and the cases are getting closed after 48 hours.

I wrote a mail to the customercare and even after so many reminders nobody bothers to even reply.

I decided not to pay my due and when the lady called up for the reminder I told her the full story. She agreed to look in this and I got another call yesterday from another engineer and he agreed again to come by 4 PM. Till now no actioons.

I am fed up with this and checking for the ulternate providers. I want to give a last try and if any body know the contact details of the nodal officer of Bangalore, please let me know.

these links may help you:

:: Welcome to Reliance Communications ::

http://www.dot.gov.in/pgcell.htm

Have u tried posting the issue in here :: Welcome to Reliance Broadband :: ?

Originally Posted by cool_techie_tvm

Have u tried posting the issue in here :: Welcome to Reliance Broadband :: ?

i think he already complained many times ... what he needs to do is take the next step - if you are not satisfied with the service ..then what!!

Originally Posted by saurav_kataruka

i think he already complained many times ... what he needs to do is take the next step - if you are not satisfied with the service ..then what!!

Seems like the dot.gov.in website is down

An email to the mentioned address was just bounced back !!

What about here www.core.nic.in to lodge it online or email complaints@core.nic.in