India Broadband Forum

chaitali26

I am chaitali chatterjee and am a student from bangalore.
I had taken reliance broadband before 1 year. The day the guy came and installed the connection it worked well for 2 days. But on the 3rd day I was not able to surf, cant send emails also. I called them but they did nt response till 1 week. later my frnd resolved the problem. after a day the same thing was happening and one fine evening there was some eletric shock coming from the cable. I called customer care and spoke wid some Lady supervisor and told her that I want 2 disconnect the connection since that electric shock has damaged my computer screen and LAN card... she told me okay and told that she will close my account. then I received a bill for that month as well as for the second month too. then I received a call from DELHI and I told her all the problem
she told me dat the account is still nt closed so she will close that.

Then after 6 months I get a LEGAL NOTICE asking me to pay the amont of Rs. 2400 and want me to pay within 7 days, failing that they will file a case of 420 under Jurusdiction.
I called customer care again and they told me that they have closed the case on this 15th, Jan, 09.

I dnt understand, when I have not used any thing, why should I pay and why is this Legal Notice for?

Please help me out with this situation, since I am a student and have no idea as to what to do?

cool_techie_tvm

For starters please checkout http://www.indiabroadband.net/relian...tml#post119408 (Reliance if Cheating its customers)

taurius1

Your connection is not closed until you have a written letter / recipt to the same effect.
I've had the same problem with my tata indicom phone. I still have to keep reminding them to close my account every 6 months for the past 2 years :P

amithnarendra

I too have got a reliance broadnet (broadband) notice to pay some Rs800 outstanding amount, else it says i will be take to court etc..

This is pure cheating and black mail from Reliance. I am planning to call up Reliance and talk to them once other wise i am planning to go to Consumer Court.

I had taken the connection almost over a 1yr back and from then on it just worked for 1-2 months in total. Every time there was a disruption i had to call up the Mumbai helpline no and they would take 15-20 days to resolve. This would work for 10-11 days and it was the same situation again. Hence i asked for disconnection multiple times but they said they'll send a rep. to have a look.

The rep. came and said the connection in my area was not feasible and hence i asked for disconnection so many times that i have lost count. Finally they came and took their stuff last month and now i get the notice. I am really angry with Reliance for this and def. plan to goto consumer court if they push me.

Hey chaitali you can contact me either by PM he or any other way you prefer. I dont mind joining hands with other facing the same issue.

cool_techie_tvm

Send a reply complaint stating that u are intending to take them to consumer court. And sit back and see how things are churning out just like u liked..

StarK

chaitali update us with ur status please??

chaitali26

I was out of station.....
I did received a call from them again and I told all the details regarding this....
I will wait for some more time and lets see result...........

rkumbhar

People ..do remember when its serious issue like disconnections or some technical issue, when you call up customer care for the same, doc note down the name of the customer care representative. Ask him to log a ticket no for the same and keep tracking the ticket until your issue is resolved.

urbanhacker

fbnimbhal one of our forum members had a massive problem with reliance broadband and reliance mobile and he later went to consumer court with the help of this website,in the end he got a Rs1500 compensation as well.

i have just posted the link of the website provided by fbnimbhal
consumercourt.in

priyan

Dear Chaitali,

Please provide me with your subscriber id,i might be of help.

Warm regards
Priyan