India Broadband Forum

arpit.arp

Hi,
My name is Arpit Gupta. I have taken a reliance broadband connection after trusting on their false marketting words given by their dealers outside and the fake pamplet they are shedding at every door step.
"Download speed of 75kbps, unlimited plan, 499/month" .
Well, to the other part of the story - they have the really bad customer representatives, dont have the way to speak. Even on urging and pressing them down to connect to their heads, they intentionally never do that.

Problem facing -
1) "Slow speed, really slow speed. I have taken the plan of - '75kbps, unlimited, 499 pack'. I get the maximum speed of 9kbps for just surfing and downloading forget it. Reason their manager, floor head, team lead, customer representative highlighted - sir, its ok if u are getting this speed as technically its like min.1/9th the downloading speed and of the plan you have taken.

2) Every week disconnection of the connection. After their 24hrs time layout, their local technical executive have no respect towards their customers. They sometime ask that they can come 10pm in the night or if whenever the times it suites to them.

3) On asking them the problem and resolve the problem permanently they says directly - " that is something that cant be done, permanently" Reason - " We are the workers and thats the company (reliance) fault that they have used such cheap instruments like - boosters bought from cisco and making our life hell. Your connection is connected to the last port of the booster box which is there on the top of the building and due to high load the ports disables and that is something which is the fault of the reliance, not ours.Its better you tell them not us"

4) Now, they have started the new policy - " I last complaint I gave to them - complaint no. -96764652. Also spoken to their customer representative head - Ms. Naina.
--- converstion --
My words to Niana - "The executive who came for solving the problem - had disappered without doing anything making me wait for him, sying that he is on the terrace to solve the problem."
Naina words to me - " Sir, the complaint has been resolved as the executive himself closed the complaint saying that he has solved the complaint".
Me- " But, nothing has been done"
She-"in that case, you have to launch the complaint again"
Me- "that means I hav eto wait for next 24 hrs"
She- "next 12hrs"
Me- "Ok, then now you see the consequences"
She -" please, i'll do that and make sure to solve the problem"

Its a real bad experience with reliance. This company should stop their broadband connection and should change its name from Reliance which means "truth" to something else.

Worst internet connection one can ever have. Bad customer representatives, Bad Service.

please do the needful if its really a consumer forum work.

last complaint number - 96764652
id - 269388669731

just4kix

75 kbps is 9.3 kBps (75/8). You are unaware the speeds are mentioned in kilobits per second - this is a worldwide practice.

But rest what you said about Reliance is what has been the general experience. There are few who got a good experience also.

mishuoct

Those f* as* have charged R21,000 for 10 days for single line unlimited connection. Which was charged Rs1200 for a month for almost 6 months and our data usage was always constant.
Now after recurring complaints they say we have waived of Huge Rs 19,000 ,
what a f* . They are shy to admit that their f* bloody Billing is a complete failure and a huge harrasment for Customers .
I was about to lodge a complaint to Consumer forum for this.
boody as*.
I suggest it is better to have no internet rather then having reliance .....

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- just4kix

lean

hi guys ned your help, i just got off the phone with a reliance engineer, i had called him to install a broadband connection in my building in bandra west (mumbai), he calls me back a few days later saying that the building next to my building is not letting them connect the wire to my building , which i think is ok every society has their rights , but this is where i get angry, the main hub is a few buildings away and he refuse's to connect from there cause hes saying that a new rule has come out where only if a certain amount of flats are there in a building will they give you a connection? can some one from mumbai please confirm this for me, and what should i do, i really need a good unlimited connection with high speed and a max of 1500 rs per month? i was planning on taking the 600kbps connection from reliance

jatinder911

can u tell the hub near ur house is Optic Metro Ethernet enabled or ADSL one?????