Thread: Reliance Wired Broadband: review & tips

I applied for the broadnet connection on 13th July 2009 and the installation was completed on 14th July. I dont undrestand why some people have not been able to get connection quickly

Just shows it is people-dependent and not process-dependent.
Works well where you have good people and fails where are no good people!

Hi Glass,

Why dont you give me your subscriber id and e-mail id, i will see if i can be of some help.

Originally Posted by priyan

Hi Glass,

Why dont you give me your subscriber id and e-mail id, i will see if i can be of some help.

Thanks Priyan. The wifi is somewhat okay now and I haven't faced the no-ip issue for more than a week - I hope it stays so. If I really were part of Reliance, I would plug in the issue permanently to see that it never comes up even once a week, for the connection that is otherwise very stable and fast.

The Ricmail was not set up yet and I have stopped following up on that. I will PM you my subscriber id and email id.

Edit: Well, did I say yesterday night wifi is working okay for a while now? Router gets no IP today morning!

Originally Posted by saurabh28

wat is port forwarding.????
any1 knows????
is that legal????

Check out the following thread to know about port forwarding
Torrents and Port Forwarding Guide

Originally Posted by priyan

Hi Glass,

Why dont you give me your subscriber id and e-mail id, i will see if i can be of some help.

Time for an update:
Almost 2 weeks after I have specified my three issues again, none has been sorted to completion.

1) I cannot create a Ricmail account yet. I was told some work has been done on Reliance's side and someone will call me up to set it up completely. I am yet waiting.

2) Wrong name as entered by Sales themselves remains at some places on my record, I await correction.

3) The critical issue of ADSL routers not being assigned IP addresses at times - I have raised this and tried to impress the powers that be that this is key for Reliance to be competitive, with every other ISP supporting this by default (I am not even talking about the commitments Sales has made to me anymore). Stock response 'we don't support outside routers' continues.

In summary, while it was a good initiative to try to sort issues right on this board, nothing much has happened differently from the standard customercare (in)actions so far.

By the way, three of my neighbours now ask me whether my Reliancee connection is good and they should go for it too, and I have reserved my judgement so far. (As I mentioned elsewhere, BSNL lines in my area are all screwed up, wholesale!)

Bottomline: Every ISP has some problem or other. Best to check within the neighbourhood as to who is the best.

Originally Posted by Glass

Time for an update:
Almost 2 weeks after I have specified my three issues again, none has been sorted to completion.

1) I cannot create a Ricmail account yet. I was told some work has been done on Reliance's side and someone will call me up to set it up completely. I am yet waiting.

2) Wrong name as entered by Sales themselves remains at some places on my record, I await correction.

3) The critical issue of ADSL routers not being assigned IP addresses at times - I have raised this and tried to impress the powers that be that this is key for Reliance to be competitive, with every other ISP supporting this by default (I am not even talking about the commitments Sales has made to me anymore). Stock response 'we don't support outside routers' continues.

Here is another update:

My email issue has been taken care of; I have been assured the name correction has been done.

Most importantly, I have been told:

"Reliance has started supporting the ADSL wi-fi router, but the process is in its nascent stage"

This is really fantastic news. As I always said, the erratic IP on ADSL wifi routers has been causing pain to many including me every now and then, and it is heartening to hear Reliance is taking the feedback into account, even if this means some quirks for some more time until it is fully stable! Way to go, Reliance!, and I would love to remain posted on the progress on this.
:thumbup1:

Further, I notice the myservices site has been much improved and has proper working links now, not sure how much of my feedback impacted that.

Last and most important, I do think Reliance needs a few more Priyans, who can understand issues and follow them up to resolution, for happy customers and to get to a stage of leadership in the marketplace. Thanks Priyan!
I would also suggest to mods the support thread (http://www.indiabroadband.net/relian...broadband.html (May I help you - Reliance wired Broadband)) be made sticky.

Cheers.

hi glass i just want to take a reliance wired connection in vijayawada and my problum is how i can share my connection using a netgear router to my 2 pcs and a laptop give me step by step detailed instructions


thank you for your kind full help
mglaz





waiting for your replay .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ................
T

@mglazam

It is no different from any other provider. Find the exact model of your router and look up in the how to section of the forum for detailed instructions.
The only difference for Reliance will be to select MER/dynamic IP mode in connection type - everything else will be same.

Try it and if you have issues, let us know.

see reply :

Originally Posted by mglazam

hi glass i just want to take a reliance wired connection in vijayawada
and my problum is how i can share my connection
using a netgear router to my 2 pcs and a laptop
give me step by step detailed instructions

thank you for your kind full help
mglaz
waiting for your replay ...............

Please mention the model make of the adsl modem supplied by Reliance....Recently they provided ZTE ZXDSL 831Aii modem .
If yours is same you can use like Netgear WGR614v9
to connect a laptop in wifi mode........
mention make of netgear model details........................................... .................................................. .
.
feedback required.

REF:.............http://www.indiabroadband.net/broadb...onnection.html (Solution for multiple machines connecting to same BB connection)

Originally Posted by Glass

Most importantly, I have been told:

This is really fantastic news. As I always said, the erratic IP on ADSL wifi routers has been causing pain to many including me every now and then, and it is heartening to hear Reliance is taking the feedback into account, even if this means some quirks for some more time until it is fully stable! Way to go, Reliance!, and I would love to remain posted on the progress on this.

Unfortunate as it is, nothing has changed so far on the wifi issues front on ADSL router in MER mode. No IP gets assigned once every week or 10 days, and today has been trouble again right from the morning, a day I chose to work from home. So all the hassle to change to bridge mode, and such other system changes to get internet.

Tried customercare, and again they were graceful enough to enlighten me go contact the pc manufacturer, the router maker and anyone else on the road who is remotely connected to any equipment at my home - so much for the knowledge of CC. Nothing has changed despite assurances.
I wonder how Reliance takes such a key issue so coolly, with so many on this forum itself going away from them due to this one issue!

I got one of my neighbours to take a Reliance connection recently and am hoping they don't come and give me a dressing down anyday soon due to this.


Edit: The issue now spans for two days.

he man...i have applied for the broadband for last 1 month and still no installation,i am from bangalore....

just like u nobody is picking up my call,and if at all they picks my call,they are telling it wiill be done but nothing is done till now

do u have any delivery persons no in bangalore????????

Originally Posted by be_a_blue

he man...i have applied for the broadband for last 1 month and still no installation,i am from bangalore....

just like u nobody is picking up my call,and if at all they picks my call,they are telling it wiill be done but nothing is done till now

do u have any delivery persons no in bangalore????????

I see you have tried Priyan - should work.

If not, look up the nodal officer number for Bangalore on the website. Not that they pick up phones any better, but marginally better I guess.

Originally Posted by Glass

Unfortunate as it is, nothing has changed so far on the wifi issues front on ADSL router in MER mode. No IP gets assigned once every week or 10 days, and today has been trouble again right from the morning, a day I chose to work from home. So all the hassle to change to bridge mode, and such other system changes to get internet.

Tried customercare, and again they were graceful enough to enlighten me go contact the pc manufacturer, the router maker and anyone else on the road who is remotely connected to any equipment at my home - so much for the knowledge of CC. Nothing has changed despite assurances.
I wonder how Reliance takes such a key issue so coolly, with so many on this forum itself going away from them due to this one issue!

It is a shame this issue remains unresolved and Reliance is sleeping. Hell is back, after what seems to be a stint when this did not happen.

While you are connected, you suddenly lose connectivity, and don't get a dns or gateway assigned anymore. Interestingly, I have noticed this occurs exactly at 12 PM, among other times - presumably has to do with some server configurations.

Priyan from Reliance had indicated a few months back they are working on this, but nothing has changed even today. With this trouble still looming, I suggest anyone who needs reliable wifi on an ADSL router to stay away from Reliance broadband. It is never a great idea to go for a service where the management is fast asleep to one customer issue, for years. No point in having supposedly world class infrastructure, if the service is unreliable - your service as good as the weakest link.

:nono:

Just wanted to let you know, that reliance connection is not at all secure. Just with a bunch of tools, anyone's reliance account can be compromised, with full control over their passwords/profile. And, IMHO, the reliance guys don't even have a cent of an idea about this. Am just requesting, please check your network thoroughly.
BTW, this is the case with many ISPs. But since Reliance is a big corporation, it should hold itself above others. Atleast it should try....

Originally Posted by dragunov

Just wanted to let you know, that reliance connection is not at all secure. Just with a bunch of tools, anyone's reliance account can be compromised, with full control over their passwords/profile. And, IMHO, the reliance guys don't even have a cent of an idea about this. Am just requesting, please check your network thoroughly.
BTW, this is the case with many ISPs. But since Reliance is a big corporation, it should hold itself above others. Atleast it should try....

This has been a sore point, and I have raised a few complaints on this too. Actually, you do not need any tools - several times I have seen someone else's details getting displayed when I login, including the secret question/answer, phone number, email id etc. This is a definite security risk and I don't know how many other customers had access to my profile so far.
The attachments show the profile of someone I had access to, and my id does not start with a 2.

WrongRelianceIDMarked.png
WrongRelianceID2Marked.png

Yeah, that happens with me too, accidentally. But that is a serious flaw. It is a type of flaw that shouldn't exist at all. It completely leaves your account at another one's mercy. With that, they get our very specific details/addresses and all such stuff. I mean, WTF is reliance doing ? Whatever, whoever designed the network, didn't do it with security in mind. All i can say is, they have tried to reduce the cost, but at the price of one's security & privacy.

They should get rid of this nonsense and go back to PPPOE/Bridge authentication, like most other ISPs authenticate.

They haven't reacted on any of this. Do you think, to make them act, it would be good, if someone posts the method, step by step somewhere ? I suppose that should open their eyes, like this > .

I am really amazed at what i am reading here.
Is it really this simple to break into someone's account.

Originally Posted by dragunov

They haven't reacted on any of this. Do you think, to make them act, it would be good, if someone posts the method, step by step somewhere ? I suppose that should open their eyes, like this > .

I don't know how it is possible - but laying it bare here would be a bigger risk for all our accounts. And knowing Reliance, I doubt your posting a step by step guide to hacking Reliance will twitch one of their muscles - given how deep their slumber is. You know their lightning fast reactions to the ADSL wifi router issue that I have written a hundred times about, and because of which a lot of customers have left Reliance.
Peace.

Originally Posted by Glass

Sales Process

If you don't have time for the whole post, it is "HORRID" in one word.

First, you can not find a sales person even if you search the whole of the internet. You send a mail to the customercare id and then they send a mail asking your FULL Address. Then you send back your details. Totally takes a sweet week.

Then you are encountered with a burst of sales guys calling you and telling you to take connection only from them. They are super prompt and call you every hour though they hardly know what plan or offers are available.

They will rush to you to pick your cheque even in the middle of the night, though they won't even come with a brochure of the plans or an application form. Then back at office, they fill the application form with whatever details they want, including your name, address, PIN code and email id the way they think is best for you. This, in spite of the fact that these are needed for you to recieve your bill, and your original email id is needed to register for online bill view. And they don't care what address you have provided in email or proofs.

Changing each of these needs a request and a submission of a proof copy. And mind you, customer care takes only one request each 48 hours and will not respond to you if they are not able to take up a change as requested.

Once you have handed over your cheque, you no more exist for Sales. Even if they have given umpteen commitments that a wifi will work, the installation will happen in 2 days, I will come and supervise installation etc. etc., no one will lift the phone for you to talk to, forget act. Talk to customercare and you don't exist for them until 72 hours after installation is complete. So, you are suddenly in a vacuum with no one to talk to once your cheque leaves your hand! Completely at the mercy of someone who might knock your door someday for installation. In my case, I am very sure the technical folk actually did a feasibility study at some other place which had the first three letters same as my area before they installed my connection. Another Sales guy told me if wifi works with other providers, it will work with Reliance!

The culture of not lifting the phone drives you mad in no time... don't trust the Reliance Sales guys whatever they say. I don't know how senior management allows this to happen. :sleep:

I feel like repeating every word of the above post. I had the same experience
Dont ever go for reliance broadband. Its Crap.
Dont ever believe their agents...they are all assholes.

Originally Posted by Unregistered

I feel like repeating every word of the above post. I had the same experience
...
Dont ever believe their agents...

Isn't it remarkable the process and service are perfectly consistent across the country - a candidate for an honorary ISO 9001 if one such exists!

Originally Posted by priyan

I am really amazed at what i am reading here.
Is it really this simple to break into someone's account.

Well, I wasn't amazed. since theoretically i knew how the reliance security can be compromised. Its thanks to the Great Network Designer who built this infrastructure. He/She did take every security precaution, but i suppose he made very simple mistakes :P. What I am asking is, if Reliance comes to know about this flaw and they are willing to patch it, only then I shall put the desired steps here. It is quite amusing actually. And what is more funnier is, currently none of the users can evade it . Wish Reliance replies (positive ones. not threats.).