India Broadband Forum

Glass

Finally I said a good bye to the several years of my BSNL, thanks to the persistent problems that the public sector behemoth didn't care to address over months. I chose a Reliance wired broadband 300Kbps unlimted line, primarily because I had a Reliance box which carried OFC right on to the top of my house.
It has not been an easy experience and I learnt a lot from the experience. I also didn't find a dedicated thread for Reliance wired broadband or a how-to, so I will share my experience and tips I picked up on the way.

Glass

Sales Process

If you don't have time for the whole post, it is "HORRID" in one word.

First, you can not find a sales person even if you search the whole of the internet. You send a mail to the customercare id and then they send a mail asking your FULL Address. Then you send back your details. Totally takes a sweet week.

Then you are encountered with a burst of sales guys calling you and telling you to take connection only from them. They are super prompt and call you every hour though they hardly know what plan or offers are available.

They will rush to you to pick your cheque even in the middle of the night, though they won't even come with a brochure of the plans or an application form. Then back at office, they fill the application form with whatever details they want, including your name, address, PIN code and email id the way they think is best for you. This, in spite of the fact that these are needed for you to recieve your bill, and your original email id is needed to register for online bill view. And they don't care what address you have provided in email or proofs.

Changing each of these needs a request and a submission of a proof copy. And mind you, customer care takes only one request each 48 hours and will not respond to you if they are not able to take up a change as requested.

Once you have handed over your cheque, you no more exist for Sales. Even if they have given umpteen commitments that a wifi will work, the installation will happen in 2 days, I will come and supervise installation etc. etc., no one will lift the phone for you to talk to, forget act. Talk to customercare and you don't exist for them until 72 hours after installation is complete. So, you are suddenly in a vacuum with no one to talk to once your cheque leaves your hand! Completely at the mercy of someone who might knock your door someday for installation. In my case, I am very sure the technical folk actually did a feasibility study at some other place which had the first three letters same as my area before they installed my connection. Another Sales guy told me if wifi works with other providers, it will work with Reliance!

The culture of not lifting the phone drives you mad in no time... don't trust the Reliance Sales guys whatever they say. I don't know how senior management allows this to happen.

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why u misleading dude, when i applied for connection i just simply call them on their toll free no and after 2 days their person came filled the form and after 5 days connection was up and running.

sudhakar35

*****Post removed****


First and last warning. Do not get personal with other members here.

Thanks
Admin

Glass

Well, you are lucky in that case.
The toll free number did not work from BSNL.

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[QUOTE=Glass;180190]Well, you are lucky in that case.
The toll free number did not work from BSNL.


just mail at broadband@relianceada.com

with ur CAF no

Glass

[QUOTE=||||;180194]Please read my post above. That is what I did.
I have the connection now and that was jsut the first part.

sudhakar35

Bsnl unlimited 256kbps plan is working at its promised speed from 30KB/s to 32KB/s (multiply by 8 to convert to kilobits (kb) / sec.

sharadkumar

Unfortunately for any product, whichever company you go to, whichever plan you choose, the experience will be the same. Such is the after sales service of companies now a days, you become pest from God with they being confirmed that you are a customer now. Be it Indicom, BSNL, Reliance or Airtel. Profiteering and cheating have become the order of the day. They extract the last paisa they can, and then they go for unethical tactics which are not illegal but designed to fool us! Fair Usage Policy, Reducing the package weights of FMCG goods, printing their package weights, are such tactics!
We were taught Values and Ethics in Business for the last 6 months and I always thought we were being taught 'What not to do in a business'!

Glass

Installation Process
The installers turned up the 6th day the cheque was given. Basically Reliance hires some local contractors who come and do this - so first had two guys who came and pulled the cable, then another two who installed the phone and modem.
Overall the knowledge of the installers was very limited. They did not know how to find LAN in Win ME and actually fiddled with the domains etc. in my absence without success. The old modems they brought did not work, and so they left and came back day 2 to get another used one - this worked. This whole thing took 2 days, and finally I set it up myself. The phone provided lacks a conferencing button, though the technology supports conferencing.

Quick summary of issues I now had/have to coordinate:

• Correction of name, address, PIN code, email id
• Phone noise when modem is on - some jumper was not properly configured on the main box
• Phone does not allow conferencing - need an instrument replacement
• Phone dead for 2.5 days in the first week itself - some wire is supposedly cut affecting my area

Some of these issues needed me to go the nodal officer to get sorted out.

Glass

Ok, a correction, the phone allows conferencing, it is just that no one knew how to do it and hence claimed this instrument does not support conferencing.

just4kix

Keep the review going. Most useful. Rep awarded.

deep_nx

Glass which city do u live in ?

rohitrohen

Nice Info...
but is it different with the Modem Connection..

Glass

Right. And the more processes the company has set a procedure for, the better. I believe companies as Airtel have most standard processes mapped, but newcomers such as Reliance have fewer. The moment you have a non-standard situation, you have trouble with customer care having no clue of what to do, be it Reliance or Airtel for example.

Thanks, more coming!

Hyderabad.

Not sure what you mean, but this is a modem connection. I have replaced the modem with an ADSL wifi router... details to come shortly.

By the way, I have most initial troubles sorted now, hoping the going will be good.

Glass

The Economics

My plan is a wired Rs. 649 + tax per month unlimited 300Kbps plan. This includes a rent-free modem and a decently featured telephone connection. In addition, there is a free call value worth Rs. 150, and a local call costs Rs. 1.10 per unit. It is a shame the updated plans do not show up on the Reliance website - so if you are doing a cost compare to pick an ISP, you don't get to have a proper picture.
This seems to be truly unlimited with no FUP being mentioned either on the website or by the sales executive or customercare on query. A decent deal overall. Reliance does not provide a wifi router for home customers however; so you will need to buy a router if you need wireless - more on this later on the thread.

I tried haggling unsuccessully for the installation charges of Rs. 500 to be waived, especially because Reliance has a junction box on my terrace, and since they promised the earth when the box was being installed a few years back. But I see that members from some cities were offered a waiver, maybe not so in Hyderabad.

There appears to be an option to view and pay bills online or physically, so that seems good enough.

just4kix

What are the prices of other plans (asking since RCOM has not updated their site)?

Glass

Good question! All I recollect is that the next higher unlimited flat fee plan is 600Kbps at some 1100-1200 range.

Interestingly, the current plans don't even appear on the IVR; only customercare can tell on query.

xenochrophis

I'm from pune and am currently using BSNL broadband(2 Mbps/2.5gb/500p.m). My current connection is working perfectly but since Bsnl don't provide any unlimited plans for 1/2 Mbps, I want to change my connection. Along with changing the connection I also want to set up WiFi at home(for 2 laptops,my pc,my ps3 and my psp). I have narrowed down my choices to reliance and tata. Tata has given me all the info (rates,compression ratio,static/dynamic IP,etc.)Now about Reliance; I checked the website and there wasn't adequate info available(only rates nothing else);I called the customer and all the representative told me was that there are two types of reliance broadband available, one is completely wired with a modem (same like a BSNL,which i already knew) and the other once uses some kind of antenna on top of my building(i assume it's Wimax), which i don't know anything about (neither did that person explain it to me cause he himself didn't know anything about it).

Now i'll come to the point of creating this thread.
1. Can someone enlighten me on this second type of reliance broadband and which one is better.
2. If someone already has reliance WiFi, Can that person give me their feedback.
3. Any suggestions on WiFi router will be accepted.
4. since I'm confused over which ISP to choose(tata or reliance) can anybody from pune tell me about the connection(stability and all the things you can share except the rates) and the customer services from both reliance and Tata.


Looking forward for some help.

abhrapro

nice reading so far.waiting for more