India Broadband Forum

ravisawalia

priyan i still haven't got call from reliance

priyan

Dear Ravi,

I am sorry unfortunately your area is still not covered under Reliance.

Warm regards,
Reliance broadband

meindiboy

If Reliance executives r not well equipped (read interested) to solve the problem and plight of its hapless customers and the customers continued to suffer at the hands of shrewd reliance executives who have been specially hired to torture the hapless customers then how can one hop to get any remedy through the random forums/threads, such as this one! Thank God! I faced their torture just for 20 days and after that I got my Reliance Netconnect connection terminated (though I still dunno whether it has actually been terminated or not). I urge all the customers to me more judicious in selecting the Net Connection>

priyan

Dear Meindiboy,

Though i started this thread for the wired customers, i will try and see what i can do for you. Can you provide me with your subscriber id or any fault ticket number.

veryindian

Hi Priyan. I have recently been faced with a situation where there is no other ISP in my locality in Pune. I was approached by a reliance wired executive who told me that reliance services will be provided in a short time as some infrastructure is being installed. Since I don't mind waiting a little long, so I opted for a combo plan.

Now after reading a lot of threads here, it seems that enabling wifi is proving to be a lot of pain to reliance users. However it was my precondition as I communicated to the executive before booking and the same was confirmed by the executive.

My question is that once the connection is done n all, will I be able to use wifi to connect my two laptops?? Please revert in total clarity as I'm already very confused after reading reviews here.

Glass

The wifi issue on ADSL router in MER mode continues to come back. Updated here:
http://www.indiabroadband.net/relian...tml#post242003 (Reliance Wired Broadband: review & tips)

kinglear

Hello Priyan,

Thank you for offering your help in this and other forums. I am a new Reliance broadband customer and have a problem. I just switched over from Bsnl BB to reliance, and am not able to use my wireless router. Whenever I route the connection though the router, I am not able to get through to the internet, but when directly connected from the modem the net is accessible. I have been using this router with my earlier connection with no problems, and just to be extra sure i have reset the router and its now in factory default settings. I have a Linksys WRH54G router (with default firmware) and the reliance modem issued is a UTstarcom (UT-300R2) adsl modem.

I did contact the Reliance BB CC, those guys told me that they cant help me in anyway and to get the help of a local techie to setup the router. I have tried various settings but to no avail.

Please help me here.. thanks in advance.

Some of the main settings are :-

1) Internet connection settings : Automatic configuration DHCP /Satic IP / PPPoe- Currently in PPPoe
2)PPPoe passthrough: currently enabled
3)Advanced Routing : Gateway/ Router - Currently router

Glass

While wifi issues on Reliance is a hot topic here, you need to change your settings.

PPPOE does not work. Change to MER or Dynamic mode and try. I think that would be the automatic configuration DHCP in your list.

kinglear

Did that mate...but no use...the router is still a dud.

Why does these reliance guys have to make it so very f***ing difficult to set up the connection with their So called extra-safety-feature web based log in , instead of the regular pppoe method? its so bloody frustrating. I hope some morons in reliance who came up with this idea of putting its customers through all this trouble can get some light into their thick skull...The worst part is the reliance cc...those guys just know how to wail...wheee wheee.. sorry we cant help you with internet sharing..whee... go talk to the reliance sales person who sold you the connection, may be he will help....wheeee.. sob sob..wheeeee. CRAP!

essbebe

Go to sub forum " Broadband How to >>>>"
select the guide for your set up.
Instead of WRH54G wrt54g may be listed.
Procedure is same.

Confirm how you connect to Internet ?
"Dialer "( wanminiport " "Bridged") connection
or
"Always On " ( ppp/PPPoE ) mode.

Whatever settings you had done for WIFI post this data
START RUN type cmd Ok
New window opens
type ipconfig /all
Copy/Paste data here without editing.

When you select " view wireless networks "
do you get your own or any other secured/unsecured wifi links ?

REF:http://www.calcuttatelephones.com/dataoneinstall/mu02.
Socrates’s experience: How to configure Linksys WRT54G wireless router
http://www.indiabroadband.net/broadb...ys-wrt54g.html (Setup of UT-300R2 with Linksys WRT54G)

bluetooth

Hi,

I agree on the username/password bit -

Why oh why is this required ? What extra security does this provide for a wired connection ? Why cant it be always on ?

Reliance probably does not realise that there are other devices which use an internet connection and need the connection to be always on ?

Priyan - Can you respond to this please ? I would love to understand the reasoning behind this.

cheers,
bluetooth

Rcom

to keep ur net always logged on just start the ping related to any ip ending with -t

just4kix

Note that pinging any external server/website continuously using '-t' option means that you are exchanging packets over the internet (32 bytes per ping). This will add to the usage.

Assuming an average response time of 250 ms per ping, this means:

• 4 pings per second
• 32 bytes per ping
• 128 bytes per second as usage
• 450 KB per hour
• 10800 KB per 24 hours

This is not an issue for unlimited connection but could be for limited usage plans.

__________________

deepmohan

^^^

i too didnt understand the logic by Rcom, any ways he is expert in pinging.

it will eatup you bandwidth for no use.

Rcom

@deep: that person is asking for always on remedy so it means he is on UL plan if he triggers the unending ping then DHCP server will not log him out, the problem in Reliance web based login is if u don't transmit or receive a single byte then DHCP will log ur id out after 30 mins!!

Rcom

right now I'm on 300 kbps plan as u can see in screen-shot below I'm a watching a you tube video with a ping running continuously and also see Du meter screen-shot I'm getting 310kbps+(screen shot taken after 47 seconds to eliminate speed bursts) so that ping is not hogging bandwidth!!this is the only way u can keep ur net 24X7 logged in.

saswq.PNG

Glass

Not the only way... you can use of the autologin programs which will do that for you.

priyan

Hi,

Please provide me with your subscriber id, will send an engineer to your premises who can check the problem.

anandanwar

I am in Kondhwa PUNE and looks like Reliance LL and BB both are down for couple of days. I tried calling CS number of times and as usual I get a response saying that the Tech Support will call me in 24 hours, which they never do anyway.
Well, came to know that PMC Commissioner has cut all the Reliance Pune fiber optic cable in the City, I am not sure how true is that. There is no way I can confirm this with CS, because they have any clue. Every time they try to troubleshoot my connection by saying "Are you in front of your PC"

Can anyone confirm the issues with Reliance LL and BB in Pune please

Thanks

abhikaushikin

I am a reliance broadband customer. Currently using 300 kbps flat plan and paying 799 rental.
I got the information of combo plans of reliance. I called customer care to migrate to the 649 plan( 300kbps+150 rupees calls free).
They told me that existing customers cant migrate to the combo plans. They told that to migrate to 649 combo plan i need to disconnect the current connection and apply for a fresh connection and pay the Installation charges again.I am using reliance from long time and pay all bills on time. I cant get the logic of disconnecting the connection which i am already having. Why cant they simply give me land line on same billing account number???
Whats the benefit if the current customers cant get the plan.
Can any one help me????
My details below-
Name- Abhishek Dwivedi
Customer ID-380491150025
Customer A/c Number : 100110741095
Billing Account No. : 100000111411020

email id-abhishek.iiitk@gmail.com

priyan can you help me in this??

See below the mail i received from reliance.


Dear Customer,


Greetings of the day!

This is with reference to your e-mail regarding "Plan migration". Please note that as per company policy the plan migration from your current plan to combo 649 (WICC649) plan is not possible. Hence, we are unable to process your request.

Further, this is inform you that the combo plan provided to those customers who has both the internet as well as land line connection.

In addition to your concern regarding "Process for cancellation". please note that you can either contact on the below mentioned helpline number or else you can mail us on (broadband@relianceada.com).

Looking forward to serve you in the future.

*


Bimal Paik
Broadband Customer Care
Reliance Communications.