Thread: May I help you - Reliance wired Broadband

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

Try this

http://www.indiabroadband.net/relian...mintation.html (Bachelors need to pay RS 500 extra to get Reliance Netconnect - Descrimintation?)

Originally Posted by priyan

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

Fantastic! Glad to see someone from Reliance is trying to sort things out - a step in the right direction to get people's confidence!

I have sent you two PMs over the last few days based on your advice - please let me know if you had a chance to look at them. Here are my summary issues anyway:

http://www.indiabroadband.net/relian...tml#post211722 (Reliance Wired Broadband: review & tips)

Originally Posted by priyan

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

I heard this from one of my friends that Reliance is coming with brand new attractive plans to counter Airtel which came up with new high speed broadband plans a couple of days ago. The supposed plans are like this...

300kbps Unlimited -> Rs. 499/-
600kbps Unlimited -> Rs. 749/-
1000kbps Unlimited -> Rs. 999/-

Is that true? are u coming with any new plans? or we shud switch to another ISP i.e Airtel

This thread doesnt look genuine to me!!

^^^
+1
Yaa may be someone wants to steal our reliance account detials.

Originally Posted by eyesonyouu

This thread doesnt look genuine to me!!

Originally Posted by prvprv

^^^
+1
Yaa may be someone wants to steal our reliance account detials.

Huh!
She never asked you your user ids and passwords. And I don't think anyone can steal anything by knowing your subscriber id or complaint number! Why not make use of the help she is offering...

:ninja:

Huh!
She never asked you your user ids and passwords. And I don't think anyone can steal anything by knowing your subscriber id or complaint number! Why not make use of the help she is offering...

I dont want to be the 1 who feels bad when/if something BAD happens! So I warned the people!


If you really believe Reliance will hire people to go to random forums and solve problem whereas they cant/dont want to even solve the problems through official channel then go ahead.....No 1 is stopping you!!

Originally Posted by eyesonyouu

I dont want to be the 1 who feels bad when/if something BAD happens! So I warned the people!


If you really believe Reliance will hire people to go to random forums and solve problem whereas they cant/dont want to even solve the problems through official channel then go ahead.....No 1 is stopping you!!

lets wait and see if we get a reply to atleast one of the queries posted

looks suspicious to me .... priyan 's previous posts

For the skeptics on this thread, I have received a few calls from Reliance technical department, Mumbai asking about the issues.

Will that solve the issues? - wait and watch!

Originally Posted by ShAdOwCoN

lets wait and see if we get a reply to atleast one of the queries posted

looks suspicious to me .... priyan 's previous posts

Dear All,

Try us out and you will come to know.

Dear Glass,
We appreciate the support.

We have gone through your PMs and we are working on it.

Dear Meetdilip,

There is no extra charge for bachelors.

Regards
Reliance Broadband

Originally Posted by Ĵâţìńđĕŕ

@so called reliance tech support

u haven't answered my question,

i asked which port will give maximum speed on Cisco ME 3400?

Dear Jatinder,

This is an ADP,so depending upon the rate plan of the customer they are assigned ports accordingly,so there is nothing like maximum speed on Cisco ME 3400,as per your plan you will be connected to the designated port.

Warm Regards,
Reliance Broadband

Originally Posted by Glass

For the skeptics on this thread, I have received a few calls from Reliance technical department, Mumbai asking about the issues.

Will that solve the issues? - wait and watch!

Dear Glass,

Your Ricmail issue has been sorted out,check PM for details.

Warm Regards,
Reliance Broadband

Originally Posted by priyan

Dear Glass,

Your Ricmail issue has been sorted out,check PM for details.

Warm Regards,
Reliance Broadband

Dear Priyan,

Unfortunately none of the 3 items I have raised have been resolved so far.
I have noted more details on my review thread:
http://www.indiabroadband.net/relian...tml#post225482 (Reliance Wired Broadband: review & tips)

Thanks for trying.

Originally Posted by Glass

Dear Priyan,

Unfortunately none of the 3 items I have raised have been resolved so far.
I have noted more details on my review thread:
http://www.indiabroadband.net/relian...tml#post225482 (Reliance Wired Broadband: review & tips)

Thanks for trying.

Ok, here is an update - it has taken a while but Priyan has persisted to have all three issues resolved. So thanks Priyan and stay around here as our own Reliance customercare on the board!

More details on my thread:
http://www.indiabroadband.net/relian...tml#post235172 (Reliance Wired Broadband: review & tips)

hi,

i new user of reliance netconnect+. i have two questions:

1) - how to register on reliance website as when i tried to do the same i was asked to provide Reliance phone no. when i provided my MDN no (login no/datacard no) i got message that "Either this is a prepaid phone number or a postpaid phone number which is not valid."

2) i tried to call CC on 30335555. i was asked to enter data card no. when i entered no. i got recorded message that no is not valid although my card is activated and i am surfing through that card.

please help me.

sonu

priyan i want reliance wired broadband in kotla mubarak pur new delhi
im can pay under 1000 in month
can you tell me the current plans for me unlimited

Originally Posted by ravisawalia

priyan i want reliance wired broadband in kotla mubarak pur new delhi
im can pay under 1000 in month
can you tell me the current plans for me unlimited

Dear Ravi,

Please give me your exact address detail andcontact number, i will arrange for someone from our side to speak to you.

Warm Regards,
Reliance Broadband

Originally Posted by priyan

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

i challenge u u cant sovle my problem.....i am trying for post paid for past 1 yr they say our customer will contact u ..so far no one then ltr they said thr is no post paid in my area ..but my frd is using post paiod here ..am a doc am not tat dump...idiotic people ..i told them to terminate my pre paid service tat also they r not doing..n i asked for new post pain conmection tat al;so no reply

..u guys realy sick ..am tired of callin u r customer care people they r jus toys ..only thign they can say is..SIR WE HAVE FORWARD U R ISSUE>>OUR DUTY IS OVER...no words to say how much i suffered cos of this idiotic reliance people

kool_guy716, Do not post any personal details like mobile numbers, e-mail id on the forum. Please use PM to share personal details. ~ Moderator Rameshjeee

hey priyan good to see someone from reliance doing a little bit extra to solve customers issues...anyway i am quite satisfied with reliance broadband service.Using reliance for past 1 year not much problem faced..but was worried earlier to take this serivce after reading so much bad exp people faced...keep it going .

Originally Posted by kool_guy716

i challenge u u cant sovle my problem.....i am trying for post paid for past 1 yr they say our customer will contact u ..so far no one then ltr they said thr is no post paid in my area ..but my frd is using post paiod here ..am a doc am not tat dump...idiotic people ..i told them to terminate my pre paid service tat also they r not doing..n i asked for new post pain conmection tat al;so no reply

..u guys realy sick ..am tired of callin u r customer care people they r jus toys ..only thign they can say is..SIR WE HAVE FORWARD U R ISSUE>>OUR DUTY IS OVER...no words to say how much i suffered cos of this idiotic reliance people

kool_guy716, Do not post any personal details like mobile numbers, e-mail id on the forum. Please use PM to share personal details. ~ Moderator Rameshjeee

Dear koolguy,

Please PM me your details and any complaint numbers.

Will definitely try from my end.

Warm regards
Reliance broadband

Originally Posted by colinpritham

hey priyan good to see someone from reliance doing a little bit extra to solve customers issues...anyway i am quite satisfied with reliance broadband service.Using reliance for past 1 year not much problem faced..but was worried earlier to take this serivce after reading so much bad exp people faced...keep it going .

Dear Colinpritham,

Thanks,hope your worries are taken care of now.
Warm regards,
reliance broadband

are this services available in all cities in India?

priyan i still haven't got call from reliance

Originally Posted by ravisawalia

priyan i still haven't got call from reliance

Dear Ravi,

I am sorry unfortunately your area is still not covered under Reliance.

Warm regards,
Reliance broadband

If Reliance executives r not well equipped (read interested) to solve the problem and plight of its hapless customers and the customers continued to suffer at the hands of shrewd reliance executives who have been specially hired to torture the hapless customers then how can one hop to get any remedy through the random forums/threads, such as this one! Thank God! I faced their torture just for 20 days and after that I got my Reliance Netconnect connection terminated (though I still dunno whether it has actually been terminated or not). I urge all the customers to me more judicious in selecting the Net Connection>

Dear Meindiboy,

Though i started this thread for the wired customers, i will try and see what i can do for you. Can you provide me with your subscriber id or any fault ticket number.

Hi Priyan. I have recently been faced with a situation where there is no other ISP in my locality in Pune. I was approached by a reliance wired executive who told me that reliance services will be provided in a short time as some infrastructure is being installed. Since I don't mind waiting a little long, so I opted for a combo plan.

Now after reading a lot of threads here, it seems that enabling wifi is proving to be a lot of pain to reliance users. However it was my precondition as I communicated to the executive before booking and the same was confirmed by the executive.

My question is that once the connection is done n all, will I be able to use wifi to connect my two laptops?? Please revert in total clarity as I'm already very confused after reading reviews here.