May I help you - Reliance wired Broadband

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

Try this

http://www.indiabroadband.net/relian...mintation.html

Originally Posted by priyan

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

Fantastic! Glad to see someone from Reliance is trying to sort things out - a step in the right direction to get people's confidence!

I have sent you two PMs over the last few days based on your advice - please let me know if you had a chance to look at them. Here are my summary issues anyway:

http://www.indiabroadband.net/relian...tml#post211722

Originally Posted by priyan

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

I heard this from one of my friends that Reliance is coming with brand new attractive plans to counter Airtel which came up with new high speed broadband plans a couple of days ago. The supposed plans are like this...

300kbps Unlimited -> Rs. 499/-
600kbps Unlimited -> Rs. 749/-
1000kbps Unlimited -> Rs. 999/-

Is that true? are u coming with any new plans? or we shud switch to another ISP i.e Airtel

This thread doesnt look genuine to me!!

^^^
+1
Yaa may be someone wants to steal our reliance account detials.

Originally Posted by eyesonyouu

This thread doesnt look genuine to me!!

Originally Posted by prvprv

^^^
+1
Yaa may be someone wants to steal our reliance account detials.

Huh!
She never asked you your user ids and passwords. And I don't think anyone can steal anything by knowing your subscriber id or complaint number! Why not make use of the help she is offering...

:ninja:

Huh!
She never asked you your user ids and passwords. And I don't think anyone can steal anything by knowing your subscriber id or complaint number! Why not make use of the help she is offering...

I dont want to be the 1 who feels bad when/if something BAD happens! So I warned the people!


If you really believe Reliance will hire people to go to random forums and solve problem whereas they cant/dont want to even solve the problems through official channel then go ahead.....No 1 is stopping you!!

Originally Posted by eyesonyouu

I dont want to be the 1 who feels bad when/if something BAD happens! So I warned the people!


If you really believe Reliance will hire people to go to random forums and solve problem whereas they cant/dont want to even solve the problems through official channel then go ahead.....No 1 is stopping you!!

lets wait and see if we get a reply to atleast one of the queries posted

looks suspicious to me .... priyan 's previous posts

For the skeptics on this thread, I have received a few calls from Reliance technical department, Mumbai asking about the issues.

Will that solve the issues? - wait and watch!

Originally Posted by ShAdOwCoN

lets wait and see if we get a reply to atleast one of the queries posted

looks suspicious to me .... priyan 's previous posts

Dear All,

Try us out and you will come to know.

Dear Glass,
We appreciate the support.

We have gone through your PMs and we are working on it.

Dear Meetdilip,

There is no extra charge for bachelors.

Regards
Reliance Broadband

Originally Posted by Ĵâţìńđĕŕ

@so called reliance tech support

u haven't answered my question,

i asked which port will give maximum speed on Cisco ME 3400?

Dear Jatinder,

This is an ADP,so depending upon the rate plan of the customer they are assigned ports accordingly,so there is nothing like maximum speed on Cisco ME 3400,as per your plan you will be connected to the designated port.

Warm Regards,
Reliance Broadband

Originally Posted by Glass

For the skeptics on this thread, I have received a few calls from Reliance technical department, Mumbai asking about the issues.

Will that solve the issues? - wait and watch!

Dear Glass,

Your Ricmail issue has been sorted out,check PM for details.

Warm Regards,
Reliance Broadband

Originally Posted by priyan

Dear Glass,

Your Ricmail issue has been sorted out,check PM for details.

Warm Regards,
Reliance Broadband

Dear Priyan,

Unfortunately none of the 3 items I have raised have been resolved so far.
I have noted more details on my review thread:
http://www.indiabroadband.net/relian...tml#post225482

Thanks for trying.

Originally Posted by Glass

Dear Priyan,

Unfortunately none of the 3 items I have raised have been resolved so far.
I have noted more details on my review thread:
http://www.indiabroadband.net/relian...tml#post225482

Thanks for trying.

Ok, here is an update - it has taken a while but Priyan has persisted to have all three issues resolved. So thanks Priyan and stay around here as our own Reliance customercare on the board!

More details on my thread:
http://www.indiabroadband.net/relian...tml#post235172

hi,

i new user of reliance netconnect+. i have two questions:

1) - how to register on reliance website as when i tried to do the same i was asked to provide Reliance phone no. when i provided my MDN no (login no/datacard no) i got message that "Either this is a prepaid phone number or a postpaid phone number which is not valid."

2) i tried to call CC on 30335555. i was asked to enter data card no. when i entered no. i got recorded message that no is not valid although my card is activated and i am surfing through that card.

please help me.

sonu

priyan i want reliance wired broadband in kotla mubarak pur new delhi
im can pay under 1000 in month
can you tell me the current plans for me unlimited

Originally Posted by ravisawalia

priyan i want reliance wired broadband in kotla mubarak pur new delhi
im can pay under 1000 in month
can you tell me the current plans for me unlimited

Dear Ravi,

Please give me your exact address detail andcontact number, i will arrange for someone from our side to speak to you.

Warm Regards,
Reliance Broadband

Originally Posted by priyan

Dear Customers/Forum Members

We understand that you are facing some issues in using our services and for the same you are starting various threads on forums.

Our request,please write to us in this particular thread with your issues/queries and the details of the same i.e complaint numbers,date of complaint etc.

We will be more then happy to find a solution.

Warm Regards,
Reliance Broadband

i challenge u u cant sovle my problem.....i am trying for post paid for past 1 yr they say our customer will contact u ..so far no one then ltr they said thr is no post paid in my area ..but my frd is using post paiod here ..am a doc am not tat dump...idiotic people ..i told them to terminate my pre paid service tat also they r not doing..n i asked for new post pain conmection tat al;so no reply

..u guys realy sick ..am tired of callin u r customer care people they r jus toys ..only thign they can say is..SIR WE HAVE FORWARD U R ISSUE>>OUR DUTY IS OVER...no words to say how much i suffered cos of this idiotic reliance people

kool_guy716, Do not post any personal details like mobile numbers, e-mail id on the forum. Please use PM to share personal details. ~ Moderator Rameshjeee

hey priyan good to see someone from reliance doing a little bit extra to solve customers issues...anyway i am quite satisfied with reliance broadband service.Using reliance for past 1 year not much problem faced..but was worried earlier to take this serivce after reading so much bad exp people faced...keep it going .

Originally Posted by kool_guy716

i challenge u u cant sovle my problem.....i am trying for post paid for past 1 yr they say our customer will contact u ..so far no one then ltr they said thr is no post paid in my area ..but my frd is using post paiod here ..am a doc am not tat dump...idiotic people ..i told them to terminate my pre paid service tat also they r not doing..n i asked for new post pain conmection tat al;so no reply

..u guys realy sick ..am tired of callin u r customer care people they r jus toys ..only thign they can say is..SIR WE HAVE FORWARD U R ISSUE>>OUR DUTY IS OVER...no words to say how much i suffered cos of this idiotic reliance people

kool_guy716, Do not post any personal details like mobile numbers, e-mail id on the forum. Please use PM to share personal details. ~ Moderator Rameshjeee

Dear koolguy,

Please PM me your details and any complaint numbers.

Will definitely try from my end.

Warm regards
Reliance broadband

Originally Posted by colinpritham

hey priyan good to see someone from reliance doing a little bit extra to solve customers issues...anyway i am quite satisfied with reliance broadband service.Using reliance for past 1 year not much problem faced..but was worried earlier to take this serivce after reading so much bad exp people faced...keep it going .

Dear Colinpritham,

Thanks,hope your worries are taken care of now.
Warm regards,
reliance broadband

are this services available in all cities in India?

priyan i still haven't got call from reliance

Originally Posted by ravisawalia

priyan i still haven't got call from reliance

Dear Ravi,

I am sorry unfortunately your area is still not covered under Reliance.

Warm regards,
Reliance broadband

If Reliance executives r not well equipped (read interested) to solve the problem and plight of its hapless customers and the customers continued to suffer at the hands of shrewd reliance executives who have been specially hired to torture the hapless customers then how can one hop to get any remedy through the random forums/threads, such as this one! Thank God! I faced their torture just for 20 days and after that I got my Reliance Netconnect connection terminated (though I still dunno whether it has actually been terminated or not). I urge all the customers to me more judicious in selecting the Net Connection>

Dear Meindiboy,

Though i started this thread for the wired customers, i will try and see what i can do for you. Can you provide me with your subscriber id or any fault ticket number.

Hi Priyan. I have recently been faced with a situation where there is no other ISP in my locality in Pune. I was approached by a reliance wired executive who told me that reliance services will be provided in a short time as some infrastructure is being installed. Since I don't mind waiting a little long, so I opted for a combo plan.

Now after reading a lot of threads here, it seems that enabling wifi is proving to be a lot of pain to reliance users. However it was my precondition as I communicated to the executive before booking and the same was confirmed by the executive.

My question is that once the connection is done n all, will I be able to use wifi to connect my two laptops?? Please revert in total clarity as I'm already very confused after reading reviews here.

Originally Posted by Glass

Ok, here is an update - it has taken a while but Priyan has persisted to have all three issues resolved. So thanks Priyan and stay around here as our own Reliance customercare on the board!

More details on my thread:
http://www.indiabroadband.net/relian...tml#post235172

The wifi issue on ADSL router in MER mode continues to come back. Updated here:
http://www.indiabroadband.net/relian...tml#post242003

Hello Priyan,

Thank you for offering your help in this and other forums. I am a new Reliance broadband customer and have a problem. I just switched over from Bsnl BB to reliance, and am not able to use my wireless router. Whenever I route the connection though the router, I am not able to get through to the internet, but when directly connected from the modem the net is accessible. I have been using this router with my earlier connection with no problems, and just to be extra sure i have reset the router and its now in factory default settings. I have a Linksys WRH54G router (with default firmware) and the reliance modem issued is a UTstarcom (UT-300R2) adsl modem.

I did contact the Reliance BB CC, those guys told me that they cant help me in anyway and to get the help of a local techie to setup the router. I have tried various settings but to no avail.

Please help me here.. thanks in advance.

Some of the main settings are :-

1) Internet connection settings : Automatic configuration DHCP /Satic IP / PPPoe- Currently in PPPoe
2)PPPoe passthrough: currently enabled
3)Advanced Routing : Gateway/ Router - Currently router

Originally Posted by kinglear

Hello Priyan,

Thank you for offering your help in this and other forums. I am a new Reliance broadband customer and have a problem. I just switched over from Bsnl BB to reliance, and am not able to use my wireless router. Whenever I route the connection though the router, I am not able to get through to the internet, but when directly connected from the modem the net is accessible. I have been using this router with my earlier connection with no problems, and just to be extra sure i have reset the router and its now in factory default settings. I have a Linksys WRH54G router (with default firmware) and the reliance modem issued is a UTstarcom (UT-300R2) adsl modem.

I did contact the Reliance BB CC, those guys told me that they cant help me in anyway and to get the help of a local techie to setup the router. I have tried various settings but to no avail.

Please help me here.. thanks in advance.

Some of the main settings are :-

1) Internet connection settings : Automatic configuration DHCP /Satic IP / PPPoe- Currently in PPPoe
2)PPPoe passthrough: currently enabled
3)Advanced Routing : Gateway/ Router - Currently router

While wifi issues on Reliance is a hot topic here, you need to change your settings.

PPPOE does not work. Change to MER or Dynamic mode and try. I think that would be the automatic configuration DHCP in your list.

Did that mate...but no use...the router is still a dud.

Why does these reliance guys have to make it so very f***ing difficult to set up the connection with their So called extra-safety-feature web based log in , instead of the regular pppoe method? its so bloody frustrating. I hope some morons in reliance who came up with this idea of putting its customers through all this trouble can get some light into their thick skull...The worst part is the reliance cc...those guys just know how to wail...wheee wheee.. sorry we cant help you with internet sharing..whee... go talk to the reliance sales person who sold you the connection, may be he will help....wheeee.. sob sob..wheeeee. CRAP!

Linksys WRH54G router (with default firmware) and the reliance modem issued is a UTstarcom (UT-300R2)

Go to sub forum " Broadband How to >>>>"
select the guide for your set up.
Instead of WRH54G wrt54g may be listed.
Procedure is same.

Confirm how you connect to Internet ?
"Dialer "( wanminiport " "Bridged") connection
or
"Always On " ( ppp/PPPoE ) mode.

Whatever settings you had done for WIFI post this data
START RUN type cmd Ok
New window opens
type ipconfig /all
Copy/Paste data here without editing.

When you select " view wireless networks "
do you get your own or any other secured/unsecured wifi links ?

REF:http://www.calcuttatelephones.com/dataoneinstall/mu02.
Socrates’s experience: How to configure Linksys WRT54G wireless router
http://www.indiabroadband.net/broadb...ys-wrt54g.html

Hi,

I agree on the username/password bit -

Why oh why is this required ? What extra security does this provide for a wired connection ? Why cant it be always on ?

Reliance probably does not realise that there are other devices which use an internet connection and need the connection to be always on ?

Priyan - Can you respond to this please ? I would love to understand the reasoning behind this.

cheers,
bluetooth

Originally Posted by bluetooth

Hi,

I agree on the username/password bit -

Why oh why is this required ? What extra security does this provide for a wired connection ? Why cant it be always on ?

Reliance probably does not realise that there are other devices which use an internet connection and need the connection to be always on ?

Priyan - Can you respond to this please ? I would love to understand the reasoning behind this.

cheers,
bluetooth

to keep ur net always logged on just start the ping related to any ip ending with -t

Note that pinging any external server/website continuously using '-t' option means that you are exchanging packets over the internet (32 bytes per ping). This will add to the usage.

Assuming an average response time of 250 ms per ping, this means:

• 4 pings per second
• 32 bytes per ping
• 128 bytes per second as usage
• 450 KB per hour
• 10800 KB per 24 hours

This is not an issue for unlimited connection but could be for limited usage plans.

^^^

i too didnt understand the logic by Rcom, any ways he is expert in pinging.

it will eatup you bandwidth for no use.

@deep: that person is asking for always on remedy so it means he is on UL plan if he triggers the unending ping then DHCP server will not log him out, the problem in Reliance web based login is if u don't transmit or receive a single byte then DHCP will log ur id out after 30 mins!!

Originally Posted by deepmohan

^^^

i too didnt understand the logic by Rcom, any ways he is expert in pinging.

it will eatup you bandwidth for no use.

right now I'm on 300 kbps plan as u can see in screen-shot below I'm a watching a you tube video with a ping running continuously and also see Du meter screen-shot I'm getting 310kbps+(screen shot taken after 47 seconds to eliminate speed bursts) so that ping is not hogging bandwidth!!this is the only way u can keep ur net 24X7 logged in.

Attachment 6092

Originally Posted by Rcom

... that ping is not hogging bandwidth!!this is the only way u can keep ur net 24X7 logged in.

Not the only way... you can use of the autologin programs which will do that for you.

Hi,

Please provide me with your subscriber id, will send an engineer to your premises who can check the problem.

I am in Kondhwa PUNE and looks like Reliance LL and BB both are down for couple of days. I tried calling CS number of times and as usual I get a response saying that the Tech Support will call me in 24 hours, which they never do anyway.
Well, came to know that PMC Commissioner has cut all the Reliance Pune fiber optic cable in the City, I am not sure how true is that. There is no way I can confirm this with CS, because they have any clue. Every time they try to troubleshoot my connection by saying "Are you in front of your PC"

Can anyone confirm the issues with Reliance LL and BB in Pune please

Thanks

I am a reliance broadband customer. Currently using 300 kbps flat plan and paying 799 rental.
I got the information of combo plans of reliance. I called customer care to migrate to the 649 plan( 300kbps+150 rupees calls free).
They told me that existing customers cant migrate to the combo plans. They told that to migrate to 649 combo plan i need to disconnect the current connection and apply for a fresh connection and pay the Installation charges again.I am using reliance from long time and pay all bills on time. I cant get the logic of disconnecting the connection which i am already having. Why cant they simply give me land line on same billing account number???
Whats the benefit if the current customers cant get the plan.
Can any one help me????
My details below-
Name- Abhishek Dwivedi
Customer ID-380491150025
Customer A/c Number : 100110741095
Billing Account No. : 100000111411020

email id-abhishek.iiitk@gmail.com

priyan can you help me in this??

See below the mail i received from reliance.


Dear Customer,


Greetings of the day!

This is with reference to your e-mail regarding "Plan migration". Please note that as per company policy the plan migration from your current plan to combo 649 (WICC649) plan is not possible. Hence, we are unable to process your request.

Further, this is inform you that the combo plan provided to those customers who has both the internet as well as land line connection.

In addition to your concern regarding "Process for cancellation". please note that you can either contact on the below mentioned helpline number or else you can mail us on (broadband@relianceada.com).

Looking forward to serve you in the future.

*


Bimal Paik
Broadband Customer Care
Reliance Communications.

@abhi: if u subscribe to new connection and opted for combo plan then u cannot migrate to flat fee plan so it means u have only 3 bandwidth options 100,300 and 500 kbps!! i don't know who made this crazy rule.

I just want to go for the combo plan . I am ready to take land line connection but they are not giving me. They are saying that disconnect current connection and apply for a new broadband connection+land line to avail the combo plan.I dont know what to do.

Originally Posted by abhikaushikin

I just want to go for the combo plan . I am ready to take land line connection but they are not giving me. They are saying that disconnect current connection and apply for a new broadband connection+land line to avail the combo plan.I dont know what to do.

well there is no way out u have to waste rs 500 again as installation charge to avail combo plan.

Hi,

You can migrate to a combo plan but you will need to buy a POTS connection under same BAN and then this will be combined.

Have arranged for a sales guy to contact you in a day or two, hope this will resolve your issue.

Warm Regards,
Reliance Broadband(Priyan)

dear priyan
i am a very old customer of reliancebroadband.till now i have been vey happy with the service but from last week onwards i am facing server problems at busy time of day i called up customer care the reply was"9 AM to 6PM is working time that is why server becomes slow" wat the **** is this i pay to work on this time only and if i can not get speed at this time i will consider to change my provider.
and that is why today i was searching this website to what provider i can change to...

^^ This ones for you Rcom..

Originally Posted by Unregistered

Hi,

You can migrate to a combo plan but you will need to buy a POTS connection under same BAN and then this will be combined.

Have arranged for a sales guy to contact you in a day or two, hope this will resolve your issue.

Warm Regards,
Reliance Broadband(Priyan)

For the knowledge of others like me, what is this POTS? And how much does this cost?

It is funny someone can not directly switch to a plan of choice - a Reliance specialty?

well i recently changed my combo plan i just emailed the customer care and they did it for me in 24 hours i dint required any pot or something.

I am extremely sorry, POTS is just technical name for Landline.

And to migrate to a combo plan, basic requirement is to have the combo i.e. Landline + Internet.

For those who are already combo users they can migrate to plans for those who are not they have to have both the connections under same Billing Account Number (BAN)

Warm regards,
Reliance Broadband

please can any1 help me my net hasnt been working properly since 45 days

@ priyan


plzzz solve my prob....its been 45 days still no1 has come 2 my place or calld me 2 rectify my prob...wats worst is dat i hav a reliance tower in my bldg still having probs tht 2 for such a lng time

Is it really true that Reliance is providing 300kbps for Rs.699 and hows the service they are providing better than Airtel or Bsnl and should i even switch over to Reliance?

they r providing 300 kbps for 650 plus taxes....i think instalation is free or 500 rs if u want it with a landline fone n modem...otherwise 2500....if u use da fone den they shall charge u xtra




frankly speaking many of my frnds r using reliance n they dnt hav any probs...i m also usin it since somtime it was gud....but of late my net is nt wrking fine...i m facing dis prob since 45 days n til nw no1s come 2 my bldng 2 rectify it...i hav made numerous complaints bt still no action...i got hold of der engneers personal no but they dnt pick up or when they pick up they say they shall come bt then dnt turn up

juss 2-3 days bak i spoke 2 1 person on da fone he said tht if u r a new user u prob shall b solved otherwise 4 old users reliance dnt care...so he suggstd me 2 take a new plan in dat way i shall get a new modem new fone


wats worst is dat i hav a reliance tower in my bldg still facing so many hassles...even my neighbors r having similar probs n they also hav reliance


i stay at mumbai (bandra w) dnt knw hws ther service is rest of da country



hope dis helps u

I'm talking about landline broadband.I'm currently using Airtel 250kbps for 700+(taxes and shits) and if i can get 300 kbps for 600+ which is way better i think to get it and btw i reside in Indore.

i am using reliance 650 plan which offers 300kbps and the connectivity is great........even if the connectivity goes out of order (happens very rarely) the customer care is good and they clear the faults in less than an hour......and the taxes for me is rs 80 extra....and i get a bill of rs.730appox......and 150 calls r more than enough for a month to use....i gets a speed of 35 to 45kBS in torrents....thats enough for downloads.........and i also heard about the 100kbps plan.....one of my cosine is using it......the connectivity is good......he gets a decent speed of 10-15KBPS......and the taxes are rs 51.......in chennai.....i dono about the other states......but my vote is surely for reliance......its gr8
and i also like thank the India broadband forum for giving its users so many information about broadbands in all over India:rockon:

^^ This ones for you mickey

i am using the combo plan no probs.....in connectivity but the server is slow in day time for one hour or so and rest the speed is up to the mark.... if i suggest something go for 1199 combo plan for 500kbps atleast u can view uninterupted videos.....and about the customer care they will listen u only when u make them listen just keep the complaint numbers with u and send a mail to the area manager.....

hi,

i am some nath roy..i have applied for reliance broadband on 13 th of sep 2009,my application no is 17800011155318,within a week confirmation call came and a person from reliance visited my house for address confirmation,
but after that its a month and no connection has come to my house.i was given a person's ph no called krishnan 9343677109 who is the marketing manager,i keep on calling him almost everyday and he keeps on telling that it will come in 2 days(for the last 1 month).he even gave me a delivery managers no(kanwaljit)but the no is always switched off or busy or nobody picks up....

i am really need that broadband service as quickly as possible...whom should i contact?????????


my contact no is 09341184020


plz help me

thanking u,

some nath roy

priyan ,


i am from bangalore.i have applied for a wiired broadband connection last month 13th from reliance (application no 17800011155318 ) till now i havent got that connection ...i onld had the no if a sales manager(krishnan9343677109) and he is telling me tat "i am a marketing guy and have no role in delivering"...i spent like 500 rs only to call this jerk people and got no responce and connection...

please help me put of the situation ..i need this connection very badly,all the address veryfications and phone varifications has been done a month ago


thanking u
some nath roy
09341184040
som.the.great@gmail.com

Originally Posted by bornkrazy

please can any1 help me my net hasnt been working properly since 45 days

@ priyan


plzzz solve my prob....its been 45 days still no1 has come 2 my place or calld me 2 rectify my prob...wats worst is dat i hav a reliance tower in my bldg still having probs tht 2 for such a lng time

Hi,

Please pm me your subscriber id and fault ticket numbers if any!!

Priyan

hey i am still waiting for my broadband connection(applied on 13th sep 2009),please do something

Sir,
I have arranged for the delivery of connection, please confirm if the engineer has visited from our end.

Warm Regards,
priyan