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Billing Issue

  1. #1
    Junior Member
    Join Date
    Aug 2009
    Posts
    2

    Default Billing Issue

    I taken broadband connection at 299 per month (1 GB). After a month , got a bill of Rs. 4756 and approx usage of 4.2 GB and disconeted the same month . I didn't get any kind of alert prior to this, even my credit limit was Rs 2000.
    I raised my grievance to Relaince customer care but they didn't take any action. Later met with one collection employee from Reliance communication then he suggested to make the payment of Rs. 2000 then only we can take
    the approval for waiver. I paid the amount as per his instruction. but no action taken even after 3 months. Now, I have got leagal notice.
    Suggest me what should I do now.

  2. #2
    Junior Member
    Join Date
    Jul 2009
    Posts
    55

    Default

    Hi,

    Please share your subscriber id and any complaint numbers,might be of help to you.

    Warm Regards,
    Priyan

  3. #3
    Junior Member
    Join Date
    Aug 2009
    Posts
    2

    Default Billing Issue

    The A/C No is 100110989843. and complain logged vide
    Docket No-96301454 dated 01/05/09
    and Interactive Id-1231641498 dated 03/06/09.
    They close the call by saying that make the payment of outstanding balance.
    Nobody discuss abt the cause of the problem. why the credit limit exceeded ?

  4. #4
    Junior Member
    Join Date
    Jul 2009
    Posts
    55

    Default

    Dear Devendra,

    I have sent a PM to you,it seems there is some part missing in this case.

    My humble request,please provide complete details.

    Warm Regards.
    Reliance Broadband

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