Thread: Vonage (VOIP) phone issues

I shifted from Tata (static ip but expensive and slow) to Reliance 649 combo plan one month ago under the assurance that we could configure the voip phone. WE managed to configure the phone and it worked fine for 3 weeks until reliance had some server issues and once they rectified it my voip phone ceased to work. I contacted reliance and they said u can use it if u know how to config it. I called a techie and he tried to config but it didnt work this time. He says reliance must have blocked the voip port. I called R care and they said they cant disclose details of my voip ports. KIndly reply with soln regarding this prob. Do other reliance plans offer static IP? if so which all plans?

1.Confirm , whether Reliance supplied you an ADSL modem and fgive the details
Modem make/model number.
2.Confirm, you are NOT USING a "Dialer ' mode to connect to Internet.
3.Confirm your computer works fine and you can surf.
4.When you connect the RJ45 from computer end to Vonage Unit , what is the error messages you receive ?
5. Do you get any Icon in the LCD screen ?
Globe Monitor Telephone.
6. When you lift the handset do you get recorded message from Vonage ?
7.
Vonage Unit is preset, and practically
running trouble free for more than two years for me.
8. From your computer
Start RUN type cmd OK
New window opens.
type ipconfig /all
Copy/paste the data here.
9. With Vonage unit connected and another Rj45 from that unit to computer
type 192.168.15.1
do you get Vonage Log in screen ?
More details later on feedback.

thanks for the reply....
1) yes they gave adsl modem UTStarcom. model UT-300R2

2)not using dialer..justhaveto log in to reliance website once in a while to renew

3)no, i dont have any net issues when i dont connect the vonage.

4)no error messages when i connect rj45 to pc 4m vonage..but net doesnt work then as reliance cannot log me in. it gives the message "There was a problem logging into the account. Please call the NOC, there may be another computer logged in already".

5)what LCD screen do u mean? i use a vonage adapter motorollas VT2442

6)This telephone line cannot connect to the vonage network is the message i get.

7)yes, i dint have any vonageissues with TATA connection. i Used it fo more than 2 years

8)Windows IP Configuration

Host Name . . . . . . . . . . . . : com-2f4eeb45207
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-80-48-53-BC-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Thursday, January 07, 2010 8:26:00 P
M
Lease Expires . . . . . . . . . . : Thursday, January 07, 2010 9:26:00 P
M

9)yes i do get the router log in screen. the username and password are both router by default.

i hope this is useful. please reply.

thanx a lot.

hay

you told you are not able to login to reliance page

the problem is somebody using your id & password or you have not logged out properly

change your password first

for reliance broadband normally u will get 123.***.***.*** series ip address

but you are 192.***.***.*** series

i think you are using router (or) your utstarcom modem is natting enabled

i think there is a problem with your modem configration only

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 123.236.66.42
Subnet Mask . . . . . . . . . . . : 255.255.252.0
Default Gateway . . . . . . . . . : 123.236.64.1

this is when i connect modem directly to pc w/o using vonage...

see this link:
http://www.calcuttatelephones.com/da...tall/mu02.html
PRECAUTION
You have to access the modem menu pages
and save the present settings ( backup) to say
C:/MY Documents/Reliance working
( see Under Tools ) Save Reboot.
May need if connection gets lost after changes below.

Para two:
Now again open the menu
and change in WAN page settings to PPPoE
instead of "Bridged"
Enter Reliance given userId and password.
Enable DHCP in ( Probably in LAN menu page)192.168.1.2 to say 192.168.1.50
Save Reboot. Wait for two minutes.

Report whether you get connected to Internet..
automatically.
http://www.vonage.com/support.php?ke...ortal_Error#e2
Feedback.


My Vonage model is VDV21-VD with a LCD screen. ( May be yours has only LED lights )
nOTED ip ADDRESS 123.236.66.42
gATEWAY 123.236.64.1 ( BOTH SANCHARNET cHENNAI FOR RELIANCE COMMUNICATIONS )

i am sorry bro. but i cant access the utstar modem settings page..i typed 192.168.1.1 in my web page..but it cant open. reliance doesnt allow configuring the modem they gave.i can only configure the vonage adapter. any other solutions?

Originally Posted by wizardno16

i am sorry bro. but i cant access the utstar modem settings page..i typed 192.168.1.1 in my web page..but it cant open. reliance doesnt allow configuring the modem they gave.i can only configure the vonage adapter. any other solutions?

When you are connected to Internet check your IP
Current IP Check
Type the IP in the address bar.
A window will open saying '
"Adsl modem router at IP x xxxxxx needs authentication" etc
type admin admin
if not working try user password
if not working try support password.

Feedback.

The modem address can be anything.
What you have reported as Default IP is the modem address.
The first one is for your computer.
Unless you enable DHCP vonage will not work.

i checked my current ip address . it was 123.236.65.15.
i entered it into web browser but am not getting modem page. firefox saying unable to connect.the last time when vonage worked on reliance conn was when the guy configured the vonage adapter only. cant we try that way?

OK. First select back up settings in Vonage. and save to say C:/My Documents/vonage worked earlier.
Since you have mentioned it worked for three weeks earlier.
Try this.
The IP you had given is not valid ( private LAN) and seems different to old one.
Are you dealing with Reliance OR
one of theiragents ( franchisee?)

TRY this first.
START NETWORK
show all connectrions
select LAN
Properties
Network settings
select TCP/IP
properties
if entries are made select
Obtain IP address automatically.
APPLY SAVE.
Check/ confirm Internet surfing
and post ipconfig /alldata again.

""The IP you had given is not valid ( private LAN) and seems different to old one.
Are you dealing with Reliance OR
one of theiragents ( franchisee?)""


which ip ad are u talking about? 123. ... is reliance no? we are dealing with reliance directly.
abt the process u stated. My tcp/ipsettings were alreadyset to automatic obtain ip. the prob is each time i connect the vonage and try to acces net, the reliance log on page opens and it fails to authenticate my username and password.my settings after connecting vonagedoesnt seem to have changed from last time. btw wen i connect vonage andopenthe vonage address it says both a wan and lan are connected ( but i cant acces net )but the phone status is showing idle.

Windows IP Configuration

Host Name . . . . . . . . . . . . : com-2f4eeb45207
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-80-48-53-BC-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.15.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DNS Servers . . . . . . . . . . . : 192.168.15.1
Lease Obtained. . . . . . . . . . : Sunday, January 10, 2010 7:41:45 PM
Lease Expires . . . . . . . . . . : Sunday, January 10, 2010 8:41:45 PM

AirtelBB/Beetel110Bx/Vonage unit /Rj45 to Netgear WGR614 V6 ~~~~~~ WIFI ==> laptop.

My Vonage status page.
Post yours. ( VONAGE UNIT )

EDITED

This section will allow you to view the router's status and configuration.
About this Device
Your Vonage device is a single port router with 2 phone lines.
Status

Hardware Version:
13Software Version:
3.1.2-0.3.5
Internet Status:
Connected
Ethernet Status:
Connected

Internet Connection Status

IP Address: 192.168.1.2
MAC Address :00:1e:4c:0f:2a:ab
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Duration: D: 01 H: 00 M: 00 S: 00
Expires: Mon Jan 11 09:44:24 2010
DNS Servers 192.168.1.1

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NETGEAR WG511v2 54 Mbps Wireless PC
Card
Physical Address. . . . . . . . . : 00-14-6C-8F-9B-67
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
208.67.222.222

Modem 192.168.1.1

This information reflects the current status of your DSL connection.

Line Rate - Upstream (Kbps): 517
Line Rate - Downstream (Kbps): 2055
LAN IPv4 Address: 192.168.1.1
MAC Address: 00-1e-40-ba-cc-44
Default Gateway: 122.164.xx.xx (*AIRTEL)
Primary DNS Server: 208.67.220.220
Secondary DNS Server: 208.67.222.222
Date/Time: Sun Jan 10 20:44:46 2010

Sorry for the late reply.

Status Information
System Uptime: 0 hours 1 minutes
Software Version: 11.4.1-r070201-1.3.2 -r1
WAN: Connected
123.236.65.30
LAN: Connected

Provisioning Status: Provisioned:Error parsing provision file
Number Line Status
Phone 1: N/A Idle
Phone 2: N/A Idle

Wan settings

DHCP Connection Setup
Type: DHCP
Options: NAT and Firewall enabled
NAT Firewall

DHCP Settings
IP Address: 123.236.65.30
Mask: 255.255.252.0
Gateway: 123.236.64.1
Override MAC:
MAC:

PPTP Settings (disabled)
Enable:
Username:
Password:
Server IP:
MPPC:
MPPE:
No Req'd Optional
Strength:
40-bit 56-bit 128-bit
Stateless:
Authentication:
Auto
CHAP PAP
MSCHAP MSCHAP-v2

LAN settings
IP Settings
LAN DHCP Server

Subnet IP Address: 192.168.15.1
Netmask: 255.255.255.0
Host Name: mygateway1
Domain: Motorola_VT

Enable DHCP Server (enabled)

Start IP: 192.168.15.2
End IP: 192.168.15.254
Lease Time: 3600 Seconds

CONNECTION STATUS


Description Type IP State Online
WAN dhcpc 123.236.65.30 Connected 0hr 2min 10sec
--------------------------------------------------------------------------

i cant access the modem page while typing 192.168.1.1. like i said reliance is asking me to log in and when i try to it says "There was a problem logging into the account. Please call the NOC, there may be another computer logged in already"

INFO
1.ModemUT300R2(Reliance supplied modem )
2. Cannot access modem settings. 192.168.1.1
3. VOIP does not work
Para two;
1.
mention Motorola Model number.
2.
There are 3 options DHCP PPPoE and Static IP
Now you are in DHCP mode I think.. try PPPoE.

3. Only with modem and computer connected :
Start RUn type cmd Ok
new window
type ipconfig /all
copy/paste data here ( NO EDIT)
-------------------------------------------------------
Para THREE;
QUERIES ON YOUR DATA

DHCP Settings (* from where ?)
IP Address: 123.236.65.30 (* Your computer)
Mask: 255.255.252.0 ( *error typing mistake ???)
Gateway: 123.236.64.1 ( Gateway
of Reliance )
Override MAC: (* ????)
MAC: (*????) computer 's ?

==============================

from VOIP motorola unit
[quote]Description Type IP State Online
WAN dhcpc 123.236.65.30
(* should access ISP Reliance Gateway IP or modem IP ? not computer's IP)
My Vonage unit accesses modem IP 192.168.1.1) 192.168.1.1)
[quote]

With modem and comp connected only...settings...
Windows IP Configuration

Host Name . . . . . . . . . . . . : com-2f4eeb45207
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-80-48-53-BC-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 123.238.224.163
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 123.238.224.1
DHCP Server . . . . . . . . . . . : 10.9.240.184
DNS Servers . . . . . . . . . . . : 124.124.5.141
124.124.5.140
124.124.5.136
124.124.5.135
Lease Obtained. . . . . . . . . . : Thursday, January 14, 2010 5:28:38 P
M
Lease Expires . . . . . . . . . . : Thursday, January 14, 2010 7:28:38 P
M
--------------------------------------------------------------------------

Motorolla vonage model VT2442
--------------------------------------------------------------------------
Queries on data provided...

it was WAN settings of vonage..
i copy pasted the data given on the vonage address page 192.168.15.1

MAC is vonages identification..like mobile phones have an ID. it is marked on the vonage phone.