India Broadband

Admin

I suppose its all down to your local sales team and the guys in my area never bothered to give me an answer.
I will give reliance a call today for the last time.

__________________
Reliance data card | Reliance broadband | Airtel broadband | Wimax

archigoel

Hi,

I took reliance around 1.5 months ago and today I finally asked customer service to disconnect my connection. Why?, read on....

1. I already had a reliance phone line and was interested in getting a broadband (because their plans were very good). I already was using Airtel (was very satisfied with Airtel's service, but their plans are a little expensive).

2. I filled the cheque and I specifically asked connection to be done on the existing reliance phone live. Their exec assured me the same.

3. After followup of 10 days....wiring was done....but they had also installed a new phone line along with the internet connection. I called up the exec and his boss, but no one returned my call. After trying for 5 days....finally went to their local center. Their I spoke to some people and came to know that exec. has "intentionally" installed the new line to meet his sales target. I asked them to disconnect the phone line and shift the broadband connection to my old phone line. They said its not possible and asked me to get the old phone line disconnected....and they will enable the old phone no on the new line.

I agreed to this absurd idea.......after 10 calls (to their exec), my no finally got changed after a month.

4. ISSUE in plan change:
I requested for the plan change as from unlimited download (300 KBPS speed) to limited download (2 Mbps speed). They changes the plan in 5 days but my speed was never upgraded. I am still getting 200-270 KBPS.
Even after following this case for past 24 days.....calling their Helpdesk 12 TIMES.....asking this case to be ESCALATED 4 times....speaking to their Supervisors twice......NOTHING was done. In face when I today called them, they said that my request was already closed and I should be getting the correct speed.

5. ISSUE in Wiring:
When installing was done, landline was also installed (as I mentioned earlier). When I called them to correct the wiring (person had installed the phone in the wrong room), they told me that they will charge 500 rs. I said that this mistake was done by them at the time of installation, so WHY should I pay??
Their exec took my request and said that some one will be their within 24 hrs to correct the wiring. Today is the 7th day and still no one has come. ( I had called them twice already for this issue). When I finallly called them today and spoke to their supervisor.....she said that this case has already been closed. As per company policy, I have to pay 500 RS (even thought they messed up the wiring). I was so fed up that I asked the connection to be disconnected.

Some points to note:
1. I face issued in all the requested I raised with their Helpdesk.
2. Their is serious deficiencies in their support model. No matter the no of times you call up the Helpdesk, no one comes to rectify the issue.

I remember the service I used to get from Airtel...If I call Airtel customer care at 11 AM ...their support engineer comes by 4 PM (in 6 Hrs straight). Also I received a confirmatory call from their Helpdesk asking if the issue has been resolved to my satisfaction. In my 2years exp with Airtel broadband, I never faced issue with their customer service.

In reliance.....their is ABSOLUTELY no system. Their support engineers simply don't come...no matter the no of times you call their Helpdesk. I took the reliance thinking I was taking internet from the company having the most technically advance infrastructure.......but today I am a very dissatisfied person.

Please go with reliance at your own risk. In normal course....their service works fine, but if you face any issue, you will be frustrated by their Customer care.

Thanks,
Archit Goel,
Gurgaon, Haryana

sidcool007

Hopefully i will get a connection in 4-5days....they came to my house for verification and all

kpbhatt

i am facing a huge issue and its not got to do with Reliance -- its my builder for my new flat who has allowed only reliance to lay cabling in the apt complex -- so now neither BSNL or Airtel are ready to enter it and Reliance gets some monopoly at their end for all broadband and landline connection requests

rahul.kkale

Hi guys.. i m the sufferer of worst services by reliance
Reliance has again standup to its bad name. i m reliance wi-max customer since last 4 months, n faced tremendous amount of problems. i had took connection because of expectation that i can get better services, but it was totally opposite. a long chain of events starting from getting connection which took 15 days of frequent recall(answer was sudden surge in demand, so no equipments available). after getting connection, it was frequent dis connection then once get connected , speed was very slow(was getting at max 80 kbps for connection of 300kbps). then after 3 months, i could not access service at all, it was showing unidentified network. customer care service is more worst than that, after calling for 4 times they connected me to technical dept, which couldnot solve my problrm but promised to send a engineer( so called) to check it. after 2 days that guy(i wont call him even engineer) came, n coulnt understood the problem, so went back after promising that he will comeback after 3 days. he came back on 4 th day.. did something(donno what) went to see reciever on terrace and told that he is going to see the "tower". after that he never returned. after frequent call to call center the standerd reply was it will satar with in 24 hours. but those 24 hours never ended. When i asked to connect to some senior person in call center, they put me on hold, n in rage i hold the call for 56 min, i called again after my petience gave up the call went to some new person getting same reply, agin asked to connect to some manager.. samething happend.. call on hold for an hour.... i again called customer support n this time challenged that poor call center guy to connect me to manager.. but that manager didnt had guts or courage to speak to customer. since 11 days i m suffering from the connection still no action has been taken.
I requset all those who are even thinking of taking reliance broadband connection to please please resist yourslef from getting mentally harrassed. those are usless people over there. please go for Airtel or any other connection available as i m doing. again i m saying please.

madhu_kc47

Hi., everyone...
I want to share my personal openion about Wimax...
I am using wimax connection from last 1 & half month... Its working really good for me... I went to many ISP (Airtel, Sify, Tata Indicom, Hatway..) and asked for the net connection in my area, after asking my address everybody told me the same story,, we r sorry,, Because I stay @ a remote place outside Bangalore.. Surrounding to my building there is full of trees in every direction for 2 miles...
After this without much chocice i called for Reliance Wimax.. They told me S U can Get.. I was surprised and asked them 2 to 3 times for confermation...
In the next day itself i filled the form and got my connection in 25 days, after giving torcher to them by calling every day after 20days..
Its really to tel u people.. A engineer came to install, after comming all the way inside the forest, His first Question to me was Sir Where is ur room, In the top floor No. He directly went to the terrace and was searching for their Reliance main towers.. At first he was also not confident.. After scraching his head for 4 hours, he some how got a signal & installed it and ran away..

Even i also faced some of the problems which has been stated in this forum..
Problem like Limited or No connectivity,, IP address,, Helpless costumer care..
For the 1st time problem i faced was due to bad weather & was solved in 26 hours, for the 2nd time due to power failure and lost connection and was solved in 10 hours,, for the 3rd time a Guy from Technical support who knows a littlebit solved my problem in 5 minutes..
In case of difficulty go through the solution given by mOrphis (they R really good).. http://www.indiabroadband.net/relian...ms-solved.html (Reliance Broadnet Problems solved...)

I have taken 300 Kbps Unlimited plan and the speed i am getting is good.. even though i am miles away.. I have shared this connection for four pc and speed has reduced, but workable..


With regards
Madhu

Shilpi Jain

I had been using Reliance Broadband for last 5 months. First month was full of issues but finally they got resolved.

Now, for last 1 month and 10 days my connection has not been working. I have made at least 15 calls during this time and I every time I am promised that I will be contacted by Tech team by 10 AM next day, but no calls.

Finally I asked them to disconnect if they refund my installation charges, but they are not ready to do that also!

RELIANCE - NOT RECOMMENDED AT ALL. It is worse than BSNL in CS.

paradox

Ahem ...... I would like to B!tch about Reliance Broadband please but first a lttle bit of history, I had Airtel broadband and ive been using it for close to three years now , Amazing customer service acceptable speed (256 kbps unlimited) with 512 kbps at night (which is excellent) for me being a bit of a internet pirate (My apologies to the admin) , okay 10 th october , without informing me airtel discontinued the 512 kbps at night sh!t and Astonishingly:rolley es: my speed wnt down to 10 kilo"BITS" per damn second .
Being my greedy self that same day the reliance sales dude popped in my place and i applied for the 300 kbps unlimited thinking that maybe 'reliance is the best isp in the country' and ill live happily ever after with my unlimited high speed broadband , but i was wrong

Install My Damn Broadband Reliance!! , Its been 42 days now and the salesguy was confident ill be using it in six days , SIX DAYS!! thats something for exaggeration oh and yeah i feel the need to cuss at reliance all day long but i cant call them cause the friggin customer service is in BOMBAY and its "Burn a hole in your pocket" expensive for delhiites

Seriously man ive been having doubts about reliance since the "audio clip" came out and i opted for reliance against all odds and i was wrong .

P.S : a note for the admin , whoever you are please dont bleep out the cuss words cause reliance deserves this

Anupam Gupta

Dear Dude,

:mad

The Reliance Broadnet people are really hopeless people. I even approached to their Nodal Office (Ms. Ritu Chopra's office) in New Delhi. All staff was ill-behaved having no manners.

When they understood my number and my complaints, they even stopped to pick up the phone. When confronted by changing my calling numbers frequently, the answer was that "It is our prerogative whether to deal with your problem or not" in very abusive language.

Even their, so called, appellate authority, Mr. Anil Kaila, has also not been able to solve any of my problems so far.

And you would be wondering about my problems. First one was to change my plan to unlimited as they cheated at the time installation by informing about the download data value (which actually is data transfer value, double or may be many times more than actual download) which we compared with MTNL download (which actually is download). The request was registered vide request no. 60852815, dated 25.12.2007. This is yet to happen, even after vigorous follow-ups on phone/mail/fax after elapsing of more than 37 days (actually could have happened in 1 hour).

Another major issue is that these cheaters are charging me for the fixed-line phone also which has never been applied for, never got installed and never got mentioned in any paper signed by me. The complaint registered vide 62275126, without any result.

These people even are not bothering to disconnect the line also for which request got registered vide request no. 61545315, dated 06.01.08.

Absolutely useless, insensitive, below par, incompetitive service by Reliance Boradnet.

Beleive me all these private ISP's are bunch of cheaters. MTNL/BSNL despite of all problems, still the best choice.

What you people say? Write to me.


Anupam Gupta
gupta_anupam1@sify.com

bluetooth

Absolutely agree with you !!! Though the speeds I get & my connection are fine, their customer service is the worst in the WHOLE world. I am arguing with them for the past 2 months as I have >30% packet loss. They have closed 10 complaints so far without my problem getting rectified. They also dont allow calls to go any higher than floor supervisor of the call centre.

How do you find out the Nodal officer/Appellate authority ? I am in Pune so I guess they would be different for me no ?

cheers.