India Broadband

hemantk

thank u people!!

all ur opinions and dreadful experiences abt reliance BB has actually been helpful to me!!! i dont think i'll be goin for it now...coz the ocassional suffering caused by my current isp is absolutely nothin as compared to what u guys hv gone through!!

thks alot ppl !!

Jazz By The Bay

One of the Reliance broadband net ka mara.

I used to have Sify net. I had an unlimited download scheme. Iam a heavy downloader, as I reached a certain amount of the Data downloaded the net would conk. Whenever I called the Sify guy in my area, the cell kept ringing. One fine day I went there and ringged him in front of him and he didnt pick it but put that on silent ( He didnt know it was me who had called ). I immidiately said no to the connection.

And shifted to MTNL, Beleive me, It is the best there is. My problem is that it is too expensive as there is no unlimited download scheme in MTNL. The bill went haywire.

So, then I took Reliance broadband.

Eight months ago, I had filled a form for Reliance Net. They said that they will also introduce TV with the fibre optics. The installation was free at that time.

Well, I never got the connection for six months and on top off it my name was also not on the list. They said that they had misplaced some of the forms. Mine was one of them. I was lucky enough that the manager was THE person who had initially filled my form and after a lot listening they gave me a connection.

I have been using the broadband for the last 2 months and surprisingly I have never had a problem with my net. It has been just non-stop usage from my side. I have downloaded Gbs and Gbs of data, not a problem. ( Touch Wood ) so far.

mjb950

Customer service of reliance broadband is very bad.They will never solve your problem within 5 call. I don't recommend anybody to take a reliance braodband connection.
the downtime(connection down) is very high.

bluetooth

Hi mjb950,

I agree with you on the customer service bit......read my previous posts on the subject !.5 calls too are not enough. I had to call 25 times and still my problem was not resolved. I asked for the nodal officers information for escalation, which they refused to provide to me. I wrote around 15 stinkers to them when they finally gave me the nodal officers info.

I had already found the nodal officer contact nos ON MY OWN and got my issue resolved through him :-) but I still kept on pestering them to provide me the info.

But I disagree with you on the downtime. The connection is gives the max speed as per your plan consistently.

cheers

gardencityboy

I agree with mjb950 on the downtime

i have reliance connection for about 4 days now and it was down 1 whole day
When it works i get consisted speed which i should be getting no complains for that but yesterday the whole day i was just waiting for my comp to get an IP

I had installed windows XP service pack 3 on my system and taught that as SP3 is new that might not be compatible with reliance system so uninstalled it but still did not get an IP.


Reliance downtime is bad , speed is good

viper_in_blood

hey guys mine is the same story as urs....the only difference being the place...i m in a small village called bijapur in karnataka..thr it was only bsnl firstly n after 3 yrsof sayin tht rel broadnet is coming it came up in last ot 07....whn i called up the person concerned a person was sent to me for takin up the initial paperwork...the exec assured me tht conn wud be done in 3-4 days but it took approx 2nhalf months for the connection...after tht also i wasn put on the plan tht i chase instead they gave me hour based plans...after approx 1 month they gave the required plan....i had chosen 40rs perday unlimited plan...the condition was such tht in a week 2 days the connection wasnt avalaible n whn i complaind thy said some local problem had cropped in hubli server....3-4 like this n the speed bein pathetic als the cc even after compaining thr was no call back frm there side......the rel ppl made my bal negative saying tht all customers had been charged for the month of dec 07 n all the 4000 customersr being charged......i said them ***k off n i wont recharge the broadnet...this is the state of rel broadnet in my area ,,,,,the exec whn calls me he says to pls tell all my frinds abt rel broadnet....for connections knowin very well the service eing the worst ......

gpganesh

Welcome to the club of RELIANCE.. as GARDEN CITY BOY states in our forum.. read read and read...

From now on, you will be visiting this forum regularly in search of solutions and in search of supporters for you.

But pal, order of the day is NOTHING DOING WITH RELIANCE.

You are CURSED.... with reliance WIMAX.
ha ha ha......

OK, on a serious note,
1. try to find out how far is the base station from your home.
2. signal strength of ur antenna
3. try getting the contact of the local server team number and speak with them to find if there is consistency in ur signal strength. Cos, this is essential to avoid packet losses.
4. Record all your complaints in a file.. this is very very imp for claiming refunds.


Ganesh

viper_in_blood

dear gpganesh...the reliance ppl r in no mood to refund a single pie....firstly they charge wrongly...secondly thy dont even hv a courtesy of accpting their mistake....thirdly covering up their mistake by sayin tht their system showin my faults.....ek to chori uper se sinajori.......