Thread: Pathetic Reliance Netconnect BB+ service

I bought reliance net connect bb+ ZTE make device on june-2009 and facing lots of lots of service/network related problem since that time and Now i planned to make STOP PAYMENT of my outstanding as now they also started new policy that customer cant migrate plan within billing cycle. I was amazed after knowing this as im postpaid customer and they start implementing prepaid service policies and they even not informed me about this change... inspite of this when i gave them plan change req. on last day of my billing cycle than the c.c.e simply accepted it they dont even conveyed me that plan change req. will be entertained before 72hrs of bill cycle change date. my billing cycle is 9th-8th and on 8th July-2010 i forwarded the request and on next day i came to know through SMS from RCOM that my plan change will be affected from august 9th not july-9th.
Now this is ridiculous whats the need of giving plan change req. before 30days? everybody can understand this easily and after emailing and calling c.care they simply said we are sorry for inconvenience caused to you and we will take action against that c.c.e but cant change your plan. Im currently on 299 pay as you go plan coz from some time im not using my data card services i just paYING the bill in this plan 1/mb will be charged according to usage.



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AND POSTING HERE MY MAIN MOTIVE IS TO ALERT EVERYONE TO NOT GO FOR RELIANCE SERVICES AS THEY ARE NOT BEST SERVICE PROVIDER BUT YES THEY ARE THE BEST PATHETIC SERVICE PROVIDER
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any one wanna know more about my experinces regarding reliance netconnect bb+ services can p.m me

Reliance billing is very very pathetic..

there is no conversation between their different departments and teams..

no one is ever interested in people's problems..

Same in d case wit their broadband service... im also havn reliance broadband... they do so many upgradation that one every 2nd day their network is down for upgradation and they simply send sms sorry for inconvienience and bla bla bla. kabhi slow speed to kabhi login page he open nae hota to kabhi limited or no connctivity... and the customer care ppl repeat the same process of "ipconfig" to frwd. the complaint.........

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SUGGESTING OR USING RELIANCE COMMUNICATIONS SERVICES IS JUST LIKE
USING GOVT. PROVIDER SERVICES, WHERE EVERYBODY IS SO BUSY THAT
THEY DONT HAVE TIME FOR CUSTOMERS BUT FOR THEIR PERSONNEL WORK :-D
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Same in d case wit their broadband service... im also havn reliance broadband... they do so many upgradation that one every 2nd day their network is down for upgradation and they simply send sms sorry for inconvienience and bla bla bla. kabhi slow speed to kabhi login page he open nae hota to kabhi limited or no connctivity... and the customer care ppl repeat the same process of "ipconfig" to frwd. the complaint.........

================================================== =======
SUGGESTING OR USING RELIANCE COMMUNICATIONS SERVICES IS JUST LIKE
USING GOVT. PROVIDER SERVICES, WHERE EVERYBODY IS SO BUSY THAT
THEY DONT HAVE TIME FOR CUSTOMERS BUT FOR THEIR PERSONNEL WORK :-D
================================================== =======

Originally Posted by gtronix

Same in d case wit their broadband service... im also havn reliance broadband... they do so many upgradation that one every 2nd day their network is down for upgradation and they simply send sms sorry for inconvienience and bla bla bla. kabhi slow speed to kabhi login page he open nae hota to kabhi limited or no connctivity... and the customer care ppl repeat the same process of "ipconfig" to frwd. the complaint.........

================================================== =======
SUGGESTING OR USING RELIANCE COMMUNICATIONS SERVICES IS JUST LIKE
USING GOVT. PROVIDER SERVICES, WHERE EVERYBODY IS SO BUSY THAT
THEY DONT HAVE TIME FOR CUSTOMERS BUT FOR THEIR PERSONNEL WORK :-D
================================================== =======

Same in d case wit their broadband service... im also havn reliance broadband... they do so many upgradation that one every 2nd day their network is down for upgradation and they simply send sms sorry for inconvienience and bla bla bla. kabhi slow speed to kabhi login page he open nae hota to kabhi limited or no connctivity... and the customer care ppl repeat the same process of "ipconfig" to frwd. the complaint.........

================================================== =======
SUGGESTING OR USING RELIANCE COMMUNICATIONS SERVICES IS JUST LIKE
USING GOVT. PROVIDER SERVICES, WHERE EVERYBODY IS SO BUSY THAT
THEY DONT HAVE TIME FOR CUSTOMERS BUT FOR THEIR PERSONNEL WORK :-D
================================================== =======

CURSE your LUCK for that

I'm using

1,Metro Ethernet
2,Wimax
3,Net Connect GSM
4,FWP CDMA
5,BIG TV

all the 5 services from Reliance are working rock solid at my end!, I just don't remember when i have logged my last complaint!

I understand it is not the product but incomplete information @ customer care is an issue. You may contact nodal officer of RCOM for possible adjustment.

I have Reliance Mobile Phone (6yrs) and Prepaid Netconnect+ (1yr). Never had any major problem.