Thread: Reliance wireline connection issue

I applied for Reliance wired connection on 16th July and was waiting for it to be installed and activated. I received a confirmation from reliance broadband services details like Subscriber ID/s etc. Later on there was no further information from reliance and I kept on waiting until I started follow-up with them from 26th Jul and sent email on 29th July. After this I recd a call from someone in installation dept saying that the service is not available at this location and they will be cancelling my application. Till this time the cheque that I gave in advance for installation charges was neither debited from my account nor presented. Later on, on 30th I saw that the amount has been debited and by this I thought that may be they have arranged for providing connection in my appartment. After that I have been simply following up with them but in vain. Can anyone suggest waht can be done in this case?

Originally Posted by suvnaray

I applied for Reliance wired connection on 16th July and was waiting for it to be installed and activated. I received a confirmation from reliance broadband services details like Subscriber ID/s etc. Later on there was no further information from reliance and I kept on waiting until I started follow-up with them from 26th Jul and sent email on 29th July. After this I recd a call from someone in installation dept saying that the service is not available at this location and they will be cancelling my application. Till this time the cheque that I gave in advance for installation charges was neither debited from my account nor presented. Later on, on 30th I saw that the amount has been debited and by this I thought that may be they have arranged for providing connection in my appartment. After that I have been simply following up with them but in vain. Can anyone suggest waht can be done in this case?

Call Toll Free 180030007777 & inform them regarding this issue. When was you account debited was it on 30th or before that?? I believe you will receive cheque from Reliance but still give them a call & see what they have to say regarding this matter. When you filled up the Application form they must have given you the counterfoil of that application as Receipt, do keep it with you as it is very important document for you & don't forget to mention the application form no. while speaking with the CCE.

Thanx jeetbarman, I have the CAF no. very much with me and the counterfoil also.

The debit was on 30th, after they told me that they will not be able to provide the connection. What confused me is that he sales person kept on insisting that they are in process of pulling another cable to that area and will soon be providing the connection.

i think u should meet reliance nodal officer of ur area.
bcoz same thing happened with me some days ago.
NOTE:-they take 45 days to refund the money.

I paid 8592/- Rupees more than 15 days ago & they still saying it will take 7 days more.They did not give me any receipt or counterfoil of my 3 Months Advanced payment+500 Installation.