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Pls help:Reliance bb wan light goes off

  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    5

    Default Pls help:Reliance bb wan light goes off

    Hello everyone,
    I am facing problem with my reliance broadband.
    I had applied for a reliance broadband 10 days back.
    Reliance had provided me a modem (black colour box) and a 2 pair wiring has been done from building dp box to my flat.
    After every 2 days(sometimes 1 day) the wan light in the modem goes off and internet stops working.There is no dial tone in phone also.
    The engineer comes after a lot of followup and simply changes the port of my connection wire in the dp box and internet starts working.This has happened four times and their four ports in the dp box have become unusable.
    Once the engineer said that thier dp box and thier modem is fine and there is some problem in my laptop.So i had formatted my laptop but the port is still blowing off.
    This same problem had occured to another person in my building a year back and he had terminated his connection.
    I was very reluctant to take reliance bb but the sales person said this problem would not occur and gave his personal gurantee.
    Now this sales person had given the number of his senior Mr Sandey 9321914678 (who is area sales manager of reliance broadband).
    After repeated followup both salesman and asm have stopped picking up my calls.
    Does anyone has a solution to keep this connection running.
    If you have any questions pls ask.
    Please reply before all the ports in the dp gets blown.
    Thanks.

  2. #2
    LEARNER
    Join Date
    Aug 2007
    Posts
    15,263

    Default

    Please reply before all the ports in the dp gets blown
    This has happened four times and their four ports in the dp box have become unusable..
    If OpticalFibre cable has been used, connection etc beyond our scope.

    There could be a ground short in the Junction box. ( DP box )
    remove all pairs one by one and reconnect properly.
    or use an 8 junction DP and give space between each pair.
    If no other incoming Reliance customer line is in use , connect directly your RJ11 cable. to incoming pair. ( with their permission )
    DP box of Bsnl.
    You can send details to @RCOMcare NOW itself

    This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at Reliance Mobile | Facebook with all the details.
    Para two :
    whether Internet works or not
    access modem menu pages.
    Get Device Info page : post the details here.

    when internet is working
    Also ADSL page showing SNR and Attn line rate rate Mod mode selected details.

  3. #3
    Junior Member
    Join Date
    Apr 2011
    Posts
    5

    Default

    Connection from reliance to dp box is by fibre optic cable.
    And wiring from dp box to my home is done by 2 pair wire with rj 45 ports at both end.
    Problem still there.

    Para two
    How do i access modem menu page.(http:\\192.168.1.1 doesnt work)

  4. #4
    LEARNER
    Join Date
    Aug 2007
    Posts
    15,263

    Default

    modem (black colour box
    Give model number/make/.

    When connected to Internet
    in computer
    START Select RUN type cmd
    OK
    new window
    type ipconfig /all
    confirm modem gateway is 192.168.1.1
    or check my signature link for 192.168.1.1

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