Thread: Relaince Wired Internet - a VERY BAD SERVICE & EQUALLY BAD CUSTOMER CARE

I am from Bangalore, For past 15 days , i dont have reliance internet connection , but i still got my bill delivered without usage

These are my connection details
Bill Account Number : 100000113884455
Customer A/c Number : 100113101610

since i was relocating to new place nearby , i have raised a "service location change" request on 24 june ( req ID 155767134) but it got closed without any intimation.

on 26 june , i have raised a "service termination" request (request ID 156058677). but still there was no responcse.
from june 30th , i have moved to new place.

Till today there was no update from ur side. Its almost 2 weeks , I didnt any initiation from ur executive. should I end up paying bill for the time which i have not used ?

Is this really how you are going to treat a customer ? I have seen better service from Reliance in the past . but what ever is happening now is really bad.

right from june 24th , for more than 15 Days, nothing has happened in my end. I am still without internet connection.

I am totaly disappointed with your service.

Please terminate my connection & return my deposit ASAP

wheres that reliance customer care guy get hold of him

i too having bitter experience from reliance, Very Very Very worst service and customer care.

Even from nodal offficers to appleate authority of no use.

HI RCOMcare,

is there any update on this ?

I have not received any call from your Executive till now.

from 24 june , till today the scenario is same , NOTHING REALLY HAPPENING at my end. No Response

Is There a plan to solve this issue from your side ?

How long will it take for "Reliance" to terminate a broadband connection.
17 days & still problem is not resolved ?

All i got was the bill for entire month, which contains UNUSED PERIOD ALSO.

still the customer service is VERY BAD only, please check the emails send to me.

one of ur executive says that connected was terminated on 10-7-2011
other says , it was terminated on 19-7-2011

what will ur executives next email would say ??

This is a complete mockery of reliance customers. "BAD" is a very moderate comment to evaluate ur customer service ??
---------------
Dear Customer,
Thank you for contacting Reliance Broadband Customer Care.

This is with reference to your e-mail regarding "Service Cancellation". Please note that as checked in the system, your services were cancelled on 19-07-2011.

Further, regarding collection of instrument, please note that the instrument will be collected within 15 days from the date of cancellation. Also, one of our executives will be in touch with you to collect the instrument.

Yours sincerely,

Fiza Jamal

Broadband Customer Care,
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone:1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.


You can book your service complaints online at
You can view your bills and make payments online through myservices@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----

Date: Wednesday, July 27, 2011 10:21 AM
To: broadband@relianceada.com (broadband@relianceada.com)
Subject: Re: Reference to your e-mail

Hi ,

My connection got terminated on 10-july-2011 , it have have more that 17 days, till now , your executive have not collected the instruments from me.

please complete this task soon


On Thu, Jul 21, 2011 at 7:43 AM, broadband@relianceada..com <broadband@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding "Collection Of Instruments". Kindly note that the same will be collected from our end within 15 days from the date of cancellation.

Kindly be assured that we would do our best to assist you with your concern.

Yours sincerely,

Sushant Sutar
Broadband Customer Care
Reliance Communications.

For additional product and service related information, you may contact us through any of the following means:

Phone: 1800 3000 7777 from any phone (Toll free) or,
022-3033 7777 from any phone.
Email: broadband@relianceada.com

Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments).
Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----

Date: Wednesday, July 20, 2011 03:39 PM
To: RCOMBB.ServiceTermination@relianceada.com (RCOMBB.ServiceTermination@relianceada.com); broadband@relianceada.com (broadband@relianceada.com)
Subject: Re: RCOM Service Termination Letter

Hi,

please let me know, when ur executive will come & collect the equipment from me. it has been 4 days, i have not received any call from your executive

Navien

On Sat, Jul 16, 2011 at 1:58 AM, <RCOMBB..ServiceTermination@relianceada.com> wrote:
Dear Customer,

We acknowledge receipt of your request for termination of the service.. We apologise for not meeting your expectation this time for the services provided by us.

As requested, termination process is initiated for the subscriber ID 8030583667. Kindly note the rental of your service will be stopped from 10/07/2011. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him.

Kindly also note in the event of non return of this equipment, you will be charged 1250 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement.

The collection of the equipment may take 7-10 days depending on your availability.

You may contact us at 1800 3000 7777 (toll free) or write to us at broadband@relianceada.com for any clarification.

Regards,

Yours truly,

Reliance Customer Care

this RCOM guy always paste same message again and that is of no use ..


RCOM MESSAGE = SPAMMING

these i guess are reliance bots..

Originally Posted by navpics

I am from Bangalore, For past 15 days , i dont have reliance internet connection , but i still got my bill delivered without usage

These are my connection details
P

please dont mention your account details in here..