Thread: Reliancce BB:Super High Faulty Billing

This is regarding a faulty bill I have received. The details are below:

A/c number: 343673285111
Bill Period: 11-05-2011 to 10-06-2011
Bill No.: 282909610317
Billing A/c No.: 100000108572438
Bill Date: 11-06-2011
Bill Amount: 3,940.06
Status: Paid

Here are the facts: I have never received a bill so high. The maximum I have paid has been about 1700/- and my average has been 827/-.

I have constantly been facing issues with viewing my cumulative usage. A few days ago the current usage showed 257%. This is wrong information that Reliance is giving its customers, besides being utter rubbish.
File Billing 02 shows us that Reliance is capable of charging a customer for 33, 35 or even 53 hours a day! Perhaps clocks will need to be reinvented courtesy Reliance! It is clear that Reliance has some major technical issues with keeping an account of the data usage.

The problem at hand is displayed in File Attachment Billing 01. This clearly shows that even though the billing meter starts from the 11th of the month, Reliance has instead started clocking the reading from 3510 MB. How convenient a way to rip customers off! The only response that Reliance has offered me is: "Sir, there is no problem with the bill and everything has been calculated correctly." But, they haven't responded to these screen-shots. I wonder why? Maybe they have nothing to say, except lies.

Besides this gross error they coerced me to pay by cutting off my service and saying my bill was above the credit limit. Since I work from home, I was at their mercy.

Thanks BB forum for giving me a chance to express myself. Next stop: Consumer Court.

NEVER go for a Limited Plan in Reliance, even i've faced the same problem few months back and paid for it (~3k) and switched to Unlimited Plan.
They (CCare) wont listen to u at all and keep on saying "u have exceeded u r usage limit"......."u have exceeded u r usage limit".......our system shows that "u have exceeded u r usage limit".......sic

i do agree with the above post
their billing and usage calculating systems are quite faulty
as with me they begin to charge 2 months advance rental without my consent!!!!

Srijith,

Thanks for your response.

I'm sure what they've done is just an attempt to get me to switch to their unlimited plan.

How is their unlimited plan? Are the speeds good?

Does RcomCare realize who started this thread in the first place?

Originally Posted by Keith

Srijith,

Thanks for your response.

I'm sure what they've done is just an attempt to get me to switch to their unlimited plan.

YES u got it right.

How is their unlimited plan? Are the speeds good?

I'm now in 800kbps plan, though its Unlimited but with FUP(The disease of Airtel FUP's affected Reliance too....sic)
YES.....Speed and Connectivity is Good.

Originally Posted by RCOMcare

Hi Srijith

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. In future, you may also write to us at Reliance Mobile | Facebook with all the details.


Regards,

RCOMcare

Mr.RCOMcare My issue was resolved almost 2 months back....any how u wont keep quite untill we pay our bills.
Actually i was out of station for 3 months so thought of taking a Limited plan for 3 months and switch back to Unlimited after return, but in the mean u have shown STARS with u r billing....any how no regrets, i've paid the bill(~3k) and switched to UL plan.