India Broadband

madan

Dear
I feel bad for you and i can understand how u r feeling right now.

I have also got reliance broadband connection and it is the worst decision for me i have ever taken in my life.

their is the pathetic service and every day it goes haywire after afternoon.

i made hundreds of complaints to their call center but they dont do anything, or may not do anything.

i run a consultation service where my business is depending on the online communication and business portals and i receive business through internet,
I know how i am suffering, i have to go to cyber cafe even though i have a connection of reliance broadband.

I strongly recommend that we must communicate this pathetic service of them to whomever we know and ask them to send this communication to the people they know, this way we can reach infinite no of people and save them from this anguish.

voiptina

We are (www.iplink.cn)a chinse professional manufacturer of VoIP (Voice Over IP) terminal products.

our product is the VOIP phone,VOIP gateway,JR series have been CE and FCC certified.

our product support both the SIP2.0 and IAX2




contact name:Tina

JR Information Technologies Co.,Ltd

Adress:East,Floor 1,Periods 1,Xintinaxia industrial park,Banxuegang industrial Area,longgang District,Shenzhen China

Http://www.iplink.cn

Tel:86-755-89742836

Fax:86-755-89742889

Mob:86-1326581944

Email:iplink.tina@gmail.com

Skype:tina_he198402

Msn:tina_he198402@hotmail.com

vdevang

I'm also frustrated from their customer care typical replies. At last I had to blast at them saying "Don't give me pre-written answers". They didn't listen to what I had to say and kept repeating same pre-written answers. Damn.

My problem is little different and weird which I've posted here on this forum here: http://www.indiabroadband.net/relian...broadband.html

valley.saint

Hi,

I am having the same experience with Reliance. I was using Broadnet connection and it has been down for almost a month. I have gone through exactly the same that you have and now I have applied for disconnection and hope to end my agony very soon.

cheers

bluetooth

Hi,

Did you try contacting the Nodal Officer ? I too went through harrowing times to get my problems resolved. The call center obviously did nothing.

Only after contacting the Nodal Officer was my complaint resolved ASAP.

Refer to my posts elsewhere about Nodal Officer or go to TRAI website and get it from there.

hope it helps.

cheers

eGlueWeb

Reliance has got a big brand name, an unshakeable one and they probably wont care :-( Posting such experiences in review sites will help for sure since they badly affect the reputation of the firm over a period of time.

I feel Airtel and VSNL are far better. Anyways the website of CORE centre is an informative one. Thank you for that. We faced similar situation and posting in a few review sites did help.

zgeorgem

rel customer service is the worst in india i believe...

it was the last date to pay our bband bill and me and my roommate decided to go to the reliance store and pay it....
its a long way from our house and it took us 45mins on bike to reach the place...

when we reached the place we realised that we forgot to take the bill and we had no account number also with us... i told him not to worry... they will be able to pull out our account details with first and last name liek every other customer service i have encountered...

but to my surprise when we went there the person at the desk was very rude and told us that it is impossible to pay the amount without knowing the account number and that it is not possible to find the account with first and last name... i thought this was insane and called the reliance call center for the account details... and my god i was in for the shock of my life... even they werent able to help me... they told me that they will not be able to find the account details with first and last name... this is absurd... do these guys maintain the customer records on an excel sheet that they are having difficulties finding a name and it's account number? any database will be capable of this query!

we spend an hour arguing with the call center and with the reliance center (Jaynagar branch,bangalore)... it seems reliance really doesnt want the money!!

24akshay

Reliance broadband service is unreliable. No questions about that. The main reason being lack of good competition.

However I do not agree that they should be able to pull your account details based on just your first and last name. There is something called privacy policy. You can't walk into any customer center and pull out account details of anyone based on just his first and last name. Some companies would still do that but it is not appropriate. The fact that you forgot to take your bill and even forgot your account number is not the fault of reliance customer service.

zgeorgem

dude relax...
its not a bank account we are talking about!!!
this is just a bband account!! why would a bband account number leak matter?

24akshay

Well you obviously have no idea how it works. It does not matter what type account it is. What matters is that any account has lot of private information about the user like address, phone number, email, date of birth, call details etc. The company has the responsibility to protect that information whether true or not. The software used by most of the customer centre employees has built in protection to prevent misuse of employee priviliges and the information can only be revealed by account number, not just the name search.