My Reliance connection performs well... speeds are excellent and login/llogout is one in 24 hrs.
I hate the customer support, absolutely dumb bunch of idiots sitting there.
Ph support and follow up is quite good. But trying to get a technician to ur house is a chore that makes u suffer more than a busy work day.
I booked a complain 3 days back for some to come and relace the rj45 plug , 3 times they've called back, no one has come yet!!

This is the way reliance works
They promise you some thing and give you nothing

I am just hoping one day their would be some other ISP in my area like BSNL or airtel and i would move to them so that i can do my office work from home, as of now i have to finish the work in office and then leave as i am not sure if the connection will be working or not

I always thought that Ambanis are dishonest and the lack the direct to customer attitude. After passing through the nightmarish experience of reliance broadband I m convince that we are being cheated day in and day out by this fraud named ANIL DHIRUBHAI AMBANI GROUP

am using 300 kbps flat daily 40rs..dl speed is 30 tp 37kBps nd in torrent i get 30 to 33Kbps ....now planing to change post paid 1mpbs per month 2999 unlimit download...reliance is not tat bad i can give 8 mark

but the worst customer care award goes to reliance

I think we all users shud form a union or something and make these isps pay for their nightmarish customer care!! I am absolutely shocked to see so many people complaining regardin customer care of almost all the isps!! even i am one of u guys...and so r my building frds.....we r absolutely fed up of the customer service provided by our local servce provider with a backend of exattnet!! its hopeless to say the least!! the service is still being used becoz of lack of choice!!

we had reliance BB fellows giving info abt their service today in our area so thot of chkin out their reviews online....and this is what i hv found...good speeds if u r lucky but absolutely pathetic customer service to all wd problems!! thks all u guys for ur feedbk which made my decision simpler!!!

Its quite "pathetic" how you can still use Reliance (after reading all the above posts!)

I am using Airtel, and let me tell you, it Rocks!

1) 384kbps unlimited @ 999 only (check other plans at Airtel.in they are damn good)
2) Good customer care (The local reseller I am saying, forget helpline in Mumbai its response is shit)
3) Excellent dl speed (I actually get near max speeds ALL the time)

The comparable Airtel pack is 1Mbps @ 2222/month

4) So its actually cheaper too!

Hi buddy, just wanna post my TRUE Airtel connection speed for my pack 384kbps unlimited @ 999/month ...



Believe me, Airtel actually gives more!!!

AirTel ROCKS!

i agree with u ....the fact tht airtel is the best cannot be shaken.....but its reach within rural india is very less.......coz of this reliance hs got some of its customers...