India Broadband Forum

inderpal · 11-21-07, 11:42 PM

Hi All,

I have got my Reliance BroadNet connection today. They haven't provide me any modem or such. Just I have to connect the cable to my laptop and login to reliance website using my username/password and I am able to access the internet.

I tried to configure my D-Link Wireless router and after configuration, reliance website is coming up but when I enter my username/password, getting an "Authentication Failed" error.

Does anybody faced this kind of situation and how to resolve it. I would appreciate any help in this regard.

Regards,
Inderpal Singh

imranbashaa · 11-21-07, 11:53 PM

Hi Friend,

I faced same problem from yesterday night(20.11.2007) i.e Authentication Failed... But Now solved921.11.2007 10pm)

These r two steps...

1. Call Customer Care plz tell u r getting authentication failed..Surely they reset the password to broadnet.. then u might access ur login page...

2. Even after u r not able access ur login page..u again call Customer care tell same problem aris.. Then they resolve this issue with their server side.. Surely this resolve ur problem..

Plz tell me how to configure broadnet with D-Link router

Regardz,
Imran Basha.S

inderpal · 11-22-07, 12:12 AM

Authentication Failed problem is coming only when I use Internet using my D-Link wireless router

If I use internet directly (by connecting cable to my laptop), there is no authentication failed problem.

Regards,
Indepal Singh

inderpal · 11-22-07, 11:22 AM

I just had a chat with Customer Care and he said because its a single login account, I wont be able to use the wireless router. Is that so?

cruisecontrol · 11-26-07, 12:10 PM

I too am facing this issue.. Reliance started blocking access through routers just a week ago.. I am yet to call the tech support to ascertain this..

Niyathy · 11-26-07, 02:23 PM

Yes, some Reliance prepaid and postpaid plans doesn't support multiple login or NAT. So you will get authentication failed error when trying to login if its a simultaneous login attempt. To resolve this problem you need to switch over to a concurrent session enabled plan.

cruisecontrol · 11-27-07, 10:32 AM

Even before reaching the login stage, the router needs to get an IP address.. This is where Reliance stops is the IP address request comes from a router..

They appear to be using DHCP Option 60 (Vendor Class Identifier) to reject IP address to the router clients.

inderpal · 11-27-07, 02:11 PM

The good news is that I have successfully configured my D-Link wireless router with Reliance BroadNet connection.

The next problem which I am facing is, net connection is damn slow through wireless. Page loading takes hell lot of time and its so much frustrating.

If I connect cable directly, NET speed is so good. I am not sure if I missed any configuration setting in my wireless router as there is nothing as such which needs to be configured.

Regards,
Inderpal Singh

m0rphis · 11-28-07, 11:56 PM

Quote:

Originally Posted by inderpal

The good news is that I have successfully configured my D-Link wireless router with Reliance BroadNet connection.

The next problem which I am facing is, net connection is damn slow through wireless. Page loading takes hell lot of time and its so much frustrating.

If I connect cable directly, NET speed is so good. I am not sure if I missed any configuration setting in my wireless router as there is nothing as such which needs to be configured.

Regards,
Inderpal Singh

its good to kno that at last u hav succeeded in configuring ur router....regarding ur query of using PPPoE or DHCP in the private msg that u had sent me, its DHCP dat im using, thank u

sujaydutta · 01-21-08, 04:02 PM

How can I get the wireless router to work with reliance wimax?

cruisecontrol · 01-21-08, 04:50 PM

Sujay, Reliance folks are not allowing sharing of the 'Wimax' connection. Pl. note that this applies only to Wimax connections. They allowed it initially and later stopped. And new development is that they are blocking even Linux boxes. I tried to use a Linux box as a Wifi router (I had a spare laptop which I converted into a Wifi router). Now the Linux box too doesn't get DHCP address.. I am planning to modify my Linux DHCP Client to fake that it is a Windows box. Will post you once I am done..

In the meantime I begged my neighbor to open his BSNL wifi to me so that I won't lose my job.. You can't depend on Reliance connection for anything serious like connecting to your office VPN etc.. Their customer care told me that they provide internet connection to the consumers for 'entertainment purpose only' :-)

Admin · 02-28-08, 05:37 AM

Its not just reliance.. thats true for every isp in India, one has to keep some backup to keep working and for that sake I now have three connections.. two wireless ( reliance data card and airtel data card) and a sify cable connection.

pk_rulz · 03-02-08, 12:40 AM

[QUOTE= And new development is that they are blocking even Linux boxes. I tried to use a Linux box as a Wifi router (I had a spare laptop which I converted into a Wifi router). Now the Linux box too doesn't get DHCP address..[/QUOTE]

M not sure if that is true ... or may b unknowingly i m making my Linux box pose as windows... Use
dhcpcd eth0
sometime after the modem is switched on ... there is a definite latency in linux but i eventually get an IP... surprisingly it did not work wen i had avahi ... Lemme kno if that helped

nascentmind · 03-15-08, 04:43 AM

I too am not able to get an ip for linux. I wonder why these isp's treat consumers as trash. They act as if we are doing some kind of a service to them..

pk_rulz · 03-15-08, 12:54 PM

If u desparately wanna use net on Linux ... u can try this ...
Boot in windows on the same machine .... login 2 reliance .... then logout .... close browser .... quickly ... log out and boot in Linux(dont switch off the modem) ... ur machine has an IP now ... open browser ... u get a the Rel login page ... login ....done

nascentmind · 03-15-08, 04:10 PM

I am doing that all this time. That is not the solution. I would still need windows to get the ip and I have a machine which has only linux. I have enquired with them and the complaint was closed without being resolved. I wonder why nobody has complained abt this.

cruisecontrol · 03-18-08, 12:58 PM

nascentmind,

I did complain about this once.. They closed my complaint without resolving it.

They copied their DHCP server rules scripts from a US service provider and they themselves don't know how to edit them.. :-)

May be they will take help from Sify folks this time and solve it if lot of subscribers complain about it :-D

nascentmind · 03-18-08, 03:07 PM

cruisecontrol,
May be we can start a complaint avalanche for this issue I guess now that the upload issues are solved. :-)

pk_rulz · 03-18-08, 06:31 PM

I m ready ... its painful 2 boot in2 windows everytime .... N if linux works so will my routers

cruisecontrol · 03-18-08, 11:14 PM

I am ready too.. But there is a catch in this.. Reliance never mentioned that they would support Routers or Linux boxes..

PK_Rulz: I re-imaged my Linux box with Ubuntu 7.1 and left for work in the morning today. When I checked in the evening, this box got an IP address!!

May be it is taking too much time to get an IP address, I need to debug it in the evening..

11-21-07, 11:42 PM	#1
inderpal Junior Member Join Date: Nov 2007 Posts: 4 Rep Power: 0	Configure D-Link Wireless Router with Reliance BroadNet Hi All, I have got my Reliance BroadNet connection today. They haven't provide me any modem or such. Just I have to connect the cable to my laptop and login to reliance website using my username/password and I am able to access the internet. I tried to configure my D-Link Wireless router and after configuration, reliance website is coming up but when I enter my username/password, getting an "Authentication Failed" error. Does anybody faced this kind of situation and how to resolve it. I would appreciate any help in this regard. Regards, Inderpal Singh

11-21-07, 11:53 PM	#2
imranbashaa Junior Member Join Date: Sep 2007 Posts: 15 Rep Power: 3	Resolution Hi Friend, I faced same problem from yesterday night(20.11.2007) i.e Authentication Failed... But Now solved921.11.2007 10pm) These r two steps... 1. Call Customer Care plz tell u r getting authentication failed..Surely they reset the password to broadnet.. then u might access ur login page... 2. Even after u r not able access ur login page..u again call Customer care tell same problem aris.. Then they resolve this issue with their server side.. Surely this resolve ur problem.. Plz tell me how to configure broadnet with D-Link router Regardz, Imran Basha.S

01-21-08, 04:02 PM	#10
sujaydutta Junior Member Join Date: Jan 2008 Posts: 2 Rep Power: 0	Getting Wireless router to work with Wimax??? How can I get the wireless router to work with reliance wimax?

03-15-08, 04:43 AM	#14
nascentmind Junior Member Join Date: Mar 2008 Posts: 20 Rep Power: 2	Not getting ip for linux box. I too am not able to get an ip for linux. I wonder why these isp's treat consumers as trash. They act as if we are doing some kind of a service to them..

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11-22-07, 12:12 AM	#3
inderpal Junior Member Join Date: Nov 2007 Posts: 4 Rep Power: 0	Authentication Failed problem is coming only when I use Internet using my D-Link wireless router If I use internet directly (by connecting cable to my laptop), there is no authentication failed problem. Regards, Indepal Singh

11-22-07, 11:22 AM	#4
inderpal Junior Member Join Date: Nov 2007 Posts: 4 Rep Power: 0	I just had a chat with Customer Care and he said because its a single login account, I wont be able to use the wireless router. Is that so?

11-26-07, 12:10 PM	#5
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 2	I too am facing this issue.. Reliance started blocking access through routers just a week ago.. I am yet to call the tech support to ascertain this..

11-26-07, 02:23 PM	#6
Niyathy Junior Member Join Date: Nov 2007 Posts: 2 Rep Power: 0	Yes, some Reliance prepaid and postpaid plans doesn't support multiple login or NAT. So you will get authentication failed error when trying to login if its a simultaneous login attempt. To resolve this problem you need to switch over to a concurrent session enabled plan.

11-27-07, 10:32 AM	#7
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 2	Even before reaching the login stage, the router needs to get an IP address.. This is where Reliance stops is the IP address request comes from a router.. They appear to be using DHCP Option 60 (Vendor Class Identifier) to reject IP address to the router clients.

11-27-07, 02:11 PM	#8
inderpal Junior Member Join Date: Nov 2007 Posts: 4 Rep Power: 0	The good news is that I have successfully configured my D-Link wireless router with Reliance BroadNet connection. The next problem which I am facing is, net connection is damn slow through wireless. Page loading takes hell lot of time and its so much frustrating. If I connect cable directly, NET speed is so good. I am not sure if I missed any configuration setting in my wireless router as there is nothing as such which needs to be configured. Regards, Inderpal Singh

01-21-08, 04:50 PM	#11
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 2	Sujay, Reliance folks are not allowing sharing of the 'Wimax' connection. Pl. note that this applies only to Wimax connections. They allowed it initially and later stopped. And new development is that they are blocking even Linux boxes. I tried to use a Linux box as a Wifi router (I had a spare laptop which I converted into a Wifi router). Now the Linux box too doesn't get DHCP address.. I am planning to modify my Linux DHCP Client to fake that it is a Windows box. Will post you once I am done.. In the meantime I begged my neighbor to open his BSNL wifi to me so that I won't lose my job.. You can't depend on Reliance connection for anything serious like connecting to your office VPN etc.. Their customer care told me that they provide internet connection to the consumers for 'entertainment purpose only' :-)

02-28-08, 05:37 AM	#12
Admin Join Date: Jan 2006 Location: New Delhi Age: 32 Posts: 4,694 Rep Power: 12	Its not just reliance.. thats true for every isp in India, one has to keep some backup to keep working and for that sake I now have three connections.. two wireless ( reliance data card and airtel data card) and a sify cable connection.

03-02-08, 12:40 AM	#13
pk_rulz Junior Member Join Date: Feb 2008 Age: 25 Posts: 32 Rep Power: 2	[QUOTE= And new development is that they are blocking even Linux boxes. I tried to use a Linux box as a Wifi router (I had a spare laptop which I converted into a Wifi router). Now the Linux box too doesn't get DHCP address..[/QUOTE] M not sure if that is true ... or may b unknowingly i m making my Linux box pose as windows... Use dhcpcd eth0 sometime after the modem is switched on ... there is a definite latency in linux but i eventually get an IP... surprisingly it did not work wen i had avahi ... Lemme kno if that helped

03-15-08, 12:54 PM	#15
pk_rulz Junior Member Join Date: Feb 2008 Age: 25 Posts: 32 Rep Power: 2	If u desparately wanna use net on Linux ... u can try this ... Boot in windows on the same machine .... login 2 reliance .... then logout .... close browser .... quickly ... log out and boot in Linux(dont switch off the modem) ... ur machine has an IP now ... open browser ... u get a the Rel login page ... login ....done

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03-15-08, 04:10 PM	#16
nascentmind Junior Member Join Date: Mar 2008 Posts: 20 Rep Power: 2	I am doing that all this time. That is not the solution. I would still need windows to get the ip and I have a machine which has only linux. I have enquired with them and the complaint was closed without being resolved. I wonder why nobody has complained abt this.

03-18-08, 12:58 PM	#17
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 2	nascentmind, I did complain about this once.. They closed my complaint without resolving it. They copied their DHCP server rules scripts from a US service provider and they themselves don't know how to edit them.. :-) May be they will take help from Sify folks this time and solve it if lot of subscribers complain about it :-D

03-18-08, 03:07 PM	#18
nascentmind Junior Member Join Date: Mar 2008 Posts: 20 Rep Power: 2	cruisecontrol, May be we can start a complaint avalanche for this issue I guess now that the upload issues are solved. :-)

03-18-08, 06:31 PM	#19
pk_rulz Junior Member Join Date: Feb 2008 Age: 25 Posts: 32 Rep Power: 2	I m ready ... its painful 2 boot in2 windows everytime .... N if linux works so will my routers

03-18-08, 11:14 PM	#20
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 2	I am ready too.. But there is a catch in this.. Reliance never mentioned that they would support Routers or Linux boxes.. PK_Rulz: I re-imaged my Linux box with Ubuntu 7.1 and left for work in the morning today. When I checked in the evening, this box got an IP address!! May be it is taking too much time to get an IP address, I need to debug it in the evening..

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