India Broadband Forum

Agarwaen Mormegil

Hi!
I'm from calcutta and i'm using reliance broadband for almost a year now. Specifically, i'm using the 300 kbps unlimited plan and thus far have been very satisfied by the reliability and speeds. Although few server problems came up before, but they were resolved very quickly.

But from last month, November, i'm getting no upload speed. the download speed is fine. Around 35-40 kbps. But i can't upload any file. Not even small e-mail attachments. The speedtest.net upload test fails. The reliance customer service and technical people are useless. The local reliance broadband agent, also doesnt seem to understand the problem. he continues to crib about upload speeds being normally lower than download since it's a adsl broadband. There doesnt seem to be a problem in the pc nor with the connection between adsl modem and pc.

There is ZERO upload speed!!!

Please Help!!!!

bluetooth

Hi,

I too am facing the same problems. I am also fighting with them and not the problem is not yet resolved.
So far I have logged 6 calls and all have been closed without the problem solved !

My fight with Reliance Customer Care goes on.

I suggest you too continue to do that. I have started to keep a record of every complaint that I have made and I will use it at appropriate time.

Pl. continue to write here on your progress...

cheers.

Admin

This forum ranks no1 on google for reliance broadband, I am sure if you keep posting your experiences here it would do some major damage and hopefully will get them to move their lazy ass and solve your problem to save their face here in public.

bluetooth

Hi Admin,

That is wishful thinking.......Reliance dont care about image etc etc. Mr A. A. has no clue what is happening in his business and he does not care.

The problems with Reliance Broadnet are not new and there is no need felt by Reliance to sort out the issues. So though I would like to believe what you have written, I am willing to bet, that nothing will get sorted out !!!

cheers.

Admin

If Reliance doesnt care... Those who will read this post do. I am sure posts like this one can change peoples decision to go with reliance and opt for something else.

I normally log on to the internet to read reviews before I buy anything, like I got a reliance data card after reading a lot of reviews and as the reviews mentioned its working very well for the last two months

bluetooth

Agreed.

But then I had to opt for Reliance Broadnet, because there was no other service available in my area !

And as far as Broadband is considered, I consider all of them to be generally rubbish !
In fact that is true of most services. No service is what I would term "professional" or top notch in *all* aspects.

Small doubt - Your profile says your location is "UK". Then how come you use a Reliance card ? or do you shuttle between India & UK ?

I hope its not too personal a question.

cheers

Admin

I agree with you and I am kind of in the same boat as well because Ive only got sify available in my area apart from mtnl which is not doing very well in my area for some reason and I still cant help my self bitching about sify
It will help when I have another option in the near future and the hard time sify has given me will stay on this forum and a few blogs so those who are looking for a review and have another option will stay away from sify. Hope I make some sense here.

I live in UK but I have been stuck here in India for some time due to some liscencing and contractual issues for the last few months as I am in the process of launching a wimax service in NCR and these sarkari babus are giving me nightmares.. everyone needs something under the table

Its not the ISP's its the sarkari machinery which is preventing people from getting good service. Had this stupid system been a bit better there would be hundreds of isps here to choose from and no isp would be able to get away with lapse in service.

gpganesh

Hi Admin, Got some more bad news with Reliance Wimax upload connectivity issues.......
The problem is there since 40 days and i am now gathering everyone who is facing this similar problem in Bangalore. My thread in this forum also is available to witness many of the instances.

Tried the following options:

1. Changed antenna
2. Changed MAC
3. Changed BS settings
4. Finally migrated to STATIC IP also today.

Many people are involved in this at Bangalore. But no one is able to solve this issue. Wondering if RELIANCE TECH TEAM is so incompetent. I throw a challenge to the Network guys with expertise to suggest options on this, which the tech guys have missed. Need ideas from TECH guys.

Please vote your thoughts, options on this issue.

Admin

Could you possibly post a screen shot for the trace route followed to the server you have been trying to upload...

Have you tried attaching something to an e-mail using the e-mail account provided to you by reliance? If that works ok then we can zero out on the exact issue fairly easily else we look at a number of other possibilities one by one.

gpganesh

Admin, i am not technically sound guy. I am comforttable with computers. Can you brief me the steps to trace the route followed to the server during upload.

i am really on this research since 40 days.. pls help

kayceesat

I face the same issue as well at Koramangala,Bangalore. I am unable to login to Gmail,Orkut,Hotmail etc. and neither does Reliance webmail (Reliancemail.net) work. Downloads are reasonably good though way too low than what they claim as mine is supposed to be a 2Mbps connection.Technician was absolutely clueless as to what is wrong with this.He keeps saying that they are looking into it at their server side.So far it's all been to no avail. Any ideas?Thanks

Sandheep

I am guessing this is what the Admin is asking.
go to the comand prompt and type: tracert "name of the sevrer you are uploading to"
For example Tracert "www.hotmail.com" (without the quotes)

prashantvrm

I have the uploading seed but my bb speed is 75kbps.The uploading speed is upto 8 to 10kbps.

gpganesh

Hi Admin, this is wat i get when i trace gmail

C:\Documents and Settings\Shree>tracert www.gmail.com

Tracing route to googlemail.l.google.com [209.85.143.18]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.99
2 37 ms 40 ms 41 ms 124.125.133.177
3 38 ms 48 ms 40 ms 220.224.182.237
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * ^C
C:\Documents and Settings\Shree>

i am unable to infer anything from this..

gpganesh

Hey prashanth, you are not clear. wat do u mean?