India Broadband

cruisecontrol · 06-03-2008

Most Telcos have Billing KPIs and one of them deals with adjustments.. If too many subscribers under a product got credit adjustments (i.e. waiver) the same will be escalated to Sr. Management..

We may not be 'many' but looking at posts from Delhi and Kolkata, I feel there are considerable numbers..

gpganesh · 06-03-2008

Guys, getting good number of response and also good stuff to learn about... TINA factor seems bothering.

Cruize, need to talk to you. May be we have to talk to Anshul Rastogi sometime next week beginning. I need your number.

underground1419 · 06-03-2008

got a call from rel tech now... he asked me to try n upload a file.. i abused him cos he said "sir u cant upload a file more than 1mb", i asked him y the f*** not// it seems rel comm doesnt allow u to. but they will send some1 tmrw

Sandheep · 06-03-2008

Quote:

Originally Posted by underground1419

got a call from rel tech now... he asked me to try n upload a file.. i abused him cos he said "sir u cant upload a file more than 1mb", i asked him y the f*** not// it seems rel comm doesnt allow u to. but they will send some1 tmrw

I'm sure this misguided nutcase was referring to mail upload limits on Reliance mail servers..... Gosh their Tech team is sooo dumb!

underground1419 · 07-03-2008

hehe... maybe..

naveenroy · 07-03-2008

Damn, thanks for the co-ordination efforts Ganesh! I have been having this problem from the 17th of February and have raised several complaints and have had all of them closed without resolution. All they do is call and then I curse and then they close call!! Awesome resolution indeed. I even had a call for an hour with a numbskull in their customer service.

So dudes, what do you suggest we do? I, for one am very sure that I will not be paying for their lousy "non-uploads" these days. Secondly, how can we get this issue resolved? Has anyone got this problem resolved? And third, can we take them to court? Especially for this situation where we keep raising tickets and they keep closing them without resolving them?

Sandheep · 07-03-2008

I believe we have the prerogative to sue.. question is do we go to the trouble?

naveenroy · 07-03-2008

True...."Chalta-hai" atttitude that we are used to so much

No offence, but its the truth! And what do we get out of taking them to court?

Sandheep · 07-03-2008

Consumer Forum in India this should help. What say everyone?

naveenroy · 07-03-2008

I would say that approaching this Consumer Forum is a good idea. And perhaps Ganesh can cumulate all these complaints (offline or online) and collectively approach the Forum.

Plan?

View Poll Results: Ready for a Consumer Suit
Yes	16	84.21%
No	1	5.26%
NoUse	2	10.53%
Voters: 19. You may not vote on this poll

06-03-2008	#121
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 1	Another reason why we should get waivers.. Most Telcos have Billing KPIs and one of them deals with adjustments.. If too many subscribers under a product got credit adjustments (i.e. waiver) the same will be escalated to Sr. Management.. We may not be 'many' but looking at posts from Delhi and Kolkata, I feel there are considerable numbers..

06-03-2008	#122
gpganesh Junior Member Join Date: Feb 2008 Location: Bangalore Age: 32 Posts: 96 Rep Power: 1	Forum is getting hot hotter hottest.... Guys, getting good number of response and also good stuff to learn about... TINA factor seems bothering. Cruize, need to talk to you. May be we have to talk to Anshul Rastogi sometime next week beginning. I need your number.

07-03-2008	#126
naveenroy Junior Member Join Date: Mar 2008 Posts: 22 Rep Power: 0	Reliance and its customer service suck Damn, thanks for the co-ordination efforts Ganesh! I have been having this problem from the 17th of February and have raised several complaints and have had all of them closed without resolution. All they do is call and then I curse and then they close call!! Awesome resolution indeed. I even had a call for an hour with a numbskull in their customer service. So dudes, what do you suggest we do? I, for one am very sure that I will not be paying for their lousy "non-uploads" these days. Secondly, how can we get this issue resolved? Has anyone got this problem resolved? And third, can we take them to court? Especially for this situation where we keep raising tickets and they keep closing them without resolving them?

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India Broadband

Wimax - upload issues

Wimax - upload issues

View Poll Results: Ready for a Consumer Suit

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06-03-2008	#123
underground1419 Junior Member Join Date: Mar 2008 Age: 53 Posts: 13 Rep Power: 0	got a call from rel tech now... he asked me to try n upload a file.. i abused him cos he said "sir u cant upload a file more than 1mb", i asked him y the f*** not// it seems rel comm doesnt allow u to. but they will send some1 tmrw

07-03-2008	#125
underground1419 Junior Member Join Date: Mar 2008 Age: 53 Posts: 13 Rep Power: 0	hehe... maybe..

07-03-2008	#127
Sandheep Junior Member Join Date: Dec 2007 Posts: 88 Rep Power: 1	I believe we have the prerogative to sue.. question is do we go to the trouble?

07-03-2008	#128
naveenroy Junior Member Join Date: Mar 2008 Posts: 22 Rep Power: 0	True...."Chalta-hai" atttitude that we are used to so much No offence, but its the truth! And what do we get out of taking them to court?

07-03-2008	#129
Sandheep Junior Member Join Date: Dec 2007 Posts: 88 Rep Power: 1	Consumer Forum in India this should help. What say everyone?

07-03-2008	#130
naveenroy Junior Member Join Date: Mar 2008 Posts: 22 Rep Power: 0	I would say that approaching this Consumer Forum is a good idea. And perhaps Ganesh can cumulate all these complaints (offline or online) and collectively approach the Forum. Plan?

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