India Broadband

Sandheep

Ganesh, I have sent the details to your email address.

mgrnet

Hi Ganesh. i have mailed u my details

Sandheep

I have Just received a call from someone named Somnath from Wimax TSD Mumbai. And he tells me that their senior management had a meeting today and that that all upload issues will be resolved by/on the 10th of March.

This is what he said.. Lets wait it out and see.

gpganesh

Sandeep, who is this SOMNATH.. something to do with the leadership or jus another guy in technical call centre?

Cos, I got a call from AMIT from tech help desk last sat saying that its addressed by a spl senior tech team and is gonna get resolved.

Cant believe the contentions they normally have. THis is something pushed to us since the last 50 days............

I still remember, on 20th JAn, i received a similar reply from a technical call centre guy....

What was your approach to escalate the whole issue Sandeep?

naveenroy

Ganesh, hope you have received my details on the PM that I sent on this forum. If not, I am happy to send them via a post on this topic itself. But you know, I have a small feeling that this is actually getting some things done. Today evening, for some time, I was able to access even my emails and send some attachments too....so lets keep at it, I am sure that we will atleast end up with not having to pay the bills for the time we suffered!!!

naveenroy

Just one thing - guys who are even reading this forum post for the very first time but have been experiencing this issue for some time, please update Ganesh with the details, we are getting some things done!!

abhis_iitkgp

i am facing identical issues
iam at bangalore
name is abhishek mathur
user id - 393727141895

what other details are required ?

schauhan

User id:391607357732
Name:Susheel Chauhan

Ticket files till now.
64131448
64218940 21 feb
64247543 21 feb-11:14pm
64306576 22 feb 8:57pm
64486319 26feb
64524388 (upload issue local engineer will come.Closed without resolving)
64580083 (upload issue 11:51pm 27th feb--closed without confirmation on 29th)
64694335 (network cable unplugged isue 8:38pm 29feb bangalore techincal team will come and ticket closed)
64706159(1st march 10am for network cable unplugged.Closed on 5th march)

64985930 (March 6 3m for upload issue.Tech team closed this and raised new ticket 64992875 on same day to get resolve at local team,closed )
64992875 (March 6 for local team to solve upload issue)

cruisecontrol

You are entitled to 100% waiver!! Pl. don't forget avail it..!!

And in every new complaint you file, mention that none of the previous complaints were resolved. This is very important to prove that the issue was not resolved..

delhite2

one more discovery...
when we open modem settings in telnet mode and use command 'sh bs' we can see a heading as DL-Fec
under this heading, for some users it may show as bpsk 'bla bla'
and for some as qpsk.....

if it shows 'bpsk' it means u r connected in 1mbps mode to the base station regardless of your connection speed. (if u r a 150kbps/300kbps etc etc user you will still be throttled to your conn. speed)

if it shows 'qpsk' this means u r connected in 2mbps mode to the base station.