India Broadband

delhite2 · 10-03-2008, 01:08 AM

more to add...
qam64 means total throughoutput of 54mbps (dont know what that means, but is definately better than bpsk and qpsk).

i am still confused confused:

delhite2 · 10-03-2008, 01:15 AM

finally the correct order (sorted by speed)

64QAM 3/4, (FASTEST, BEST)
64QAM 2/3,
16QAM 3/4,
16QAM 1/2,
QPSK 3/4,
QPSK 1/2,
BPSK 1/2 (SLOWEST)

all please post ur conn. modulation (the above variable folks)

gpganesh · 10-03-2008, 07:11 PM

This is something interesting....
You have any comments on this cruizzzzz!

i have to check this today at home....

gpganesh · 10-03-2008, 07:13 PM

All,

I have received 2 calls so far since last week with updates that this problem will be sorted out soon. Of course not with a deadline...

Anyone has inputs on this front... has anybody received info on this front. I did read Sandeep's input. But anyone else who is aware of something happening.

one point to note.. since the last 4 days my speed is less than 300K as opposed to my usual speed of 1500K.. something is happening..

I AM CLUELESS.

Sandheep · 10-03-2008, 07:37 PM

I have bad news.
Since the issue was not resolved I called up Customer care to get an update.
I asked them to read out the ticket to me instead of me going over the whole charade again with them. To my surprise the agent read out that Somanth (the guy that assured me the issue would be resolved) closed the ticket the same day (Friday) stating that He confirmed with me that I am able to browse and upload files!!!!!!!!!!!!!!!!!!!

Sandheep · 10-03-2008, 07:44 PM

Has anyone noticed the link on the top of the page labeled "View and pay bills" and below that it says "Reliance Landline, Reliance Broadnet Click Here" It leads to the page: Reliance Communications
if you click "Sign up now" it takes you to another page that asks for a bunch of user info. I tried signing up but it says that My email address is not registered with them.
Has anyone had any success signing up?
When I called customer care They said that it was not for Broad net customers when I asked them why it specifically said Broad Net customer click here" they were speechless.. The did not know it was even there.
Anyone able to sign in or register?

oopsaiwa · 10-03-2008, 08:12 PM

same here sandeep....i've communicating with them for last 45 mins or so.....all my complaints tickets which i raised since 4th feb till now are closed stating my connection is working fine....i thaught they are working on it.....but its up and running fine from there end.......**** reliance....

cruisecontrol · 10-03-2008, 08:15 PM

Since they are closing complaints on their own, I am calling everyday to check if at least one complaint is open, else, I file a new one.

This is all due to TINA factor :-(

Sandheep · 10-03-2008, 08:16 PM

Quote:

Originally Posted by oopsaiwa

same here sandeep....i've communicating with them for last 45 mins or so.....all my complaints tickets which i raised since 4th feb till now are closed stating my connection is working fine....i thaught they are working on it.....but its up and running fine from there end.......**** reliance....

I suggest you escalate.. first to the customer service ID and then to the various officials mentioned in this thread and start threatening to bring them to consumer court.

delhite2 · 10-03-2008, 11:07 PM

today i got a call from rel cust care.
the engg tell me that there is no issue from their side and that a re alignment of my antenna will sort thing out.
i cant just believe it, i explained to him all about proper upload with a bs of lower signal strength and
improper(almost zero) upload to a bs of strong signals of (.68 and 28).
still he says that alignment will do it (oh my gosh!)

Reliance guys listen if you are reading this thread, the upload issue is at your end in all cases (to my belief), so stop wasting time around at cutomers premises and do an in-depth analysis of Base Station connectivity at your end.

View Poll Results: Ready for a Consumer Suit
Yes	16	84.21%
No	1	5.26%
NoUse	2	10.53%
Voters: 19. You may not vote on this poll

10-03-2008, 07:11 PM	#153
gpganesh Junior Member Join Date: Feb 2008 Location: Bangalore Age: 32 Posts: 96 Rep Power: 1	Cruise This is something interesting.... You have any comments on this cruizzzzz! i have to check this today at home....

10-03-2008, 07:13 PM	#154
gpganesh Junior Member Join Date: Feb 2008 Location: Bangalore Age: 32 Posts: 96 Rep Power: 1	is the problem attended All, I have received 2 calls so far since last week with updates that this problem will be sorted out soon. Of course not with a deadline... Anyone has inputs on this front... has anybody received info on this front. I did read Sandeep's input. But anyone else who is aware of something happening. one point to note.. since the last 4 days my speed is less than 300K as opposed to my usual speed of 1500K.. something is happening.. I AM CLUELESS.

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10-03-2008, 01:08 AM	#151
delhite2 Junior Member Join Date: Feb 2008 Posts: 16 Rep Power: 0	more to add... qam64 means total throughoutput of 54mbps (dont know what that means, but is definately better than bpsk and qpsk). i am still confused confused:

10-03-2008, 01:15 AM	#152
delhite2 Junior Member Join Date: Feb 2008 Posts: 16 Rep Power: 0	finally the correct order (sorted by speed) 64QAM 3/4, (FASTEST, BEST) 64QAM 2/3, 16QAM 3/4, 16QAM 1/2, QPSK 3/4, QPSK 1/2, BPSK 1/2 (SLOWEST) all please post ur conn. modulation (the above variable folks)

10-03-2008, 07:37 PM	#155
Sandheep Junior Member Join Date: Dec 2007 Posts: 88 Rep Power: 2	I have bad news. Since the issue was not resolved I called up Customer care to get an update. I asked them to read out the ticket to me instead of me going over the whole charade again with them. To my surprise the agent read out that Somanth (the guy that assured me the issue would be resolved) closed the ticket the same day (Friday) stating that He confirmed with me that I am able to browse and upload files!!!!!!!!!!!!!!!!!!!

10-03-2008, 07:44 PM	#156
Sandheep Junior Member Join Date: Dec 2007 Posts: 88 Rep Power: 2	Has anyone noticed the link on the top of the page labeled "View and pay bills" and below that it says "Reliance Landline, Reliance Broadnet Click Here" It leads to the page: Reliance Communications if you click "Sign up now" it takes you to another page that asks for a bunch of user info. I tried signing up but it says that My email address is not registered with them. Has anyone had any success signing up? When I called customer care They said that it was not for Broad net customers when I asked them why it specifically said Broad Net customer click here" they were speechless.. The did not know it was even there. Anyone able to sign in or register?

10-03-2008, 08:12 PM	#157
oopsaiwa Junior Member Join Date: Mar 2008 Age: 28 Posts: 14 Rep Power: 0	same here sandeep....i've communicating with them for last 45 mins or so.....all my complaints tickets which i raised since 4th feb till now are closed stating my connection is working fine....i thaught they are working on it.....but its up and running fine from there end.......**** reliance....

10-03-2008, 08:15 PM	#158
cruisecontrol Junior Member Join Date: Nov 2007 Posts: 84 Rep Power: 2	Since they are closing complaints on their own, I am calling everyday to check if at least one complaint is open, else, I file a new one. This is all due to TINA factor :-(

10-03-2008, 11:07 PM	#160
delhite2 Junior Member Join Date: Feb 2008 Posts: 16 Rep Power: 0	today i got a call from rel cust care. the engg tell me that there is no issue from their side and that a re alignment of my antenna will sort thing out. i cant just believe it, i explained to him all about proper upload with a bs of lower signal strength and improper(almost zero) upload to a bs of strong signals of (.68 and 28). still he says that alignment will do it (oh my gosh!) Reliance guys listen if you are reading this thread, the upload issue is at your end in all cases (to my belief), so stop wasting time around at cutomers premises and do an in-depth analysis of Base Station connectivity at your end.