Thread: Wimax - upload issues

@nitinkhungar

in your case i think you are getting the right speed
bcoz in BSNLs 2mbps connection also ,the upload speed is very very low.

Hey Ganesh, how are you checking your uplink speed?
I seriousy doubt it has anything to do with your antenna. it could be your login. can you try getting someone elses user name and pw and see if anything changes. Keep me posted.

Originally Posted by Sandheep

Hey Ganesh, how are you checking your uplink speed?
I seriousy doubt it has anything to do with your antenna. it could be your login. can you try getting someone elses user name and pw and see if anything changes. Keep me posted.

Sandeep, your idea is also to be tried. i can try today and let you know. lemme check that also.

All,

I am interacting with the Bangalore technical incharge (Geetha Srinivasa Rao) and team to get immediate attention to this kind of problem faced by customers.

Can we share the Name, Contact number, mail id, Subscriber id & recent complaint number of everyone facing this problem. I can take it up further with them. I will also post you guys on the developments.

Collective pressure would bring some solution yaar. please share this on this forum, or jus mail me in gpganesh@gmail.com

Ganesh
9886226347

All in vain. I have interacted with almost everyone in the reliance customer care / technical care chain. Now, everyone in the service chain knows me by name. This is wat happens if you have RELIANCE WIMAX.

I dont understand why is there no one with enough competency to sort out this issue of many of us. My repeated emails to all the leads and phone calls mentioning clearly that there is a 40 days outage, have all gone in vain.

Guys, can we do something about this collectively. Suggest your opinions.

And Moderator Sir, please suggest if you have any views on this.

Ganesh,

I share your pain - I too am going through the same troubles..

My recent tickets are:
63460862 - 7 Feb
63460880 - 7 Feb
63606991 - 10 Feb
63906939 - 15 Feb
63912456 - 15 Feb
64166884 - 20 Feb
64179314 - 20 Feb

I am discounting my previous tickets from Jan, Dec, Nov and October.

One thing we can do is to beg/bribe BSNL to provide connections fast.. or Beg Airtel to provide service in all localities :-)

hey

it was nice talking to you on phone.

Seems you are the right techy to handle these reliance guys. anyways, dont forget to mail me the subscriber id and your address in the thread.

from last many days... i always get one answer from customer care that my issue is in solving state.....

don't know how many more days they need to solve it, today the download speed is also Nil. :-(

sometimes i imagine what will be future of this company who don't hv ppl with enough expertize to solve such small issues...

Name: Vishal Sharma
Subscriber ID: 382111840812
Email: admin.vishal@gmail.com

Complaint numbers Upload Issue/Feb:

63738594
63740755
63858806
63864245
63949793

thx

something is happening with this issue.
now many people are involved and lets wait and see if the problem is sorted out.

Ganesh,

I have sent you the subscription id and tickets numbers by email.

Thanks,
Nitin Khungar

Originally Posted by cruisecontrol

One thing we can do is to beg/bribe BSNL to provide connections fast.. or Beg Airtel to provide service in all localities :-)

Truly, this is the last option we have

hey guys!

for the first time in 2 weeks i m getting an upload speed of 41KBps yes.............but it is random , it comes for a short period of tiem and then goes AND with this a new problem has arised, when there is upload speed there is no Download speed...

Reliance folks might have screwed up their network planning..

I was reading this recently (this is an old article):

Five big mistakes carriers make when planning a next-gen network

Looks like Reliance is committing all the mistakes listed here..

Buddy, 41 me hi santusht ho....
thoda aur wish karo.......

2mbps wish karo

Guys,
I have the similar problems, no uploads happening from my end. emails not going. Not sure what to do? I have read all the messages here but it seems people still facing the problem.

I haven't contacted customer care as of now and it seems no point in doing so as these guys are not competent enough to resolve the issue. I live in kormangala, bangalore.

Regards
Pankaj

Just curious to know..

You can get Airtel in Koramangala. If your company allows it, go for 8 MBPS connection and you will get faster response from Airtel in provisioning your service..

IMO Wimax is for unfortunate folks in fringe/semi-rural areas like Marathahalli, KR Puram, Nekkundi etc. where Airtel does not have network yet and BSNL is short on network gear. It is like the Solar lamps in tribal areas.. only difference is Solar panels are more reliable than Reliance services..

News is that the other biggie, Tata Indicom, is also screwing subscribers with their Wimax experiments - we are not the only Bakras :-)

Oh I did try to get the airtel. I applied for the airtel connection and they did the routine checkup and all. I filled up the form and gave them the money all went smooth but after about 8 days when nothing happened, I contacted them for a update and they told me that the local port or something is all choked up and they can't give me the net connection unless someone withdraws their connection. They did return my money after few more follow-up (I lost the check anyway ) and hence end up having the reliance WiMax.

earlier I had BSNL but for last six months it has become very unstable most of the time not working. Tired following up with them in vain and decided to move on. Tried Airtel, didn't get it and now having problems with Reliance.

Pankaj Singh

hi guyz,

I did some R&D and got a workaround, i tested it for 2-3 days and it's working fine.
In my case the culprit is my base station. The POE equipment search automatically for all available base stations and connects to the one having highest signal strength. I found that my POE is listing four base stations:-
bs1 ----> signal strength ---> 27 (Mac Add: 00:00:00:22:37:03)
bs2 ----> signal strength ---> 18 (Mac Add: 00:00:00:22:37:02)
bs3 ----> signal strength ---> 5 (Mac Add: 00:00:00:22:37:04)
bs4 ----> signal strength ---> 0 (Mac Add: 00:00:00:00:00:00)

technically, only first 2 with signal strength of greater than 16 can be used. My POE was automatically selecting bs1 bcoz of highest strength. I logged on to device, selected bs2 with strength of 18 and voila, :-), speedtest.net showing some upload speed, i removed bs2 and selected bs1 again and speedtest.net failed for upload. In 2-3 days i tried this multiple times and conclusion for me is that their is some problem with uploads on bs1 having Mac Add: 22:37:03 & frequency: 33337000.
Now, i am manually using bs2 and removed all others, so that poe doesn't even attempt to connect them. For 600UL, speedtest.net is showing 550 DL & 180 UL speed.
Only thing is that i don't need to switch off my POE as after reboot it does scanning again and than i hv to manually select my favourite bs again.

Vishal

hey vishal
Good find and I checked mine. In my case, it shows only bs4 station as operational and rest of them as NC. So I could not try it and problem remains the same.

Pankaj

Originally Posted by kingpankaj

hey vishal
Good find and I checked mine. In my case, it shows only bs4 station as operational and rest of them as NC. So I could not try it and problem remains the same.

Pankaj

Hi Pankaj,

At a given time, only one will be operational. In ur case if any other bs has signal strength greater than 16 than select that one and click on connect, to make sure that poe doesn't switch back to other one automatically, remove all of them. don't worry abt removing, u can get them back any time after rebooting ur poe.

HTH

Vishal

Hey Vishal,
I know how to telnet and get to see the avalible base stations but how can I select what base station to log on to? and how can I remove the rest?

Originally Posted by Sandheep

Hey Vishal,
I know how to telnet and get to see the avalible base stations but how can I select what base station to log on to? and how can I remove the rest?

don't use telnet, open 192.168.1.1 in web browser, go to scanner tab, and remove unwanted base stations.

Vishal

Hi All,
I am new user to this group and from bangalore.I also not able to attach anything to gmail and yahoo mails. When I try than after some time it says failed to connect to server though I can download 100MB file without disconnection from net.
So look like this issue is also related to upload issue.

Customer care is horrible here.U calll them they will give u complaint no and than they will say that from bombay tech team will call in one hour. Than after every hour i call and they say they will call but no one used to call. After severl call i used to get call but no one used to solve the issue.

Please let me know what to do

susheel chauhan

Hi Vishal
Thanks for responding. I checked it again. There is no signal in any other bs. Only the one operational bs4 has RSSI as -67 and Cinr 26 and PTX as 20 but all the other have RSSI -110 and CINR as 0 and PTX as NA. So I assume that I am not getting signal from any other bs.